No tv guide or live tv

[Natalie109]

Got up this morning to put BBC Breakfast on as I do every morning and there is no tv guide or live tv at all. I have rebooted the tv and broadband about 3 times and still nothing. Tried voicing various channels and nothing. 

[lettice]

When you say rebooted TV, have you tried the restart in your Sky Glass TV settings.

Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Glass will perform a reboot. It will take a few minutes to complete

[AndrewF_UK]

Hi @Natalie109 is there any messages on screen? Do you have an active Sky TV subscription?

[LMcN2]

This same problem for me. I've rebooted through sky glass and turned off and rebooted etc. still nothing. Voice activation brings blank tv guide just times no info. All apps appear to be there

[AndrewF_UK]

Interesting! I wonder if there's an outage for some atm. 

[lettice]

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@LMcN2 wrote:

This same problem for me. I've rebooted through sky glass and turned off and rebooted etc. still nothing. Voice activation brings blank tv guide just times no info. All apps appear to be there

---

Can you try a you restart within the Sky Glass settings, rather than a power off restart

Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream Glass Tv will perform a reboot. It will take a few minutes to complete

[LMcN2]

I’ve done both restarts, still no change

[lettice]

@LMcN2 

Can you remove the power or switch off at the switch your Sky Glass TV.

Reboot your router.

Once your router is back and working, wait about ten minutes, power on your Sky Glass TV, let it rest  on the home menu for a few minutes, no longer.

Once again do a restart from settings on your Sky Gkass TV, not a power reboot.

Wait a few minutes, no longer and try the tv guide and live channels again.

[LMcN2]

I've rebooted the router twice also. Still nothing

[lettice]

@LMcN2 

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite LMcN2.

[Paul84-_]

I've tried all that as well and still nothing, it's pretty frustrating to be honest I wonder if its glass TV out of warranty

[nogimmix]

This morning, the Cityfibre network is having issues which will affected any Sky Glass connection, if you are on that network.

Who is your broadband with?

[AndrewF_UK]

@Paul84-_ I suspect there's a service issue because a few people have raised it.

[Natalie109]

I have rebooted as suggested and still nothing