How to cancel

[Tony1701]

Hi all. I ordered the new Sky Glass Gen 2 but then found out that it does not support 120hz. This is a big issue if you are gaming on an XBOX Series X. I have looked through the My Sky App trying to find a way to cancel the order but can't find anything that will give me this option. Does anyone know how I can cancel this order. Thank you all who respond.

[Dazzasky]

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@Tony1701 wrote:

Hi all. I ordered the new Sky Glass Gen 2 but then found out that it does not support 120hz. This is a big issue if you are gaming on an XBOX Series X. I have looked through the My Sky App trying to find a way to cancel the order but can't find anything that will give me this option. Does anyone know how I can cancel this order. Thank you all who respond.

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Your best bet is to contact Sky directly in the morning @Tony1701 to cancel. 

[Daniel0210]

@Tony1701 
To call Sky dial 150 (free) from a Sky Talk landline or a Sky mobile or alternatively use the following link
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ leading to a number starting 0333.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ to see a dedicated ROI number. (Customer Services in the ROI are not open at weekends).

The posting of full phone numbers isn’t permitted on the forum.

Calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.