I would like to take a moment to recognise Fiona for the exceptional support she provided to me during an incredibly difficult time. I spoke with Fiona on the 21 August 2026 at around 730pm.
Following the passing of my mother, Fiona was incredibly compassionate, comforting and understanding. She showed genuine empathy and went above and beyond to make what was already a very difficult experience a little easier.
I believe Fiona is Scottish and has been with the company for around 28 years, which makes her dedication and commitment all the more impressive. Her kindness, professionalism and genuine care made a real difference to me, and I am extremely grateful for the way she treated me.
Fiona is a real credit to your organisation and deserves recognition for the compassion and support she provides to customers.
