0

Discussion topic: Playlist Problems

Reply
This message was authored by Clubman80 This message was authored by: Clubman80

Playlist Problems

This is driving me mad so I hope someone has a solution. I'm finding that quite often when I add something to my playlist from a channel I subscribe to, when I go back to watch it it's only available from a channel I don't subscribe to and so I can't access it. 

 

Please tell me there's a way round this, seriously considering getting rid of the whole thing if I can't. 

Reply

All Replies

This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Playlist Problems

Posted by a Superuser, not a Sky employee. Find out more

@Clubman80  There is nothing wrong with what you are experiencing it's how the system is setup 

 

there are two sets of rights for streaming platforms "as live " and "on demand" (via playlist)

 

most linear channels only buy as live rights meaning when you come to watch via playlist it will direct you to the service that has on demand rights which will require a subscription to watch 

 

so you either need to watch live or risk having to pay extra to watch at a later date 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
Clubman80
Topic Author
This message was authored by Clubman80 This message was authored by: Clubman80

Re: Playlist Problems

Thanks for this, sadly I'd guessed as much but I'd hoped I was wrong. I must say, I think this is poor from Sky given how much we pay for the service. 

 

Thanks again. 

This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: Playlist Problems

@Clubman80  Which subscription channels can't you access on-demand for?

=============•===========
Clubman80
Topic Author
This message was authored by Clubman80 This message was authored by: Clubman80

Re: Playlist Problems

Quite a few, we didn't bother getting the movie channels for example. And the latest film I added to my playlist was on the comedy channel, but when I went to put it on today it took me to Paramount+ which we also don't have. 

This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: Playlist Problems


@Clubman80 wrote:

Quite a few, we didn't bother getting the movie channels for example. And the latest film I added to my playlist was on the comedy channel, but when I went to put it on today it took me to Paramount+ which we also don't have. 


Do you mean Sky Comedy?

 

Movies on that channel are likely to have live view only rights .... the same goes for Sky Showcase🤔

=============•===========
Clubman80
Topic Author
This message was authored by Clubman80 This message was authored by: Clubman80

Re: Playlist Problems

I don't think it was Sky Comedy, possibly Comedy Central. But I've saved stuff from Sky Comedy before and been able to access it later no problem. 

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Playlist Problems

Posted by a Superuser, not a Sky employee. Find out more

It being Comedy Central would make sense if it redirects you to the on-demand version on paramount + as Comedy Central is part of the paramount family of channels.

 

 

Sky Stream and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue


Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
This message was authored by Jporch316 This message was authored by: Jporch316

Re: Playlist Problems

Posted by a Superuser, not a Sky employee. Find out more

Unfortunatley this is the new norm ..... and once those satellites stop operating and freely becomes ubiquitous it will be the end of over the air tv and recording ! 

——————————————————————————
43inch and 55 inch Sky Glass & sky live camera 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims.
This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: Playlist Problems

Same goes for Comedy Central any movies would likely have live view only rights🤔

 

Programmes rather than movies are likely to have full rights on Sky Comedy ,,, check the Sky Comedy on-demand library to see which programmes have on-demand rights😉

 

Which other subscriptions channels do you have issues with and give examples?

=============•===========
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

New Discussion