Received email equipment not returned

[ArunRajan]

Hi 

Today I received email stating that I didn't return equipment.

I have followed your instructions and booked appointment wire anpost for collection. 

ANPOST COLLECTION PERSONAL COLLECTED MY EQUIPMENT on 9th December 2024. 

[ArunRajan]

As per anpost collection person he won't give receipt for sky collection. So don't have any receipt.

[Mark39]

Does the online tracking confirm delivery to Sky?

[ArunRajan]

Anpost person told me that he came to collect for sky.

[Mark39]

I don't think that makes any difference. 

[ArunRajan]

I have return through anpost. I dont have your equipment. Sky arranged the carrier not me i haveno choice of chosing the carrier.

So charging me is unfair.  

[ArunRajan]

Holding your equipment with out activating tv subscription makes no sense. I dont have your equipment. It was collected by your carrier. 

[Mark39 · Accepted solution]

As you can see, we're customers here, not Sky. Give Sky Ireland a call to follow it up.