I would like to nominate Ace for a Sky customer service award. Ace is a credit to Sky and deserves recognition from Sky.
We had been having problems with the two Stream pucks. Ace listened patiently to everything I said and told me he would do everything he could to help and he did. It is very difficult to get a Sky advisor to agree to send out an engineer. Ace explained about the outage from the eclipse. He then did everything he could to arrange an engineer visit. Ace also kept his promise to get back in touch with me. Ace was empathetic to my situation with all the problems I have had with Sky stream and he understood my frustration. If it had not been for Ace arranging an engineer visit for last week, I would have been no further forward. Ace has also arranged to have the two engineer charges removed from my account and has advised me on the best date to look for a renewal offer. As I said Ace is a credit to Sky and deserves an award from Sky for his exemplary customer service skills.
