Send Thanks to Sky

I am writing to thank Sky as a company for supporting me over 5 months of issue with a fibre installation. Throughout this period Sky customer service and tecnical support have been exemplary - the Operational Recovery Team and the team's management have done everything possible to provide service including installing a temporary copper line. Today finally with a stable copper connection I am now able to proceed with the final stage of fibre connection. An employee called "Zane" spent a great deal of time making absolutely sure that when the time comes for the fibre be activiated that at the same time the temporary copper connection provided by the ORT will be disconnected and a new contract for 24 months will come into effect. I am so grateful to SKY - Well Done! Thank you. ... View more

I phoned Sky as my contract price was due to change after being a sky customer for a few years. I am just a broadband customer as my Husband and I both game more than anything else so it was important to us to keep decent Internet speeds at a decent price. My price was due to go up to £49 a month after my initial contract was £30. Which is quite the jump. I did my research online and found Vodafone was £24 but I really wouldve preferred to stay with Sky so also checked their website. Stating I could get full fibre 150 for £30.    So I thought I would try phoning their customer service, and as it turns out I was given to a lovely man name Zunaid, he was happy to honor the price I found online and even offered me a tv package for an extra £5 a month (which I declined as I know it just wouldn't get used much) He was very clear about what changes may happen, what my future bills may be, and was very thorough throughout the whole process. I was very thankful to him, and he seemed very interested in giving me the best deal. He thanked me for being kind as well which wasn't at all necessary as kindness should be the basis in which we act as people. I sincerely hope Zunaid finds everything he wants from life and gets excellent recognition for excellent customer service and being a top notch guy! ... View more

Just wanted to shout out the engineer who attended today (13/08). I believe their name is Mark.  What a top man. Really helpful and polite, even after being out and about in this heatwave all day! He's a credit to the company and we would like to pass on our thanks to him again.  Knew what he was doing and sorted the issue out quickly.  Thanks again! ... View more

I'm a new customer to Sky and had a few questions about my Broadband, some messages I noticed in the Firewall event logs and some questions about WiFi coverage. I just spoke to Tasha and had the best Customer Service experience I've had for as long as I can remember. She was well informed, really polite, friendly and couldn't have been more helpful in answering all my questions - What a credit she is to your team. In a day and age where everyone is so quick to complain, I just wanted to reach out to say a HUGE thank you for such a great customer experience. I definitely made the right choice in switching to Sky! ... View more

We had the pleasure of speaking to Brandon, absolutely fantastic service and assisted us with even more than we originally called for, upgraded our WiFi speed which we didn't even know we could do.    Super friendly, chatty and made the conversation super easy and pretty entertaining.    Thanks Brandon, Top Lad    ... View more

Thank you so much for my freebie this week  of the Sainsbury's taste the difference pizza  keep up the good work 😁 ... View more

I just wanted to pass on my thanks to Abdul for his help sorting out my dad's Sky TV query today. My dad is not tech savvy and Abdul discussed his requirements with him in a clear way  and reached a positive outcome. Abdul was very helpful and efficient throughout, also calling back as promised.    Super service, he's an asset to your company.    Thank you Abdul. ... View more

Leon was extremely well spoken, clear, and reassuring throughout our conversation. When I first called, I was quite frustrated, but his calm, patient, and professional manner immediately put me at ease. It’s rare to receive customer service of this quality these days, he explained everything clearly, reassured me at every step, and made me feel confident in the resolution. You can tell he genuinely cares for customers, and Sky is very lucky to have an employee like this. He is a real asset to the company, and I truly appreciate the outstanding level of service he provided and I hope he is appreciated. ... View more

Spoken to Rob this morning excellent customer service first class explained everything to me dint Rush me he's a credit to your company I came off the phone a extremely happy customer and would definitely recommend sky to family and friends  Thank you Rob  ... View more

I wasn't sent a feedback request after my call yesterday, but I just want to say that the guy I spoke to about my broadband in the afternoon (11th of August) was AWESOME. Helpful, patient, knowledgeable, kind, funny, tech savvy. My query was dealt with, I have new equipment dispatched to help with my issue and he talked me through some troubleshooting. Sky is lucky to have him working with them. Thank you so much!  ... View more

Brian, the Sky engineer came to my house in Stepps, Glasgow to investigate a fault on the 31 July. He quickly identified that the problem was the TV and offered to give assistance to set up new TV and gave me his contact telephone number. . Needed to contact him a couple of days later when setting up new TV and he gave step by step instructions to get Sky up and running. He was most helpful and pleasant to deal with.  ... View more

happy as lara from Glasgow was amazing and freindly. She's a real assets to the business I can't thank her enough for sorting me out. Even got 3 sim onlys cheap for 2 years. ... View more

I wanted to take a moment to thank Marina from the Sky Complaints Resolution Team for the excellent service she provided when dealing with my recent case. Our phone conversation took place on 8th August 2025. Approximately 9 am. From the outset, she was polite, professional, and—most importantly—listened carefully to the details of my complaint. Despite my "agrieved customer" attitude clouding the situation at first (for which I apologised to her later), and leading to me not fully understanding what she was going to do, Marina persevered. She gave clear explanations and ensured I knew exactly what would happen. In an age where customer service can often feel rushed or impersonal, Marina’s patient and thorough approach was refreshing and very much appreciated. She turned what had been a frustrating experience into a far more positive outcome. I hope this feedback can be passed to Marina’s manager, as her handling of my case reflects the highest standards of Sky’s customer care. Thanks again, Marina. ... View more

I just renewed my Sky Broadband with Sam based at the Dunfermline office, which she said was closing in 1 month, and she was amazing, so friendly and helpful. You should be very happy to have her on your team. Please do track her down and thank her personally from me. James. ... View more

Thank you for my weekly treat this week of whitworths wonder mix  keep up the good work 😁 ... View more

Hello, I wanted to share how impressed I was with Ian (IST10i hope that's correct) today. From the moment he answered, his friendly demeanour instantly put me at ease. He really went out of his way to understand the issue with my Sky broadband and was incredibly thorough in figuring out the problem and guiding me through the solution. Ian's customer service was more than just helpful—it was exceptional. His patience, empathy, and technical competence transformed what began as a frustrating situation into a reassuring, smooth experience. He truly went above and beyond. Thank you again to Ian for his outstanding assistance—he’s a real credit to the Sky team. Warm regards, ... View more

Thank you Leslie for sorting out my sky TV contract making it affordable. You established what I am actually using and what I require. Really grateful that I can continue the service in a cost effective way.  thank you Leslie Mrs Smith ... View more

The past few weeks been having issues with Amazon Prime & Netflix buffering. It was very difficult also annoying to watch anything. The help to fix and resolve this issues i found great help tips and faults finding promts. I would like to say thank you, all is fixed me and my family enjoyed an movies without any buffering. Whoop whoop  ... View more

I was on the phone 02/08/2025 to Ahad at the Manchester call centre, and he provided a lovely and calming customer service with amazing support. Really appreciate his patience and understanding and it's lovely to be able to speak to someone like him.  ... View more

I spoke to her on the 7th of July i believe, or it may have been a day prior. Lori was ever so helpful, i can't sing her praises enough in that regards. Actually listened to what i was saying and found the best deal for me. I thought i may have got some form of text afterwards to feedback though never came through so hoping this recognition reaches her. She was also bubbly and brought her personality across on the phone. ... View more

I just want to thank Anderson. I was planning on switching to another provider but he was able to work with me on setting up a new contract so I can avoid the hassle of switching. He also recommended some excellent features of Sky Mobile that I will definitely look into in the near future when my current contract with an alternative provider ends. Top class support. ... View more

My conversation with the sky agent was 100% sohelpfull made it so Easley to follow  thank you  ... View more

Thank you to sky for my freebie this week of taste the difference crisps will post tomorrow if any problems or not as last week huge issues had the codes no problem but the item was no longer in the store Nairn stopped doing the love corn so nearest store was Aberdeen  ... View more

I was helped by Ian today in the customer loyalty team today. I just wanted to say how great he was and thank him for the help  ... View more

We have had a payment leaving our bank account which did not show on our MySky account. After speaking to a call handler, we made it clear that this was not going to be an easy fix issue. We had had an erroneous disconnection 2 years ago & it took another 12 months for sky to fix the problem via the erroneous disconnection team. The call handler transferred us to the retention team as we had said that we wanted to cancel all contracts due to our 2 sky accounts being murky at best. We then spoke to 'Sarah' who was patient and wanted to do her best to sort things out. We even got cut off at one stage and I thought that there was no way we were going to get a call back (previous experience) but she returned our call and after 1hr 45 mins on the phone, she finally got to the bottom of the confusion. She was patient, understanding & a true professional! We've made savings of around 40%, which makes a big difference when you're paying upwards of £3,000 pa. Please can you convey our thanks & also our feedback to her line manager. She's a credit to you and your team.   ... View more

Thanks to all who helped resolve my problem. There is a hedge iin front of my Sky dish which had grown too high. Trimming it down has resolved the issue so those who suggested a slight re-alignment were absolutely correct. and thanks to those who informed me that CNN is on a European broadcast so weather is unlikely to affect reception in the way I assumed it might. ... View more

I was not sent a customer feedback form after talking to your representative Preetam. He was polite, helpful and patient throughout the call and found us a great deal. I wanted to ensure his first class customer service was recognised as he made the whole process extremely pain free. He needs to be praised for his efforts and I would recommend Sky to friends and family in a heartbeat based on my call today. Thankyou Preetam, I hope this feedback makes its way back to you ⭐️⭐️⭐️⭐️⭐️ ... View more

Just want to thank a scottish lady named Anna who was very helpful with my enquiries.   I lost signal at the end of the call, so i thought this would be a good place to send feedback and appreciation.    Thank you. ... View more

We had an engineer come out to visit us today. He was incredible!! So knowledgeable about the system and managed to solve an issue we have had for over a year, we had an engineer out months back but the issue was never fully resolved. This engineer managed to sort the issue and identify other things in the setup that weren't correct. Unfortunately I don't have his name and never received an email to give feedback so please can you help to make sure the correct engineer gets the praise he deserves  ... View more

I don't have the engineer's name sadly. He visited my address on Wed 23rd July in Edinburgh, and he was so nice. Fixed a couple of problems with our signal - put a new bracket on and sorted the wire, which was too long.  He was so friendly - my son (8 years old) offered him a cookie he had baked (as he is practising for a bake sale for charity) and the gent gladly received the cookie and gave my son a donation for his charity. It filled my heart, the generosity that this gent showed towards my son. It is so refreshing to see this level of service, when a lot of people who come into your home to work, are inhospitable and rude in my experience. He is a credit to Sky!  ... View more

Thank you so much for my weekly treat this week of a bag of love corn keep up the good work  ... View more

Just wanted to give a huge thank you and shoutout to Jordan who installed my Broadband in the Estover, Plymouth area 22 July 25. On time, extremely professional and polite and explained everything to me clearly. Did the job very efficiently and I was up and running in approximately half an hour. ... View more

Hi, I'm sky customer  i really apriset to [ vishva ]she's really helped lot of about iPad,phone informations, good service, sky alwaysgood,,[ vishva] her patience  i like it "everything is explained well " #stratford sky centre Thank-you 🙌 ... View more

once i got through to a human voice. Daniel talked me through everything i needed, we did get cut off for some reason, but within 30 seconds called me back, and we completed everything that i needed, he explained everything to me in detail and was very profesional in his manner and politness. he gets 5 stars from brilliant. ... View more

So, this was my first experience of setting up home braodband and TV.    After an open box was delivered without my Sky Stream Puck or remote control, I contacted Sky.  I was put through to Adam in the Glasgow Customer Service Centre.  Adam has been absolutely amazing!  He has called me with updates, talked me through digital photo uploads and basically was just so helpful and professional throughout!   I've had a really tough time lately and Adam has made everything that little bit easier for me.    Thank you Adam, I appreciate your help so much.  ... View more

After speaking to multiple people and getting no where I was transferred to the amazing borislava katcarska this lady had a true passion for her job and customer service skills are 1000 on point and was genuinely they only person to have helped me with the multiple issues iv been having can't thank you enough as I now won't have 2 moody teens over the holidays this lady needs a huge raise and recognition for her roll and definitely need to be trainning new staff in   ... View more

Had difficulty getting up running ,had to speak to sky adtvisor sat a sunday . ricki was a geat spoke clearly.concisely.had good amount patience . extremley helpfull. got up running within hour on the phone ,ricky explained how it worked gave me knowledge ,. and confidence ,great teacher well done a thanks for all your help saturday sunday afternoon well done keep up your hard work ... View more

I rang this morning with a renewal date question. Excellent service from Mags in the Guest List Team. She clarified the information I was querying with a very cheerful and happy telephone manner. Once again the normal excellent service from that team.  ... View more

I'm living in Ireland and wanted to give a shout out  to Noel from the broadband department who contacted and talked me through resolving issue with broadband.He was so patient and so helpful.Nothing was too much trouble.Really appreciate his hard work.Many thanks . Karen . ... View more

Compliment for Derek in the accessibility team. ID number DJO44. Phone call on 19/07/2025.   I have contacted Sky's accessibility team recently and have had a disappointing experience trying to resolve an issue for my mum's account as she has an Alzheimer's diagnosis. I was essentially told that I could do nothing to resolve the issue each time and was offered a phone call from a manager last week which didn't materialise. I therefore had to call back again today and was understandably frustrated.   Derek dealt with my call today. He was friendly, helpful, thorough, called me back when he promised to, and most importantly listened to my concerns and responded appropriately. He went over and above to resolve all the issue and to help my mum who is vulnerable and who is in financial hardship.   Whilst I was frustrated at my other conversations with Sky team members, I feel it is important to also recognise when someone does a good job, and from my experience today I believe Derek is a great member of your team who seems to genuinely understand and care for customers with additional needs. I hope this feedback is passed on to his manager so that he gets some recognition for this. ... View more

Just had to say how impressed I am with Sky. My remote control would not work ( volume control & on/ off button) so I requested a new one. Requested at about 15.30 on Friday. New remote received this morning, with batteries included. Now that is what I call excellent service.  ... View more

Massive thanks to  JimM1 for his help and support  ... View more

Just wanted to say a massive thank you to Rea who came out to help with my broadband today. Nothing was too much for her and she exhausted all options to try and fix the issues. She was very respectful of my home and also made me feel very comfortable around her. I wish all engineers could be like her!  ... View more

I'd like to say a big Thank you to Chris at Sky. I order Sky Glass TV. To cut a long story short it ended up being a nightmare, lots of miss communication to me, errors all over and things not being actioned as they said they would. After 9yrs with Sky i was on the verge of leaving. Finally after days of being on the phone for countless hours, I got through to Chris. He listened to my compliments, he was extremely patient and understanding, made sure he read all notes from previous agents and vwas very honest with me about what was going on. Although it was another long call, he ensured I left with everything sorted as much as possible and that I was fully happy. This was a very stressful, frustrating and upsetting fews days and Chris made me feel better about everything and I feel he deserves a special recognition for all he did to help. Chris is an asset to the Sky team ... View more

This evening I had the absolute pleasure of speaking to Leilla@SkySheffield.  What an incredibly friendly, helpful and professional member of Sky staff.  She was an absolute pleasure to deal with from beginning to end, empathetic and understanding,  Leilla put my mind at ease and dealt with the issue without a fuss.   Her customer centric approach and friendly nature make her a real asset to Sky.  Thank you Leilla, from one customer service adviser  to another, you went above and beyond and it was very much appreciated.   Michelle x ... View more

I have been calling sky for the past 18 days and getting the same answers and getting no were as my internet didn't work as I was calling on the last call I was really annoyed as my issues just wasn't been sorted and Lola answered my call and actually listened to what I was saying 2 hours after my call I have engineers out and my issue was sorted witch could have been done the first time I called but they sent the wrong engineers that never actually turned up !!  Lola said what other employees have also told me that she was doing eve thing she could the only difference is SHE ACTUALLY DID DO EVERYTHING SHE COULD AS SHE ACTUALLY HELPED ME !!  she is a credit to the company and was so kind and understanding and deserve everthing good and deserves recognition I hope this gets to her !! What an angel    x  ... View more

Hi,    Just want to say a big thank you to Emirah on the Sky Boardband team. Really great service and support with my issue. Without her I was convinced to switch to a competitor.  Please ensure this message gets passed on to Emirah and their manager ! I will check in a few weeks to see if this has been completed.  Niles ... View more

Would like to say thank you very much for my weekly treat from sky vip of free ice lollies much appreciated keep up the good work of the weekly treats  ... View more

I would just like to thank Danny from Scotland who help me sort out my sky subscription. He was very friendly, knowledgeable and courteous in dealing with my issues, unlike the customer service centre overseas who although courteous were unable to help and left me wondering whether to carry on with sky or cancel. Thank you Danny. ... View more

I wanted to say than you you the technical person who helped me resolve the issue with my sky max box.  I was about to say thank you and my phone cut off .  The gentleman was extremely patient and knowledgeable and resolved my WiFi problem professionally  ... View more

Nissi was so kind and gracious during our phone call. She was professional and is a credit to Sky. I was intending to leave Sky however her charm and sweetness in helping me has made me decide to stay with Sky as my provider. Thank you Nissi... You are a superstar! I have not yet received a survey to complete for Nissi but I will be giving her 10/10 for everything.  ... View more

I was in the processing of upgrading from Sky broadband on phone line to Sky fibre.  When tracking the order on My Sky, it kept showing issues with the  engineer booking needed rebooking and other issues. Things kept being cancelled. I found (after difficulty) a phone number for sky and got through to technical support. I must praise Todd, who I got through to, who checked everything, sorted issues, and said he would phone me back at an arranged time the next day to check. Todd rang back the next day and did checks and confirmations for me. He did it in a patient, pleasant, friendly and polite way. I fully commend him as a credit to Sky. Thank you Todd ... View more

I would like to thank Warren, who went that extra mile to help me with my package. he was professional and very polite. More importantly, he instantly knew my needs, and acted accordingly. ... View more

I recently spoke to someone called Clinton who helped me understand my phone bill charges. I'd just like to say thankyou for the excellent customer service he provided and for the help I received. He went above and beyond to make sure I understood everything ... View more

My broadband band is down and I called to report it. I spoke to Memo who was very pleasant to talk to. He's very knowledgeable about the procedures and very patient on the phone. While talking to him about my issue he alerted my to some benefits I've been unaware of. He's a credit to the sky team.  We might not have fixed the problem but I'm a satisfied customer due to his professionalism.  Sky will have me as a customer when my contract is renewed from the service I received from Memo. ... View more

Just a message to say that my Skygo problem has now been solved! A big "Thank you" to Beth from Manchester at Sky Help who was very patient with an old duffer but after an hour she had it cracked. Brilliant! ... View more

Yesterday I called up because my grandparents sky box wasn't working and I spoke to a lovely young lady who was very patient and helped me step by step to fix thr problem. I just want to say thank you for being patient with my grandparents and myself and I wish her all the best. She did a fab job.  For reference if it helps, I called off this number around 7pm yesterday on a number ending in 7 3  ... View more

I phoned Sky today about a restriction on my Sky TV account and what help was available and Kathy couldn't of been anymore helpful if she tried. Amazing customer service! Kathy deserves to be praised! Sky should be very delighted to have a talented Kathy on their team!!!☺️💪 ... View more