Hi @nellyl
Likely caused by poor connection to broadband. Try a reboot in the first instance but you will need to provide more info for the community to help such as ISP, connection speed, how long you have had Glass. Has it worked before? Etc.
MikeAlanR
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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
