Send Thanks to Sky

The advisor, Ace, was very efficient, polite and friendly and is an asset to the company.  His English is excellent and a credit to him  ... View more

Fantastic service provided by Amy. I called with a technical issue relating to Sky Q which Amy sorted, she went on to review my account and tailored it more to my personal preferences whilst achieving a saving on my monthly subscription. This is what great customer servoce looks like, thank you Amy! ... View more

I like to take the time to thank Dan in customer service who with his patience and clear and precise step by step guidance helped me solve my streaming problem. Well done Dan ! ... View more

I've just come off the phone from one of your customer service ops, her name was Natalie. I was ordering an iPhone 13 for my daughter's birthday and she could not help enough. She was super friendly, clearly knowledgeable in her job and her customer service was outstanding, she has even arranged to call me back and set everything up with me. I'd like for you to track her manager down and let them know how awesome a team member she is, she's certainly an asset to Sky ans she deserves a bonus. To help you track her down, she had a lovely Georgie accent, helped me with my call on 30th September at approximately 2pm and the call was regarding the order of an iPhone 13. ... View more

Dear Sky , I called Sunday morning about 10 am concerned about a transaction in one of my card accounts. I spoke to Lewis from Newcastle who couldn't have been more helpful and understanding. Very quickly he was able to reassure me and my concern turned out to have a simple explanation to do with a subscription to Paramount + . Lewis was polite , kind and really understanding and also mentioned a couple of offers that I will be looking at . I wanted to let you know how impressed I was with Lewis and the service he provided . Something I was genuinely worried about was sorted quickly and with professionalism. Please pass on my thanks - he is a great asset to the company - Paul   ... View more

HI, I have recently upgraded to full fibre with Sky following the end of my previous contract. The internal works to my property carried out by OpenReach went ahead as planned but the installation was halted due to a blockage with the external ducting preventing the cable from being pulled through. Unfortunately OPenReach have failed to turn up 3 times when they have been booked in meaning I have had to contact Sky complaints several times.  Every member of Sky staff I have spoken to has been so helpful, professional and eager to help. I really rate their level of service   Thank you to all those I have contacted ... View more

Just wanted to say a massive thanks to your Sky Engineer Jamie in Dundee who visited us this morning. Super friendly and knowledgable and has fixed an issue we've literally had for years! Lots of helpful tips and cut through all the jargon I've came to expect from Sky which was very refreshing! Great customer service 😊 ... View more

I'd like to say thank you to the young lady that dealt with my telephone call on the 26th Sept 2024 approximately 9.00am unfortunately i'm not sure what her name was but she was the most helpful and pleasant person you could ever want to speak to when having a problem. She was very knowledgeable and explained exactly what to do to rectify the problem she even stayed on the phone to make sure an update had been completed and everything was working correctly fantastic well above and beyond what was expected well done to the young lady dealing with the call and well done to sky excellent service ... View more

Thank you for my new sky glass tv it's beautiful. ... View more

I just want to say a massive thanks to the man that helped me sort out my broadband in my new house. I called around 13.27 and we were on the call for about 25 minutes. My ONT had no lights turns out the person before me took the power cable for it. I can't remember his name cause I'm denser than over mixed sponge. But he had what sounded like a New Zealand accent. He was so friendly and lovely and stayed on the phone with me the whole time while he was sorting it out on his end. Amazing service!  ... View more

I would like to say a huge thank you to Sienna I think that's her name in Manchester.  She had helped me sort my Netflix out today which has taken the best part of two hours.  Rang back when she said she would and spoke to her manager.  Unfortunately I got cut off our last call before I could thank her properly.   She has been the only one who has gone out of her way to sort my problems out in over a week.  I'm my opinion she needs to be recognised for this. ... View more

Dear Sky people, !!!!! After numerous attempts at trying to resolve "issues" in regards to TV/BROADBAND/PHONE  ETC we finally found someone who REALLY listened  to our requirements ,and then set out to resolve them in a knowledgeable and professional way, he done all that with genuine kindness and good manners in a warm and sincerely genuine way,and we cannot thank him enough !!!  His name is NAD  and he is based at SILVERBURN  SHOPPING CENTRE in Glasgow !!! We are absolutely delighted with our new "package" and with all aspects of  Sky Service !!! Thank You again Nad  !!! Rona & Frank  ... View more

Thanks for being so helpful JOSH ... View more

Would just like to say, I think his name is Horsh, he's a call handler for sky, he was terrific, he went above and beyond for us as long term customers, my dad was extremely impressed with his conduct. His work ethic is tremendous, he sounded unwell but still came to work, still handled the call with such care and respect, thankyou Horsh for such a wonderful customer service experience, sky need to recognise your excellent work effort, thankyou again!    ... View more

I have just been on the phone to Joanna from the Resolutions Team, trying to sort out an issue with our landline. She was incredibly friendly and helpful and took the time to work through all available possibilities for fixing the issue. Her patience and clarity made the whole experience a lot easier. We would be grateful if our thanks could be passed on to her and recognised in some way. ... View more

We had a house fire in April and have been in a hotel since,when I phoned initially to inform sky they were brilliant about losing boxes and so understandine and said no charge when we get back home for new boxes,installation and reinstating servies we had because of the circumstances,I phoned on 19th September to get everything sorted for moving back in, I spoke to vera and was accidentally cut off I phoned back and got a man who told me I had to pay £150 to get everything back on,as you can imagine how upset I was as money is very tight with all the replacements we nee and we have been with sky for 18 plus years but I told him we would go elsewhere,Vera phoned me back and said she would try to sort things out with her manager,I got a survey request on the 20th and gave a bad review which I regret now but this wonderful lady vera phoned me at 12.15 on the 20th September and herself and her manager had sorted everything out,not only was there no charges but she has arranged an amzing 24 month contract for everything,she was so lovely,sympathetic and helpful and Vera ( I think her name was ) and her manager went way above and beyond and we cannot thank them enough for giving some light in an awful year and restoring my faith in human nature,Vera and your manager thankyou so very much. ... View more

Every Sky Employee Is good (and super users and superuser +s) thank you ... View more

Extremely happy with guest list help. After 07:00 i realised my sky stream was suffering from the recent stream failures.  I queried as i had sky go extra with sky q could it be put on my sky stream account to enable me to watch tv especially the pro am BMW PGA championship at Wentworth.  The advisor went to great lengths to solve the issue . Many thanks ... View more

Harvey G in the new customer team is an absolute legend! Smashing gent who went above and beyond to help us set up our new broadband in our new home! Made the whole process smooth and stress free. Excellent phone manner and a real credit to the team. We're very grateful for your time and efforts! Much much appreciated. Thank you so much, Ryan ... View more

Advisor Violet was brilliant today. We had had a new hub and couldn't connect it to the tv. She talked us through the whole process and was very, very patient while we struggled to get it right. It's difficult for elderly people to always grasp what's needed but Violet just stayed on the line until we were sorted. So grateful thank you Violet  ... View more

Massive thanks to Ivana who rang back numerous times when I lost signal, was incredibly patient while we resolved an issue but more importantly delivered really personal customer service. A real credit to you guys. ... View more

Since moving in to our new home, my fiancé and i have had many issues with our previous broadband provider, we decided to join Sky and it was the best decision we have made. Every interaction with all parts of the customer service teams at Sky has been amazing, any issues that we had were promptly resolved with a great amount of kindness and Sky has the best customer service i have seen to date. I would like to say a massive thank you to Raheem/Rahim from the deals team i think, alongside Kyle from technical support, sadly these are the only names we have written down but i want to mention that everyone i have interacted with at Sky has been empathetic, kind and efficient. Again a massive thank you to Raheem/Rahim (didnt ask for the spelling sadly) for the amazing assistance that was provided to me today, he has provided me with the best costumer service expirience that i have expirienced and a job well done to Sky for hiring great people to work at their company. ... View more

We would like to say a big thank you to Eisha.   Myself and my wife had a problem with accessing are Sky vouchers. This coursed us both a problem when paying for a film and watching it on the tv screen. We phoned Sky and spoke to 3 different people including a manger who could not help as they did not understand the problem.  We were lucky enough to be able to speak to this lovely lady called Eisha who spent just over a hour helping us with all different issues that we needed to change before are original issue was resolved.   Why Why Why can't all the Sky personnel be like Eisha, you would have the perfect business model then. ... View more

Hi there,    I am keen to get in get in touch with Sky to give positive feedback for my call handler today. His name was William. The call was at 3.53pm on 10th Sept.    The call was very useful in terms of updating my account information and contract end dates.        ... View more

I was having some issues with two laptops connecting to broadband after some settings were changed on Sunday. One new laptop wouldnt connect but the other would when I logged in this morning. An operator from the sunday had made an error in not actually booking an engineer call out and then when I rang to chase this, it was advised an engineer wasnt actually coming out and his colleague hung up/ line dropped when putting me through to a different department. I rang back for again (9.48am)  feeling particularly cross and lacking in hope that my issue was going to get solved and that I was going to be fobbed off. As I had rung a few times, I was picked up by a department that apparently deals with people who keep having to ring back. I was really stressed and cross (couldnt get logged into work) and spoke to a Sky colleague who clearly new how to deal with stressed out customers and did his job brilliantly. I wanted to say thank you to him, for being professional and calm while i ranted, but he then put me through to a technical colleague (Alex) at 10.19am ish who sorted my problem and stayed on the line to make sure it was definitely fixed. Alex immediately understood the problem and lifted my mood telling me stories about his dog. Both colleagues were fantastic and credit where it is due. If possible to find them, please send my thanks (Alex had profuse thanks at the time, but i wanted to send my thanks to his previous colleague also).    Thank you!  ... View more

Jamie was very professional, very helpful and deserves this comment thank you do much Jamie!  cheers  George  ... View more

I spoke with Leanne this morning who was the most helpful customer service advisor I have spoken to since being with Sky. Very patient, informative and professional. It's nice to speak with someone who truly wants to help. She is fantastic!!   Thank you Leanne for resolving my issues today.  ... View more

Kye was spending hours trying to help he even called me b ack the following day about the puck and helped me so much. Unfortunatly the internet is very poor here and eventually Sky glass will replace the system which will arrive next week but he was so helpful and pleasant he deserves a pay rise for all his skills helping me and my lack of internet skills. Mark from Stockport I spoke to tonight who was very helpful in the log in issues he also was very helpful I do hope you all  get the support  and praise you deserve. kind regards Linda Howes ... View more

Sol was very polite, helpful and knowledgeable. He helped sort out my TV Pacakge and then called back at a later date to sort my Mobile phone.  An absolute gent and credit to the team.  A great big thank you ☺️  ... View more

Please recognise Sam for her outstanding patience  today helping me aquire Sky GLASS . She deserves  to be praised for her social skills and efficient  manor in  the art of making me feel not rushed ,  and patience  whilst ,  I managed to finally enter my required  card  details  properly. She continued to professionaly  I  felt relief  that someone listened  and  guided me to  a happy conclusion. kind regards  Linda Howes ... View more

Call was at around 10:55 and the woman on the call was very clear and very helpful. She was on the phone for nearly half an hour but stayed polite and professional.  She helped us through every step clearly.   The only downside was that the call ended abruptly before we could check her name and thank her. We hope you do because she was great! ... View more

Bethanys customer service is 10/10 & effective.  ... View more

Lori was very friendly, created a healthy environment and showed humour and compassion in her customer service. She deserves a pay rise.  ... View more

Thank you for the explanation. ... View more

Rang Sky Sunday lunchtime to discuss a Wi-Fi issue in 1 x room. Monday before lunch, new Maxi pod arrived, plugged in and working. Brilliant service by Sky & DPD to get equipment needed in under 24 hours, perfect. many thanks to all involved. Bob Parker. ... View more

Usually I don't do this but a lady named Curlin at the billing department makes me feel for the first time that someone listen to me and solve the issues after 5 minutes period.  With the calm voice which make it easier to communicate,  I promised her that I will write this, so hopefully management team can reward her Im sure she will have thousands of an excellent review and feedback.  Please dont let this go ur junk mail,  Thankx Curlin, and thankx sky staff  ... View more

I contacted Sky today in relation to my current contract and was put through to Manisha.   I would like to thank ( "  Manisha "  ) who provided such excellent serivice to me today, her extremely pleasant, helpful and kind disposition is   a credit to her. Thank you so much Manisha.  ... View more

I will keep this short as possible but I really want to shout out to Henry who is a Sky customer service advisor. I have been with sky for almost 30 years and absolutely love the product but recently have been having a few issues, so for the past 3 weeks I have been in contact with Sky CS. To be honest, it hasn’t been great. To compound the problem, my wife is autistic so changes to daily routines like this have a considerable detrimental effect on her well-being.  So, after 12 phone calls and 14 or 15 different people, I felt I was just being passed from pillar to post and not making any progress. On top of that, none of the advisors bothered to call me back despite promising to do so on 5 occasions. So, I was pretty fed up and ready to cancel my contract because by now I didn’t even have a working skyQ box so no sky TV at all. Then finally, I was connected with Henry.  What a breath of fresh air! A soft-spoken Scottish accent who immediately made me feel comfortable and gave me confidence that he would help me. After reading through my account notes (it took a while) he was appalled at the poor service that I had received and set to helping me. He was knowledgeable and helpful but most of all, he was determined to stick with me until this mess was sorted out. It took 5 more days of Henry’s help but after organising a new sky Q box delivery, texting me daily with updates on when the new unit would arrive, resetting my account and, most importantly, calling me back when he said he would (daily) to transact each step in turn to fix my issues, I now have a working system and can access everything that I should be able to access. Henry, you are a diamond and you should be promoted to supervisor with a big fat pay rise so that you can pass on your superb people skills and experience to more of the Sky customer service advisors. Thank you, my friend, I am extremely grateful for all that you did for my wife and I and we are very relieved that it is all over.   Andy Rose ... View more

I would like  to  a huge  thank  you  to Graig and his colleague  who visited  me on the 28.8.24 to fixed my board  band problem. They were very polite and explained  what the problem  was  and fixed  it. 10 out 10 to them both  fantastic  customer  service. 👏 Paul  ... View more

YOUr SO COOL ... View more

Had an excellent customer service experience talking to Daisy today. As a former telecom customer service team manager, I know how calls should be handled. As we we covering a number of tech issues, we had time to chat while thing were restarting, checking setup and settings, etc. We covered a range of topics but Daisy always kept on track with the status of my equipment problems. Many thanks Daisy, it was a true pleasure talking to you today  ... View more

My wife and I would like to extend our heartfelt thanks to Lori for guiding us through a complex issue which could easily have resulted in us terminating our Sky contract of 24 years. She has a very skilled approach to customer care, applied in a very personable and patient manner. My wife and I who are of advancing years felt reassured by her coverage of the issues which she neatly and concisely summarised at the conclusion of the call. She is an excellent ambassador for Sky. ... View more

Thank you so much to the engineer, Peter, who came to my house today on a bank holiday to fix a long standing signal issue with my Sky Q box. After months of not being access my movie channels, TV guide, set up recordings etc., he went above and beyond to sort the problem and gave me great advice about contacting my local council to get them to further investigate possible potential issues with the communal dish. I could not be more grateful ... View more

Hi team,  Can I send out a big thanks to the customer services team for helping me sort out my data piggy bank 😎 and with absolutely no hassle at all, they were helpful, knowledgeable,  supportive, polite and just a pleasure to talk to 🤩🤩   I've been a Sky customer for 25+ years and still always happy with the service and support.  ... View more

My network connection wasn't working and I phoned Sky for advice.   The person I phoned and who helped me was great. Gave me a lot of time and gave me some perfect advice. All sorted !!   Unfortunately I don't know his name? ... View more

Apologies for the delay - but I wanted to give a massive thank you to Jimmy (Removed) for going above and beyond in setting up our broadband and TV in our new flat.    The 2 1/2 hours on the phone felt more like chatting to a mate than the usual process of speaking to a company. He took the time to understand mine and my girlfriends needs, even making sure we got the best deals on packages we were considering.    His thoughtful nature, humour and kindness didn't go unappreciated - and now we are settled into our first home, I wanted to personally thank him for being superb and let Sky know just how much of a credit he is to your team.    (PS I will 100% be calling you to set up Sky Sports in the future - even if you are a United fan haha!)    Kind regards, Dan   Moderator note: Removed personal details ... View more

Excellent service received from Lori today, got everything sorted that I needed in a friendly, professional and efficient way. Really top notch. 10/10. Thank you Lori!  ... View more

after nearly 6 weeks of getting nowhere with Sky advisors a fire risk box, no TV, sky cancellation engineer visit to busy, along came June (Removed). June took control of my account and told me she would get this sorted and she did that true to her word she done everything she said she would and get me up and running again with my TV . in my eyes she has gone above and beyond for sky to get this sorted for me it's just a pity all sky advisors weren't like June and got the job done at the end of what she'd done for me I did praise her but she said to me it's my job to get this done so if this could go to her manager I would just like to say thank you very much much appreciated big thanks to June (Removed) in Scotland    regards    Simon    Moderator note: Removed personal details ... View more

I would like to say a huge thanks to Ann(e) not sure if it was with an E or not for the help she gave me on the 20th regarding my Sky Stream order she went above and beyond to find out what was happening with my order and found out it became a 'ghost' order for some reason and she went on to contact another back office to get the order progressed. Then later on in the evening I had 2 E-mails saying that the order has been processed and that the puck is now awaiting dispatch.  She is a credit to the Call center and deserves to be recoginsed.  Many Thanks Simon ... View more

Hi. I have just had a long telephone conversation with one of your staff, regarding internet problems. I believe it was Stefan that I was speaking to. He was exceptionally helpful, polite and friendly and determined to sort my problems. I would like his superiors to know what a fine job he did. As I said to him 10± out of 10. Thank you so much, Barry Yelland. ... View more

Hi, I would  like to thank Vinitha, who took my call today about the offer on Sky cinema. She was fantastic, she not only resolved the issue, but reassured me that when my trial period ends on Sky cinema, she has logged my start date for the new offer.   Extra thanks   Phil ... View more

Hi,   I would like to express my appreciation for the excemplary customer service shown by Graham. From his phone manner, product knowledge, communications were just above and beyond.    I know if I had a Graham on my team within my own profession I would consider myself very lucky.   I hope Sky Ireland appreciate just how much of a credit he is to their business.     ... View more

I Would just like to say how much of an Amazing help Lori was today. She could not of been more friendly and helpful than what she was. Really helpful with out situation and was the only advisor who bothered to . What an Amazing lovely lady... definitely a credit to sky... once again thank you, you was a diamond. ... View more

I want to say a massive thanks to Rebecca (Removed) for the exceptional service I received on the phone today. After several failings from Sky, I rung up very angry that my initial issue had not been dealt with and also follow up calls had not been completed. Rebecca took full ownership of my issue, listened to my concerns and frustrations and empathised with the situation. She clearly explained what options were available and what would be required to find a resolution. Her approach was methodical and communication was clear. Her knowledge of processed and other departments was also fantastic. She consulted her manager Callum to arrange a speedy resolution but did not over promise on what could be delivered. She also ensured feedback was given to the other advisors who had not fulfilled their promises. Rebecca then rang me back to confirm the successful resolution. She is an abdolute credit to Sky and should be used as a role model for other customer service staff. Thank you, (Removed)   Moderator note: Removed personal details ... View more

I would like to praise Saira for her incredible customer service in helping me with an issue that 4 previous employees couldn't sort. Saira displayed the utmost professionalism competence and respect. She listened with utmost sympathy to my problem and resolved to my complete satisfaction  ... View more

Spoke to Lori today about my account. Lori was pleasant and helpful in helping me renewing my sky contract.  I told Lori what I wanted and she found the perfect deal.  There was no overselling or pressure to do anything. It was refreshing to speak with someone who seemed to want to genuinely helpful.  ... View more

Called sky due to router & sky box issue. We spoke to Nick who was incredible, so helpful and friendly. Even asked about our weekend and had a lovely chat. Was super helpful and resolved our issue within minutes! Thank you so much for your incredible Service Nick! ... View more

Its been a great help to cancel my contract by Tina the loveliest person i ever talked to i wanna give ⭐⭐⭐⭐⭐ rating to tina from the cancellation department i would be thankful if anyone can send this message to tina    By  J singh ... View more

Thankyou Lori, for your help with my Sky  contract ,your patience while dealing with an old man was heart warming, it was a real pleasure talking with you, thankyou once again. xx. ... View more