No access to discoveryplus

[Jogo1]

I am not able to access discoveryplus despite my account saying its "already yours" 

Every time I try to watch something it asks me to upgrade

im not trying to watch sport, just normal content on discoveryplus

previously i was watching through a yearly subscription id purchased prior to joining sky

ive tried signing out and in

tried activating - already yours

tried resetting the apps

tried resetting the box to factory settings

tried contacting discoveryplus

nothing is helping

[mikealanr]

Hi @Jogo1 

So already yours is showing you that it's on your Sky account. Did you go through set up and link discovery plus with Sky? See: https://www.sky.com/help/articles/sky-marketplace-subscribe-to-discovery-plus

Basically try going through step 3.

Also when you log into discovery account on the web does it tell you that you are subscribed through Sky?

MikeAlanR

[Hereford1]

We have exactly the same problem and I have tried all the steps.

[Jogo1]

Set it up 11 months ago, have called Sky now but they are also perplexed having got me to try everything I'd already tried, including all suggestions here. Thanks for your reply. Hopefully Sky will soon get back to me with a solution. Cheers

[Jogo1]

I've called Sky now, who are looking into the issue. I'll let you know if I get a solution.