If it was from https://www.sky.com/shop/accessories - that says products like the reusable water bottle are only available to order via calling them on the number on that web page.
I'd suggest giving that number a ring and asking, but if its true that it can only be bought via the phone it may explain why you never got an order confirmation.
Sky Stream user. Former Sky+ HD and Sky Broadband customerPlease LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue
Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
