I would like to praise the amazing customer service by Joanna (agent JST70)
Joanna who is based at the contact centre Livingston . Showed outstanding customer service by helping me with to a technical issue on my Sky account that had me stressed.
She remained patient, calm and professional while helping me. Called me back at times when i was out and about and gave me clear instructions to fix the issue.
Joanna is a great asset to the company and customer service experiences like this are what keep me loyal to sky
Please ensure this feedback gets back to her and her management team.
