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Discussion topic: Sound from the Channel 4 player continues after the app is closed.

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This message was authored by DH0067 This message was authored by: DH0067

Sound from the Channel 4 player continues after the app is closed.

Had this issue a while ago but it cleared up, its now resurfaced.  The Sky Glass Channel 4 player will continue to play the sound after the app is closed.  It is noticeable when I am part way through a program. I pause it and then return to the playlist and turn the TV off.  When I turn the TV back on there is a black screen but the Ch 4 player is 'continuing' in sound only.  Sometimes I get the normal Glass opening page but with the sound underneath.  If I re-select the Ch4 program then the screen alternates between black and the real picture then the sound stops and reverts back to sync in with the picture which takes up from where I left it.  This can happen even if the TV has been in stand by for over an hour.  I can't see any other similar posts, but I wonder if anyone else has experienced it??

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This message was authored by Hunter2660 This message was authored by: Hunter2660

Re: Sound from the Channel 4 player continues after the app is closed.

It's always best to exit out of the apps on Stream using the back button, rather than straight to the main menu. This avoids the type of issues you're experiencing.

DH0067
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This message was authored by DH0067 This message was authored by: DH0067

Re: Sound from the Channel 4 player continues after the app is closed.

I should have elaborated a bit more. I pause the player, then use the back button which takes me out of the player & eventually to the Glass main page. Then I turn the tv off. 
Although I have tried turning it straight off . The result is always the same. 

This message was authored by TonysPC This message was authored by: TonysPC

Re: Sound from the Channel 4 player continues after the app is closed.

we are having the same problem, although we get it after watching a programme on Paramount+. This has only occured since the last update.

 

Now, after watching a programme on Paramount+, we do a restart via the settings menu then the TV continues as normal until the next time.

This message was authored by Jporch316 This message was authored by: Jporch316

Re: Sound from the Channel 4 player continues after the app is closed.

Posted by a Superuser, not a Sky employee. Find out more

I also get this issue with paramount plus and created a separate thread for it ...

 

unfortunately it doesn't seem to affect a huge amount of users and some fellow posters tried to recreate it on their sets and couldn't ! 

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43inch and 55 inch Sky Glass & sky live camera 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims.
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