Send Thanks to Sky

I had a phone call from sky today. I've had a pretty rough time and couldn't pay my bill. The lady who spoke to me was called Marina and she called at 4:30pm. She was an absolute delight. She connected with me, she listened and she was just human towards me. She was truly wonderful.  She helped with my bill which was a burden lifted and I greatly appreciated that, but it was her customer service that stood out most. It was a pleasure to speak to her. She deserves recognition and I hope the rest of the Sky team appreciate who they have with them and maybe learn from her.  ... View more

Had Nikki on the phone from sky Friday morning trying to sort this darn puck . Seems my puck was trying to connect to both the WiFi and Ethernet at the same time . Will see over the next few days if the problem has been rectified. Thanks again Nikki 😊 ... View more

MY THANKS IS FOR BOTH MARK AND BLESSED AT THE SKY SHOP, BULLRING CENTRE, BIRMINGHAM, ENGLAND.   In brief, i am a new SKY customer and have been unfortunate to have nothing but trouble with my new iPhone, Apple Watch and Sky contract via the online service. My phone, like many users is mainly used for keeping in contact with my very poorly parents and is essential for daily contact.  The help customer service via the online service and phone service via Mumbai had not resolved my issues.  After promising to call back with a resolution (which they still haven't done) i took a day off work to go to the SKY shop in Birmingham, an hour away from my home to leave with them my phone and watch and walk away from my contract, with enough evidence to support me if i was to be taken to court for breach of contract as i was only just out of the cooling off period.    When i went into the shop, ready to leave SKY i asked to see the manager Mark, who patiently listened to me, read my synopsis of the very poor service from SKY to that point and straight away, explained that he could and would help me.     He also warned me that he had a meeting shortly after i arrived but reassured me that his colleague BLESSED would help.  Mark established that the fault with the phone had been due to actions taken whilst communicating with SKY and the wrong contract / data plan being agreed to at the start of the contract.  Marie then asked Blessed to help me whilst he went for his meeting.     Blessed was extremely patient and spent an hour and a half sorting both my new phone and applewatch. Not once did she become intolerant of my ignorance, she understood how angry i had been and kindly with a smile and humour helped resolve the issues with my phone, and went a step further by setting everything up on both my Apple Watch and phone.  Mark then returned from his meeting and further explained what i needed to do to further resolve the issues re the data plan which they resolved in store as best they were able as the rest needed to be done with Sky billing.   Without the attitudes and professionalism displayed by Mark and Blessed, i would have walked away from SKY.  Although ive still had very poor service from Customer Support i thought needed to acknowledge the service i received from these very kind individuals. Thank you. ... View more

Issues with our Sky go account not working due to incorrectly linked accounts very swiftly resolved. Great customer service. Thanks!   ... View more

I was fortunate to speak with Muhammad last week.  He was very compassionate about my circumstances and did not falter in providing the ideal solution. very happy with my experience.  Thank you Muhammad. ... View more

I would like to say Thankyou so much to the technical support chap that I spoke to this morning, for his diligence and patience not to mention his vast knowledge of the equipment. Well done but I'm sorry I didn't get your name. Thanks again, and keep up the good work.  ... View more

Gold Star to Mira for all her help today. 1st two advisors were not helpful at all. Finally got through to Mira (from Bulgaria) who was so helpful. So knowledgeable and had more than enough patience. Sky needs more people like her. She was lovely. So thank you Mira from me and my family. p.s. hope you had a glass of well deserved wine !! Thanks again lovely lady  (I hope this messages gets to Mira in the broadband tech team, who lives in Bulgaria)  she deserves to know  ... View more

Many thanks to Matt Stratford for being absolutly fantastic with my sky home move! He went above and beyond and the service he offered was second to none! This engineer should definitely be recognised by Sky for all his hardwork.  ... View more

A massive Thank you to Lori from sky, she has been so helpful throughout the moving process and have been so patient with the issues that arose when going through the move on the system. 10/10 for customer service and satisfaction, a credit to the sky team.   ... View more

Julie (from Scotland with the two working cocker spaniels) was absolutely exceptional when I phoned up with a support query earlier today about my previous sky account preventing me from seeing my new sky account details . Julie understood the issue straightaway and was very quick to resolve it. Unfortunately towards the end of our call I got a "call failed" on my phone despite being in mid-conversation so I was unable to thank her for all the support she gave me. We were midway through a really lovely conversation too so I was disappointed it ended so abruptly! Please identify and pass on my thanks to Julie, she is everything customer support in a company should aspire to be like. ... View more

I just want to leave a few good words for Brian on the sky accessible team who provided such care and excellent customer service to my grandmother. He couldn't have been any kinder. Thank you to all at Sky.  ... View more

I had a visit from @Terry yesterday to fix a problem with the Sky box in my bedroom. He covered his shoes before entering my house & was very friendly. He throughly checked everything & discovered my 'booster box' had been installed in the wrong place. New box installed in a different place & everything now working perfectly. Excellent service 10/10 - Thank you! Mrs. Rodgers ... View more

Contacted Sky to discuss my package, and again had a brilliant adviser, so helpful, understanding and took me through everything in a brilliant way I have also moved other to Sky after decades with BT( ince a teenager, now in my 60's Please thank Chajang for all his help......he was outstanding  SE ... View more

I would like to say thank you to your employee ID Epo86.  My house move, during a time of system challenges at skys end, was challenging. I initially spoke to 3 people who all gave different advice and I was no further forward.  Then Elaine(Epo86) took my call and the service I received was outstanding.  She personally walked me through all my options, explained the issues faced and promised to see them through to resolution. This she did, calling me 3 or 4 times at agreed times to follow up or update me. Her knowledge of the systems and products was exceptional. Her diligence, attention to detail and over all customer service is world class and I wholeheartedly recommend her for regognition. A real gem in your team.  ... View more

I had  a problem with my landline phone not working after I had fibre put in on 10th March although I didn't realise this for a few days.  I rely on the landline for hospital calls.  I phoned the first Sky Adviser on Sat 15  - it took 36 minutes of explaining, sending photographs etc and was told I needed male plugs - one to go into the uk router plug and one to go into the original phone socket.  I ordered this online and carried out the instructions on Sunday 16 but to no avail.. I phoned Sky on Sunday 16  afternoon and spoke to another Sky Adviser - another 30 minutes explaining  - who asked for serial number of Openreach box and advised he would get back within 72 hours.  After not hearing anything by  today I phoned this afternoon and spoke with Eddie Sky Adviser. After listening to me he immediately said plug your main phone into the router  - no male plugs required.  Lo and behold my landline phone worked right away !! I can't thank Eddie enough. He was professional, empathetic and most of all knew exactly what he was talking about. I couldn't thank him enough.  I hope he reads these comments and sees how much I appreciated his help. ... View more

I haven't received a rating questionnaire, but I'd like to give 10 out of 10 to Frazer, the Openreach Engineer, who sorted out the problem, put stickers on the phone port in the shop in front of my flat, as a previous engineer had taken my internet. ... View more

Thank you Rooti, for your help and patience when helping me with arranging my sky renewal.  You answered all my questions and gave clear information.  ... View more

Anthony visited me on 10.02.25. Could not have asked for more. He was so friendly and helpful, really put me and the animals at ease before sorting out my issues. Wish I could book him again if needed and thank him personally so i know he gets it. Honestly have never had a nicer person come deal with an issue at home. Definitely 10/10. For everything. Thank you so much Anthony from me and Pugsley, Puss, and the rest of them. ... View more

Just changed from Virgin to sky. Virgin cost was spiraling out of control. Spoke to Sky and they changed everything over for me at no extra cost. A lovely young lady came (kaytlin) and completed all the phone line and broadband no mess no fuss. Connected my Sky Stream Puck no problem took 5 minutes all working perfectly. Very happy very good value great service from Sky ... View more

I spoke to Rashant; I cannot recall whether from billing team or cancellation team on 19th March around 1900 and he was super helpful after the previous agent had nothing good to offer me. He LISTENED and he helped exceptionally. Thank you very much Prashant. ... View more

Dean was wonderful! He went above a beyond to fix/improve the issues I've been having with my wifi. 11/10 - exceptional service. Thank you very much.  ... View more

I called this morning to renew my broadband contract. I spoke to a girl called the Ntombi she was so helpful and so professional she talked me through the contract and sorted out the best deal, absolutely fantastic service we had a lovely chat really really helpful couldn't ask for anymore she's a credit to your team  ... View more

He came and visited my house and explained everything to my parents about the issues that I was having did a fantastic job in putting things right and said the broadband speeds were fine and doesn't help with the work open reach engineer were doing did a few tests and said there great and considered maybe move over to fibre broadband my dad said he did a good job 👏 putting things right for sky stream from jonnie  ... View more

I am lost for words. Whoever hired leilla at the Sheffield call center deserves a glass of bubbly. As does leilla herself, she has been the most kind and understanding person on the planet and the most decent human I've ever had the fortune of interacting with at a company. She is truthfully a diamond in the rough and will recieve all of the good karma ten fold in due time. Thank you leilla for making my life easier and chasing up all of my issues like a bee after honey. 100/10 props to you mate you're brilliant 👏 Many thanks,  Jake. ... View more

I dealt with Anderson on two dates recently, he could not have been more helpful, polite, professional and patient. I possibly wouldn't have stayed a Sky customer without his service. Very grateful for his assistance ... View more

Having recently received my new broadband hub, I was having trouble connecting my Blink cameras. I phoned sky broadband customer service and Ivan came to my help. Over a few days and phone calls he sorted out the problem perfectly. Not only did he do this for me, but he went what I thought was over and above anything I expected. He was polite, understanding, patient and friendly.  Big thank you to Ivan. A star.  ... View more

I spoke to lori today on the phone in regards to cancelling my tv and keeping broadband due to personal circumstances. She dealt with my request in a very friendly and approachable way. It was nice to actually have a conversation with someone who doesn't sound like they are reading off a script. If I could have her everytime i have an enquiry I know I'd be in safe hands. Would highly recommend her communication and problem solving to anyone. Amazing asset to the sky team. ... View more

Following a problem with my sky package i asked to be put through to cancellations. i was assisted by an extremely nice guy called Victor he listened,understood and resolved the problem even saving me a few quid a month. thank you Victor. ... View more

On 15 March I met Rob Dorsett locally. Apologised for disturbing him but he could not have been more amiable. Had a brief chat about football and my club West Ham. He was a credit to Sky Sports, his profession and moreso to himself.  ... View more

I would like to leave a great review for Colin (Tech team expert) who was able to replace my broadband today as it was faulty and not working. I called Sky regarding my broadband not working, as it was not working for several days and the Engineer was able to visit the same day. Colin was really friendly, polite and helpful. He was very informative and he was great help on giving me the details on what Sky provides. Colin was also straight to the point, very friendly and was talking to me about all the details and was very patient. Overall an amazing, friendly Engineer and I would love to give Colin a 10/10 rating!!! Thank you very much!!!!! ... View more

FAO Ronnie in customer services  I am happy and relieved to say that my issue has now been resolved. I would like to commend Damien for his patience in giving explanations, in searching for and relating the relevant details, his sense of humour  (nearing the end of the day) and for providing an acceptable solution to at least the first part of my query. This has somewhat renewed my confidence in Sky (Diamond customer) after some earlier not so satisfactory dealings with customer relations. ... View more

I was advised to wait after the FF installation and missed the offers deadline.  However Billy was supportive and tried his best to amend the agreed pricing.  Received text message the next day with his confirmation.  Top bloke. ... View more

I had issue with my subscription and payment . I was confused , rang customer care service and met Declan on line who helped me out of the mess . He was very calm and professional in handling issues .     Stephen  ... View more

Colin based in the complaints department was an absolute gent and sorted out my problems so easily. He was very knowledgeable and very friendly. Absolute asset to the company!  ... View more

He did a fantastic job coming out to my house to deal with a broadband issue this week he ran 10 tests to find the issue and maybe not found the fault but he we did try to find a cure to fix sky stream issues he couldn't have been more helpful nice work Simon from Jonathan  ... View more

I JUST WANT TO SAY A MASSIVE THANK YOU TO THE ONLY   SKY CSR DECLAN DKL692   HES THE ONLY ONE FROM SKY WHOS HELPED ME AND GOT MY PROBLEMS RESOLVED AND HELPED ME IN EVERY POSSIBLE WAY.    HES A CREDIT TO SKY AND I HOPE HE GET THE RECONECTION HE DESERVES HES THE MOST HELPFUL SKY CSR IVE HAD IN 21 YEARS OF BEING WITH SKY.    AND A VERY GOOD GUY    THANK YOU DECLAN DKL692     ... View more

Sally in the moving home department of the call centre went above and beyond when I asked if there was an earlier day that we could get sky installed at our new home. She kept an eye all day incase of a cancellation and when one came up for the day we needed she moved our slot. Thank you so much sally you have made moving house a little easier  ... View more

Please send thanks to Michaela based in Glasgow a Customer Support advisor . Her knowledge and help and fairness convinced us to stay with Sky. Thanks again. Brian ... View more

Thank you so much for your patience on the phone and doing everything in your power to get me the best deal. You were very informative and kind on the call and made me feel at ease. I left the call confident and happy to have rejoined sky after nearly 2 years.  ... View more

Muhammad,  You were very polite, extremely helpful 👍 we were thinking of leaving but you changed our minds. Well done ... View more

Thank you to Mohmad for all the  help you gave, with our broadband and sky contract.   Mohmad is very polite and deserves 100/10 for his customer service. I really appreciate the time and care he took to help me.   It is rare to speak to someone on the phone who is so helpful and professional. Wishing him all the best.    Thank you Mohmad  ... View more

Hello spoke to Cheree from Sky yesterday to renew my contract what a lovely polite young lady she was, had all the answers to my questions and sorted a great deal that suited me, my call was answered straight away and i was taken through every step by Cheree so well it made such a nice change keep up the good work Sky and thanks again to Cheree. ... View more

Spoke with Lori, believe she was working in Cardiff. Wonderful customer service, first class, extremely professional and friendly. I can honestly say that it is the 'BEST' customer service experience I can remember from any company, a credit to Sky and herself. Many thanks Lori . ... View more

I had a enginner visit to install my sky mini bix and also my sky tv as we hadn't set them up when we moved to our new home. My house is a new build and the electrics are complex. The engineer went above and beyond to help restore our services and never left until the problem was resolved. I really appreciate how considerate he was of my home, wearing protective gear on his feet and he was extremely courteous. Thank you so much for going the extra mile to understand the exact needs of our family. You deserve recognition and certainly a pay rise!! Date of visit 23/01/25 @ post code. Please let him know!! 🙂 ... View more

I got put through to Ashley in the loyalty team this morning on the 31/01/25 around 9am, who helped with my mobile and tv questions. She couldn't have been nicer and more helpful - I phoned up thinking of cancelling my phone but she worked out a deal that suited perfectly! Wanted to ensure she is recognised in case the feedback email doesn't come through.  Many thanks  Emma  ... View more

Vasil helped us with our issues/yesterday.He has arranged for an engineer to come. When we spoke it turned out he was in Bulgaria... EXCELLENT chap... helpful and pleasant. He deserves recognition for his kindness.       ... View more

To my call to SKY.on 29/01/2025 I had a competent profecional understaning and suport from Nick   I was kindlly aske explained with profecionalisam on the issues and resoving them in due time. On my previous call to SKY I spke to Gabie Gabriela charesmatic entusiastic presentative with quality like no other. Thanks Gabriela, Thanks Nick I was lucky call you. All the best is the list I can say to you   ... View more

Many thanks for all the help today from the sky operator. He was brilliant and reduced my bill. Very helpful and polite @ scatter 298 ... View more

Monish was my customer service person. He was extremely helpful, and he is an asset to your company. Full marks to Monish. ... View more

Hello, please pass on our huge thanks to Angelos from the Sky Broadband Tech Team.  He visited us on 27 January 2025 at 12pm.  It was a difficult job and it did not go smoothly for him but he persisted and we now have two pods connecting to the router and since I have changed the security settings, all our laptops now connect to the pods and I am getting speeds of over 300Mbs.  Really appreciate his service and help.  I hope he gets recognition for his efforts.  Sky has gone up in my estimation, wish I had rung sooner. ... View more

I called Sky today to talk about renewing my contract, and spoke to a very helpful gentleman who sorted me out with a new 24 month contract. He asked me if I could complete a survey after the call, which I thought would be sent to me by email, but as it still hasn't arrived I've got a horrible feeling I should have stayed on the phone for it. His name was Vedaanta, and I wanted to thank him for all that he did. He was great.  If at all possible, can the survey please be sent to me.so I can complete it. ... View more

Can you convey my thanks to Anna Botting and other members of the team for the Auschwitz Memorial Service shown on Sky News this afternoon.It was very respectful and informative .I thought Anna presented the show with respect and gave time to the people interviewed to talk about their experience with dignity. ... View more

I spoke with your call handler Lizzie last week who was brilliant! She promptly sorted out my issue with my WIFI where I believe I was mis sold a product by another Sky colleague but also managed to source a VIP package as I have been a Sky customer for nearly 25 years.  She made me feel valued as a customer and wanted to say thank you. Well done Lizzie! ... View more

I've had issues with sky q for 2 years on and off, sky have to their credit offered great assistance trying to rectify this but in the end where unsuccessful. The final engineer was amazing and had helped with the set up of Sky Stream and basically took the time to explain why mo current system kept failing and why Stream would be fine on my home network.   I contacted sky customer service in India (never again hopefully) and after getting pushed from department to department finally I said I'd cancel and got thru to the Amazing Retention Team, from there they assisted in ordering the new equipment, dealing with loss off service and in the end my account credit refund.  If you ever have a problem the best Team at Sky to help is the Retention Team everyone I spoke to have been uk based extremely knowledgeable and willing to see your issues thru to conclusion. Keep up the fantastic work. I have been with Sky now for over 25 Years so they must be doing something right .   ... View more

I recently upgraded to Sky Gigafast and following the activation the connections and internet were constantly dropping despite me disconnecting everything and just having the Sky Q box connected ! After numerous calls to Sky and 3 visits from Openreach my final call to Sky Technical and the frustrations I felt resulted in me being put through to retentions. Luckily for me I guy called Phil came on the line and immediately without any fuss started to work the problem. My first call with Phil was on 23rd January and he arranged for a new Sky Max router to be sent which promptly arrived the following day and after setting it up everything worked !! and Phil followed this up with a call to see how things were going. During this follow up call I explained to Phil that the deal discussed when doing the upgrade was still not showing in my future bills and that I'd rang Sky to try and sort this without success. Phil said to leave it with him and he'd call again once he'd sorted it out and again he just delivered brilliantly, luckily for me as he was off on holiday to Thailand. Phil is a real star, nothing is to much trouble and he just delivers on eveything he says. Phil is an absolute credit to Sky, if only Sky had more Phil's 👍 ... View more

I would like to give feedback for the engineer who visited my property today. He was very polite, friendly, knowledgeable and very efficient. He's a credit to sky. Please pass on my thanks. ... View more

I had a delightful chat with a lady from Dunfermline today, didn't get her name unfortunately but she was fabulous. Originally I called to reduce my mobile data package, which she did quickly and easily, thank you! We went on to discuss my broadband package and she was able to offer Full fibre 100 for a little less than I'm paying for the existing wired service. She was knowledgeable, helpful, patient and cheerful, and an absolute pleasure to deal with. I intended to leave a glowing customer survey for her but for some reason, the survey didn't show up. Did I cut the call off too soon? I don't know but I really want to give her the recognition she deserves. We discussed dogs, the upcoming storm and working from home, she also recognised my now very faded Fife accent! maybe that will help identify her. Thank you again for your time and attention, you are brilliant! Best wishes, Jane Walker     ... View more

The process for ordering a new remote is excellent.  Really simple to set up, batteries also included - great service. ... View more

Fri 17, we went live Mon 13, a switch over from BT. The switch worked fine, 400mps as expected...but a huge amount of house infrastructure no longer worked. That's ok, I knew there would be a lot of resets needed. 4 x Amazon echoes, driving about 8 Tapo devices, air printer, cams etc.  and a music studio heavily dependent on Wi-Fi. This is the downside of a major change, but I knew it. So after 2 days we requested a Q booster, we live in a very long house and it has engineer brick internal walls...built by USAF pilot in 1970...bomb proof ha ha, the downside of a "Cold War" house meant rapid signal degradation as you progress thro rooms.   I'm in Woodbridge, Suffolk, got a txt to say Sky Engineer Fitz on his way today, 7 mins away. 7 mins later arrived. Checked hub, checked my location of Booster and then explained brilliantly, and I mean brilliantly how 2.4 and 5 channels worked from hub, and to switch off 5 and simply reboot everything. I'd also dropped a level in security which he confirmed was right.   So a thorough and very sociable/chatty 45min visit, lots of ticks in boxes and left having given me quite specific details how to get rogue cameras working again...   ...and everything worked...perfectly. He even reconfigured Sky remote so it would control Yamaha Receiver. Then gave us Sky Cinema free for a couple of months to evaluate it.   Honestly Sky, I'm 68 retired now, but worked in top IT companies for 23 years so I understand good service from tech people and this was up there with the very, very best of explanation, engaging making sure I was at his level of explanation etc.  Just a fabulous experience which made me feel like switching to SKY was the right thing.   Fitz in East Suffolk, a true embassador for your company and brand. When it comes to his review time, can you include this?    Very simply...thank you sincerely Fitz.   v best Steve       ... View more