Please wait for programme to load

[floydgourlay]

Hi Can anyone tell me why when I am watching my sky glass tv and keeps coming up please wait for you programme to load and the screen goes blue and programme doesn't come back on its so annoying

[memo13]

Having the same issue on Sky Glass - got super fast broaddband and my daughter's non sky tv is working perfectly well! C'mon Sky! Fess up when you have issues! 

[Fothergill1]

Hi @floydgourlay  and @memo13 .   I find when this happens if I change to a different channel for a few seconds and then return to the original programme I was watching it will often resolve the problem.  On the occasions that it doesn't a restart has always resolved it.

To  restart your Glass go to Settings > System Management > Resets & Updates > Restart device (do not do a factory reset).  It takes about 3 minutes to completely reboot. You will have a blank screen for a couple of minutes before the Sky logo appears so don’t panic when you first start the process.

Good luck

[memo13]

Resolved, turned the tv off at the socket, waited a couple of minutes and plugged it back in again.....now working fine, until the next time....

[Fothergill1]

@memo13  Glad to know it is all resolved (as you say until the next time).  You don't need to switch it off at the socket the procedure I outlined does a reboot and you don't need to get out of your chair 😂

As a general rule, whenever you get an issue developing run through the restart procedure and more often than not it will fix your issue 🤞

[Disgruntled]

Having the same problem today. Either get the wait message or "There is a technical problem with your programme".

This is affecting all Sky Streams in my household today. All have been cold booted, and still have the problem.

[Fothergill1]

Hi @Disgruntled  If you are experiencing the issues on all your Glass and Stream devices is suggest a problem specific to your  environment.   I note you have already tried rebooting the devices but I would suggest you try the following in the hope that it resolves the issue.:

1. Put Glass and all picks into standby and then turn them off (unplug is probably the easiest thing to do).

2. Unplug your router

3. Leave for a couple of minutes and the plug your router back in and wait for it to finish rebooting.

4. Once it has rebooted plug your glass TV back in and when that has also rebooted hopefully it will all be working correctly again.

5. Plug and pucks back in and allow them to fully reboot.

Good luck 🤞

[JohnB59]

A fix, yes, but gets very frustrating when you have to do this every other day. What will stop the problem?