23 Feb 2023 04:38 PM
Whenever I change channel the subtitles turn on. I've used all the options to turn them off they all work but when I change channel they come back on! Help!
24 Feb 2024 08:20 PM
You need to go into settings. Accessibility and turn it off there. We had the same problem for ages and it was driving me mad.. this sorted it..
23 Feb 2023 04:40 PM
Should this is Sky glass.
23 Feb 2023 04:41 PM
That should read add sky glass
24 Feb 2023 07:34 AM
Posted by a Superuser, not a Sky employee. Find out more@Davidt42 assuming you have turned off subtitles in the Settings menu's Accessibility section and have powered down the set by unplugging the mains for 30 seconds and the issue continues call Sky as it is a fault.
24 Feb 2023 10:32 AM
@Chrisee Thanks for that, I tried your suggestion of turning off in Accsesibility but still had subtitles on, tuned to Netflix, turned subtitles to English from English with subtitles in Netflix and it worked.
26 Feb 2023 03:58 PM
I have had this issues for ages now and still no solution. I have tried the Settings/Accessebility route and still they come back on. Will Sky please help, thanks.
26 Feb 2023 04:15 PM
Posted by a Superuser, not a Sky employee. Find out moreYou have posted this issue on both the Sky Glass and Sky Q boards so which platform are you actually using?
26 Feb 2023 09:44 PM
@Daniel0210 Sky Q
05 Nov 2023 07:54 PM
I am using sky glass
03 Jan 2024 07:32 PM
We have sky glass and have the same issue
24 Feb 2024 08:20 PM
You need to go into settings. Accessibility and turn it off there. We had the same problem for ages and it was driving me mad.. this sorted it..