He was excellent from start to finish. He did his job very well and was informative, kind, understanding and polite throughout. He took the time to listen to me and made sure I understood what was happening.
It was a pleasure to have someone who was not only professional but also such a genuinely nice person. He is a real credit to Openreach, and I feel he deserves recognition for the way he carried out his work and treated me as a customer.
Please could you make sure my thanks and praise are passed on to him and his manager.
