Technical error when trying to view contract renewal

[theskyisblue123]

My Sky contract is ending soon and I can see a message in the My Sky app. But when I press it I keep getting a technical error message. It's been like this for several days.

 

 

Is there anyone at Sky who can sort this out?

[caesarome]

@theskyisblue123 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[theskyisblue123]

It's been more than a few hours and I haven't received any message from them.

[caesarome]

Have they contacted you yet via here and the chat bubble, if so it will be tommow now that they respond to you, if they haven't they should make contact in the morning.

[theskyisblue123]

No. I don't see any chat bubble.

[caesarome]

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@caesarome wrote:

if they haven't they should make contact in the morning.

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[Lisa-P1987 · Accepted solution]

Thanks for escalating this. We’ve sent an invite to chat.

[Jessicaw]

I'm also having this problem, it's been happening for a few days now. I'm trying to start a swap upgrade and receiving the technical error message each time!

[Jessicaw]

@Lisa-P1987 

are you able to help please with the same issue? I'm trying to upgrade a swap upgrade and keep being met by this message when clicking on add to basket?