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Discussion topic: how to cancel BT Sports subscription

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This message was authored by Stan23 This message was authored by: Stan23

how to cancel BT Sports subscription

I ma trying to cancel my BT Sports subscription on my Sky Glass.  Seems to be impossible.  Anyone know how I can do this?


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This message was authored by Tim+Adams This message was authored by: Tim+Adams Answer

Re: how to cancel BT Sports subscription

Posted by a Superuser, not a Sky employee. Find out more

Hi @Stan23 


Use this link below then do the following, 


Press  BT Sports, then remove, then confirm. Then at the bottom a green bar will appear with your basket, press the basket and then continue to checkout.

 

https://www.sky.com/mysky/tv/tv-packs

 

Thanks,

Tim

Sky Glass with Sky Live, Sky Stream & Sky Protect - FTTP 2Gbps

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This message was authored by Tim+Adams This message was authored by: Tim+Adams Answer

Re: how to cancel BT Sports subscription

Posted by a Superuser, not a Sky employee. Find out more

Hi @Stan23 


Use this link below then do the following, 


Press  BT Sports, then remove, then confirm. Then at the bottom a green bar will appear with your basket, press the basket and then continue to checkout.

 

https://www.sky.com/mysky/tv/tv-packs

 

Thanks,

Tim

Sky Glass with Sky Live, Sky Stream & Sky Protect - FTTP 2Gbps
Stan23
Topic Author
This message was authored by Stan23 This message was authored by: Stan23

Re: how to cancel BT Sports subscription

That does not work.  It's not an App subscription.  It's a SkyTV subscription.  When I got to My Products and click on BT SPorts it says Active, but there is no option to make Inactive.

 

Hugely frustrating.  Sky encourages to take out extras but then its impossible to easily remove.  I think I will just cancel whole SkyGlass as its set up in a non-customer friendly way

 

This message was authored by Tim+Adams This message was authored by: Tim+Adams

Re: how to cancel BT Sports subscription

Posted by a Superuser, not a Sky employee. Find out more

Hi @Stan23 

 

The link I posted works. Once you login It takes you directly to the TV subscription packs. When you press on the the green writing that says 'already yours' you'll then get an option appear to remove. 

 

Thanks,

Tim

Sky Glass with Sky Live, Sky Stream & Sky Protect - FTTP 2Gbps
This message was authored by Duncs+S This message was authored by: Duncs+S

Re: how to cancel BT Sports subscription

Nope, this does not work for me - as I already have BT sports, I can click on it in this page, but it simply gives me an "info" page, no option to add/remove, so no way to get it into my cart.

Have also tried on the MySky app, but no options there at all, it doesn't even show my BT Sport package! 

There is also a "downgrade" TV package button on the main Sky site, but pushing it does nothing but redirect to the same page the button is on, so that does nothing either.

Being forced to call the call centre and spend money and my time sorting out what should be available online.

(FYI my BT Sport package is 100% vis Sky, not direct with BT)

 

 

This message was authored by kennelman This message was authored by: kennelman

Re: how to cancel BT Sports subscription

If you have TNT Sports (was BT Sports) you may have it via BT and pay for it with  your BT Bill at £22 per month. This is how I have mine and it does not appear on my Sky account. To cancell you need to ring BT on 0330 1234 150 and cancel that way. They do charge an early leaving fee depending on how long you have had it. I am trying to do the same as need to leave SKY and wil not be able to use TNT Sport.

This message was authored by kennelman This message was authored by: kennelman

Re: how to cancel BT Sports subscription

Sorry didnt read the last line that you are not with BT

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: how to cancel BT Sports subscription

Posted by a Superuser, not a Sky employee. Find out more

@Tim+Adams wrote:

Hi @Stan23 


Use this link below then do the following, 


Press  BT Sports, then remove, then confirm. Then at the bottom a green bar will appear with your basket, press the basket and then continue to checkout.

 

https://www.sky.com/mysky/tv/tv-packs

 

Thanks,

Tim


That link also 100% works for me as well.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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