On Monday 27th July 2027 at 1606hrs, I had reason to have to speak too Nick from Technical support based in Bulgaria. This related to the setting up of a Sky streaming box where the pin and authentication code would not be accepted.
Firstly Nick's English was excellent.
Secondly He spent 1hr and 20 mins on the phone with me trying to diagnose the problem and subsequently fixing it. Through his professionalism and dedication to the problem he was eventually able to resolve the problem and we were able to set up the box.
This streaming box belonged to my elderly father who lives in a care home. He relies on his TV and box for his day to day living. Nick was sympathetic and determined to help.
Previously I have had terrible customer service from sky from their Asian call centre which led me to complain, today's service from Nick was the exact opposite, excellent.
Thank You Nick.
