Sky Glass and Xbox Series X with HDR10 Cutting Out

[MangoMan27]

Hoping someone in here can help me solve this issue as its driving me up the wall.

i use my Glass to game, Xbox Series X is plugged in and have it set up with HDR10 enabled. 

When launching into a game that supports HDR10, the jump from dashboard to in game is replaced with a black screen, followed by the blue Sky screen saying “no signal input, switch to another HDMI” before finally it cuts back in and i can get on with gaming. Same happens in reverse if i try to jump out of a game back to my home screen. 

The issue must be to do with HDR10 as when i turn that feature off on the Xbox, the problem goes away. Unfortunately, i can see a massive difference in the colours and brightness and so keeping HDR10 on is a must for me. 

Has anyone else found this issue and does anyone know of a solution that doesnt involve simply turning HDR10 off? 

Any help is greatly appreciated! 

[Kevin-7248]

A theory, not as personally experienced. Plausible speed connection of your hdmi cable? Option could be to update to a faster serving hdmi of a higher quality?

[MangoMan27]

Thanks for the suggestion, looking online. It seems the HDMI cable i am using is already high speed and supposed to do the job just fine.. however I have speculated on your suggestion and the top recommended cable from Amazon is on route. Will let you know if it solves the issue! 

[MangoMan27]

Can confirm that upgrading the HDMI has not worked, any other suggestions welcomed

[Varidian]

I have the same issue. Although it disappears on my old glass. I have it replaced and it's back.  The software is up to date and the settings are the same.   Weired  

did you ever fix it.  If so how. 

[MangoMan27]

Hey, still no solution found. Weirdly though on the rare occasion, it wont do it and will just work as normal and as you would expect. I suspect its due to the fact that Glass and/or Xbox doesnt run in HDR at all times, the menus etc are most likely 1080p so it has to switch every single time.

[Varidian]

Mine does it constantly when jumping from games to menus in fc24.  It's doing my head in!

[Nigelb1972]

@MangoMan27 I think that the Xbox is asking the Sky Glass TV to do things faster than it's capable of and is therefore falling over. Glass is basically a budget TV with a Sky Stream interface based on comments on here, doesn't really be suitable for Next Gen Games consoles. 

[Andrew1993]

I've had an issue trying to watch 4K movies on disk with the series x on my sky glass. Same issue with HDR on it's all in green but as soon as I turn hdr off it works. Any solution sky. Works fine on my other 4K tv so seems to be the problem with the glass