Send Thanks to Sky

We were visited by Andrew, our engineer last week who swiftly improved our home broadband service. We explained that we had moved into temp accommodation after a house fire and then additionally were grieving the loss of a family member.   Today we received the sweetest little posy with a kind message from Andrew wishing us all the best and hoping we get back home soon.   Tomorrow is my birthday, a low key affair this year for obvious reasons. The posy gave me the biggest lift. Thank you so much!  ... View more

I was fortunate to speak with Muhammad last week.  He was very compassionate about my circumstances and did not falter in providing the ideal solution. very happy with my experience.  Thank you Muhammad. ... View more

Today I had the privilege of speaking to Lori Hilton. She was friendly, helpful and went out of her way to find me deals to help me with my tight budget!  Initially I was dealing with another employee who was not at all helpful, wasn't interested in looking at broadband packages for me and was quite abrupt in her manner.  Thankfully I was then passed across to Lori. By this point I was ready to cancel my sky TV package, however Lori found ways to help my budget and keep me with Sky.  She was very efficient and it was just an absolute delight to be looked after by her. I hope your team are able to recognise her calmness and kindness. I always dread talking about Sky things I dont really understand but for Lori no question was a problem!  In this day and age people are very quick to complain and are never as good at recognising great customer service so I wanted to message and just say how impressed I am with Lori Hilton!  Kind regards Caroline Maries    ... View more

Hi Lynn from Scotland helped me sort out the confusion that Dpd managed to cause yesterday when we were trying to get on you Sky Q box it all went pear shaped. Lynn took charge of it today after I phoned her. She was excellent. Took charge of the whole problem and saw it through from the start through to the finish and I really appreciate her work. Thanks thank you to Lynne.  ... View more

A big thank you to Delaine from the Sky Loyalty department for exceptional customer service🌟 Most definitely deserves a raise & promotion!  ... View more

would just like to send many thanks to your technician who had the utmost patience dealing with my problem. after 3 weeks of phone calls we finally solved the problem , cannot thank Sheila enough she was so kind and thoughtful especially dealing with an 80 year old.                                 thank you once again Sheila   Barry ... View more

Many thanks to Raol who sorted out my broadband problem and was very helpful, 10 stars! (Saturday, 24th February) P A Taylor ... View more

Akram was so so helpful and went completely above and beyond. I was about to cancel all Sky packages but he managed to find me a deal that was reasonable.  Outstanding Customer Service very polite and friendly. ... View more

I was having trouble returning my sky equipment and went on live chat with Nikhl. During our chat my laptop crashed and I couldn't reconnect to our conversation 😞 however I saw in my email I'd received a new label to return my equipment and have Royal Mail come and collect it for me ! Thank you very much Nikhl this saved me so much trouble ! ... View more

I normally have much to complain about Sky, but I do love the sports. And I felt compelled to acknowledge an outstanding service engineer who visited yesterday, Usman Baba not only fixed our multi room connectivity issue, plus reconfigured the router to improve download speeds, but managed to drill a hole on our patio step to enable fibre optic, where two Openreach engineers had failed previously. Absolutely amazing service and a lovely person - if only everyone at Sky was like him! ... View more

We were looking to change our TV, Braodband and Landline from Virgin Media to SKY.   We visited our local SKY store in Bluewater and were served by Dola.  He was very helpful and knowledgeable and we had no hesitation in signing up to SKY. Everything was explained to us very clearly and we were very impressed.  Thank you Dola. ... View more

Michael is really knowledgeable, patient and thorough. Michael explains clearly and really helped me to understand my problem with my sons PC and WiFi connection. I never go out of my way to put a review and just fill them out when I receive a link etc, but in this case, I felt Michael was so calm, helpful, patient, knowledgeable and an absolute credit to your company. It's a shame he doesn't have a direct line lol. He needs a personal Extention and a pay rise lol. You don't just get people like him so make sure you appreciate him and his work as he is a massive asset to your company. Thank you Michael for all your help, guidance and patience.  ... View more

I cannot praise Catherine more. I had to speak to several people once my new Sky box was delivered and installed but one of the problems continued. This staff member was patient and listened to our concerns and took the appropriate steps to rectify the problem instead of reading from a prepared script with no deviation. This lady is a shining example of how customer service should be and those who I spoke to previously need to aspire to her standard. She even laughed at the green screen incident. This lady needs commended and rewarded by her line management if not by Sky senior management.  ... View more

27/03/2025 (Morning) My mother and I would like to say thank you to Darshan for being an amazing Specialist and representation of what Sky has been about for us for decades (before it went digital)!   We needed help moving to Full Fibre as it is now available in our area. She gave us clear information, searched for deals and gave us the full run down of what to expect. She was patient with my mother and I and showed such a glowing care, warmth and consideration, I was left speechless.  A shiny new package, kind positive words and all the information we needed to make things easier for us in future.  I just had to come here and say thank you to a beautiful spirit!  Thank you again Darshan, we are really grateful!  May you stay as bright as the sun! 🙂   J & P   ... View more

just wanted to give Chandana a big thank you! for making a renewal so easy and pleasant :D. I was so worried about everything going up and wanted to stick to my package as it wells excellent with our family and she definately went above and beyond!! ... View more

Hello, my name is Claire Danks and I am new customer. The woman who set up my account is called Zoe (sorry I don't have a last name). She was excellent, she was very kind, patient and went through everything with me. It was a pleasure to speak with Zoe and deserves my thanks. ... View more

I spoke to lady called Ruth this afternoon between 14:15 and 5pm. The call was regarding a home move, which as everyone knows is an incredibly stressful time. Ruth was really helpful, and took time to carefully listen to me. It was really appreciated and I feel she deserves recognition.  ... View more

Had Nikki on the phone from sky Friday morning trying to sort this darn puck . Seems my puck was trying to connect to both the WiFi and Ethernet at the same time . Will see over the next few days if the problem has been rectified. Thanks again Nikki 😊 ... View more

Issues with our Sky go account not working due to incorrectly linked accounts very swiftly resolved. Great customer service. Thanks!   ... View more

I would like to say Thankyou so much to the technical support chap that I spoke to this morning, for his diligence and patience not to mention his vast knowledge of the equipment. Well done but I'm sorry I didn't get your name. Thanks again, and keep up the good work.  ... View more

I just want to leave a few good words for Brian on the sky accessible team who provided such care and excellent customer service to my grandmother. He couldn't have been any kinder. Thank you to all at Sky.  ... View more

Contacted Sky to discuss my package, and again had a brilliant adviser, so helpful, understanding and took me through everything in a brilliant way I have also moved other to Sky after decades with BT( ince a teenager, now in my 60's Please thank Chajang for all his help......he was outstanding  SE ... View more

I would like to say thank you to your employee ID Epo86.  My house move, during a time of system challenges at skys end, was challenging. I initially spoke to 3 people who all gave different advice and I was no further forward.  Then Elaine(Epo86) took my call and the service I received was outstanding.  She personally walked me through all my options, explained the issues faced and promised to see them through to resolution. This she did, calling me 3 or 4 times at agreed times to follow up or update me. Her knowledge of the systems and products was exceptional. Her diligence, attention to detail and over all customer service is world class and I wholeheartedly recommend her for regognition. A real gem in your team.  ... View more

Anthony visited me on 10.02.25. Could not have asked for more. He was so friendly and helpful, really put me and the animals at ease before sorting out my issues. Wish I could book him again if needed and thank him personally so i know he gets it. Honestly have never had a nicer person come deal with an issue at home. Definitely 10/10. For everything. Thank you so much Anthony from me and Pugsley, Puss, and the rest of them. ... View more

I had the honour of speaking with Angie today, and she was absolutely amazing. Kind, reassuring, and supportive, she spoke with genuine warmth and care. Her customer service was outstanding—she went above and beyond to help me. I'm so happy with the experience. Thank you, Angie! ... View more

I don’t know the name of the engineer who installed my Sky Fibre WiFi, but I wanted to say how impressed I was. He was respectful, professional, and carried out the installation neatly and efficiently. Everything was left tidy and clean. Very happy with the service! ... View more

Many thanks to Tracey from guest list. My broadband went down on 20th February 2025 and was fixed on 18th March.  Tracey kept me updated throughout the outage including a wee chuckle at why an A55 for traffic maintenance was needed for an internal fault in a block of flats. 😁 Many thanks for the professional approach throughout and the banter ... View more

I am lost for words. Whoever hired leilla at the Sheffield call center deserves a glass of bubbly. As does leilla herself, she has been the most kind and understanding person on the planet and the most decent human I've ever had the fortune of interacting with at a company. She is truthfully a diamond in the rough and will recieve all of the good karma ten fold in due time. Thank you leilla for making my life easier and chasing up all of my issues like a bee after honey. 100/10 props to you mate you're brilliant 👏 Many thanks,  Jake. ... View more

I dealt with Anderson on two dates recently, he could not have been more helpful, polite, professional and patient. I possibly wouldn't have stayed a Sky customer without his service. Very grateful for his assistance ... View more

Having recently received my new broadband hub, I was having trouble connecting my Blink cameras. I phoned sky broadband customer service and Ivan came to my help. Over a few days and phone calls he sorted out the problem perfectly. Not only did he do this for me, but he went what I thought was over and above anything I expected. He was polite, understanding, patient and friendly.  Big thank you to Ivan. A star.  ... View more

I spoke to lori today on the phone in regards to cancelling my tv and keeping broadband due to personal circumstances. She dealt with my request in a very friendly and approachable way. It was nice to actually have a conversation with someone who doesn't sound like they are reading off a script. If I could have her everytime i have an enquiry I know I'd be in safe hands. Would highly recommend her communication and problem solving to anyone. Amazing asset to the sky team. ... View more

We had 2 different engineers show up 1st of May. One for the broadband and one for the TV. Excellent service from both of them. They went above and beyond to get me up and running after our move.  They were kind and cheerful. One of them hung an old freeview cable that had come undone and was hanging very low, back up. He didn't have to do that. I hadn't even notice he had done it until well after he had left.  That put a huge smile on my face. To have 2 different engineers with such great service is a credit to sky. This is why I have put in over 20 years of service with Sky.    Thank you!   ... View more

I would like to leave a great review for Colin (Tech team expert) who was able to replace my broadband today as it was faulty and not working. I called Sky regarding my broadband not working, as it was not working for several days and the Engineer was able to visit the same day. Colin was really friendly, polite and helpful. He was very informative and he was great help on giving me the details on what Sky provides. Colin was also straight to the point, very friendly and was talking to me about all the details and was very patient. Overall an amazing, friendly Engineer and I would love to give Colin a 10/10 rating!!! Thank you very much!!!!! ... View more

I would like to thank Donna for her amazing assistance and she has gone above and beyond with her help. She was very professional, her customer service skills are great, and mostly importantly she was kind and very pleasant to speak with. ... View more

Engineer visited today with new router. He smelt gas and sprang into action, opening windows, phoning emergency gas number, turning gas off (following instructions from gas board on the phone). He waited until gas engineer arrived before leaving. So thanks Kevin you could have saved my life (I'm 75) He is a credit to your compamy Brenda Morgan Coatbridge  ... View more

Many thanks to the engineer that visited us this morning and restored service after the satellite cable was damaged. He was friendly, efficient & very thorough in checking for further potential problems and ensuring that the full service had been restored. ... View more

Hello,  we got free tickets to Puss in Boots at Ashford on Sunday morning. Can I say thanks to Sky for a great morning and the Sky ambassador, sorry I forgot her name was brilliant. Thank You Jake ... View more

Today, Sunday 9th March I contacted your help desk to fix a problem with not being able to set English as my preferred language when opening Netflix on my TV. I was connected to an employee in Bangalore, India, Mr Shuaib Khan and began a complicated 2 hour + conversation. Mr Khan went out of his way to solve my problem and I would like you to place on his record my gratitude for his excellent work today. thank you, Kind regards, Mr Brian Whitelegg. ... View more

Just want to say a Massive Thankyou to Sky Customer Lady Daisey from Sofia Bulgaria who added Sky Talk Shield to my Landline, also I have been having problems with my SkyBox so Daisey talked me through updating the software on my Sky Plus Box, I found Daisey to be very patient and supportive in helping me solve my issues, she is very helpful and customer caring with a lovely personality Sky needs more people like Daisey on their team, Thankyou so much Daisey. ... View more

Farhana, the super Geordie. is a brilliant example of what great customer service/experience looks like.  Thank you for everything and good luck with the future   Michael ... View more

Vasil helped us with our issues/yesterday.He has arranged for an engineer to come. When we spoke it turned out he was in Bulgaria... EXCELLENT chap... helpful and pleasant. He deserves recognition for his kindness.       ... View more

We had booked a sky engineer to attend to install a landline but he could not find our property, we saw him drive past so I telephone sky and was passed onto 4 different people and eventually got Susan, who said we did not need and engineer to install a land line.  She talked me through installation and went above and beyond to get our landline up and running and spent about 45 mins on telephone with us.  I cannot say how grateful we were and how patient, understanding and helpful Susan was. ... View more

I would like to provide some positive feedback about Tom (TCY06) who has resolved a complaint for me. There has been an ongoing issue with my account for around a year now. I have spoken to numberous staff members about this over many months. Each time I would be asked to complete a number of steps before being told my issue would need to be escalated. Each time I would stop getting updates and would need to recontact Sky and start all over again. I eventually raised a formal comlaint.. Following this Tom got involved and my issue was resolved within a few weeks. Although my issue was not a familiar scenario for Tom I can't praise him enough for being generally knowledgeable, helpful, he always followed up when he said he will and my issue is finally resloved (which I'm convinced it wouldn't be if it wasn't for Tom being involved). I hope Tom and his manager are both told how much his great service helped and he really is a credit to Sky. ... View more

I had a phone call from sky today. I've had a pretty rough time and couldn't pay my bill. The lady who spoke to me was called Marina and she called at 4:30pm. She was an absolute delight. She connected with me, she listened and she was just human towards me. She was truly wonderful.  She helped with my bill which was a burden lifted and I greatly appreciated that, but it was her customer service that stood out most. It was a pleasure to speak to her. She deserves recognition and I hope the rest of the Sky team appreciate who they have with them and maybe learn from her.  ... View more

MY THANKS IS FOR BOTH MARK AND BLESSED AT THE SKY SHOP, BULLRING CENTRE, BIRMINGHAM, ENGLAND.   In brief, i am a new SKY customer and have been unfortunate to have nothing but trouble with my new iPhone, Apple Watch and Sky contract via the online service. My phone, like many users is mainly used for keeping in contact with my very poorly parents and is essential for daily contact.  The help customer service via the online service and phone service via Mumbai had not resolved my issues.  After promising to call back with a resolution (which they still haven't done) i took a day off work to go to the SKY shop in Birmingham, an hour away from my home to leave with them my phone and watch and walk away from my contract, with enough evidence to support me if i was to be taken to court for breach of contract as i was only just out of the cooling off period.    When i went into the shop, ready to leave SKY i asked to see the manager Mark, who patiently listened to me, read my synopsis of the very poor service from SKY to that point and straight away, explained that he could and would help me.     He also warned me that he had a meeting shortly after i arrived but reassured me that his colleague BLESSED would help.  Mark established that the fault with the phone had been due to actions taken whilst communicating with SKY and the wrong contract / data plan being agreed to at the start of the contract.  Marie then asked Blessed to help me whilst he went for his meeting.     Blessed was extremely patient and spent an hour and a half sorting both my new phone and applewatch. Not once did she become intolerant of my ignorance, she understood how angry i had been and kindly with a smile and humour helped resolve the issues with my phone, and went a step further by setting everything up on both my Apple Watch and phone.  Mark then returned from his meeting and further explained what i needed to do to further resolve the issues re the data plan which they resolved in store as best they were able as the rest needed to be done with Sky billing.   Without the attitudes and professionalism displayed by Mark and Blessed, i would have walked away from SKY.  Although ive still had very poor service from Customer Support i thought needed to acknowledge the service i received from these very kind individuals. Thank you. ... View more

Just changed from Virgin to sky. Virgin cost was spiraling out of control. Spoke to Sky and they changed everything over for me at no extra cost. A lovely young lady came (kaytlin) and completed all the phone line and broadband no mess no fuss. Connected my Sky Stream Puck no problem took 5 minutes all working perfectly. Very happy very good value great service from Sky ... View more

I'd like to give a shout out to your superb engineer Mark that has installed my sky fibre this morning, I've honestly never met such a nice guy,he was professional and approachable and couldn't do enough for you. We have been sky customers for 9 years and never crossed paths with someone that makes the company shine as much as he did, if you reward employees for customer service he should be top of your list, special recognition is needed. Honestly an absolute delight from start to finish, the world needs more people like him.   Thought I'd write on here as I don't believe just filling out the survey with 10's would to him justice!  ... View more

The process for ordering a new remote is excellent.  Really simple to set up, batteries also included - great service. ... View more

I was advised to wait after the FF installation and missed the offers deadline.  However Billy was supportive and tried his best to amend the agreed pricing.  Received text message the next day with his confirmation.  Top bloke. ... View more

I would like to thank Aaron who helped us when we had an issue with our new Sky Puck. We contacted Sky at 20:50 and he helped us try and sort everything well past his finish time. Thank you Aaron for your patience in helping us. ... View more

we needed to have a new line and socket as well as sorting out BT socket. the guy wes very helpful and professional . Both me and my wife would recommend him  for is work , politeness  and knowledge  and advice. Joshua did a wonderful job  for us and we would like to thank him very much with 5 stars but he is worth much more meny thanks from MR and MRS Russell .     ... View more

Muhammad,  You were very polite, extremely helpful 👍 we were thinking of leaving but you changed our minds. Well done ... View more

Thank you to Mohmad for all the  help you gave, with our broadband and sky contract.   Mohmad is very polite and deserves 100/10 for his customer service. I really appreciate the time and care he took to help me.   It is rare to speak to someone on the phone who is so helpful and professional. Wishing him all the best.    Thank you Mohmad  ... View more

I called Sky on 4 April to talk about renewing my contract, and spoke to a lovely lady who got me a very good deal. She asked me to complete a survey after the call, which I thought would be sent to me as an email. But now I've got a horrible feeling I should have stayed on the phone. Her name was Priya I wanted to thank her and to let Sky know of her excellent service. ... View more

The lady I spoke to on the phone today [removed] provided such a polite, friendly and efficient service. I haven't received an automated survey invite, so I thought I would make sure her brilliant service is recognised on here 🙂 thanks.    Communtiy Moderator Notes: removed personal details  ... View more

Had problem with my Sky Q box connecting to the internet. Michael was professional, patient and helpful. Excellent customer service agent. Thank you.  ... View more

Spencer was assigned our case , due to the engineers not turning up to fit our sky dish on the assigned date. he swiftly took control of the situation and took remedial action to ensure a swift resolution could be offered . At all times he did what he said he would, called back at the times her promised and arranged for an earlier than promised revised date . At all times he was professional, courteous and customer satisfaction was his main objective . Spencer gave me renewed confidence and I was pleasantly surprised when the engineers turned up on the allocated date and then Spencer rang again to check all was well and we were happy with the service provided . he is an absolute credit to your organisation . Thank you again Spencer !!  ... View more

Thank you so much to the last advisor I was speaking to on the phone. I have severe social anxiety and this guy made me feel so comfortable, important and very at ease. Everything was sorted for me very quickly and clearly, an absolute brilliant advisor. He was so personable and made a very big impression, I actually got of the phone thinking that I'll actually remember this interaction very fondly. He was amazing and I hung up before I could send a review, I've been arguing with the virtual assistant trying to get in touch, I've went very out of my way to leave this review as he really earned it. I hope in some way this helps as sky is known for having such lovely advisors, they need recognition. Thank you so so much!  ... View more

Mine is a long story but after butting heads with one of Sky's  Loyalty team members I rang the complaints number and spoke to a lady called Lindsay. Wow, what a difference it was speaking to her. She put me back to a place where I was being listened to and understood.  In a couple of hours she had righted my wrongs and took all my stresses away. Please thank her and hold on to this fabulous human being.Kind Regards.  Mrs. P.Knight  ... View more