WOW, what a difference a day makes

[CCC71]

After weeks of frustration, hangs up by advisors, being past from one advisor to another on many occasions, I just I wanted out of my contracts at no change to me.

I'm jsut shy of 20 yrs with Sky and had lost all hope, I was looking to move away, solely due to Sky falling down on the usual standards I would have expected.  Without going into too much chit chat.

I lost all access to my mobile account for a few weeks, and literally after weeks of calls, I was so frustrated as no one seemed to listen. I kept being asked if I was having trouble with my streaming account. I kept telling them it was my mobile account. 

After many promises, one blatant lie and hang ups, thought I try again, so on Sunday 9th August, I got through to Jemima...wow, we all need to speak to someone like Jemima. Really helpful, listened, double checked and repeated back where necessary to ensure we were working together. She was really nice, apologetic for last experiences, but most of all, she kept her promise, she promised to call me back today, Monday 10th August, and she did..not only that, she had good news and had managed to untangle my account and get me access.

Although we have one more thing to do, we have arranged for her to call me next week on the 18th to complete the process. 

I have doubts this will happen. She is more that a 10 on the feedback ratings.  She is professional, courteous, patient and informative..and had checked where and what she needed to do.

Also today after getting another email about my Sky Glass Streaming issue, I clicked the link and got Brian on live chat, where I had to again say it was my mobile account with the issue...however Brian was understood and almost bullet pointed the issues I raised..he tried to help today and again, like Jemima was professional, courteous, and informative.

I left Sky chat with Brian and the call with Jemima with a renewed sense that all will be ok, going forward, hopefully 🤞