Send Thanks to Sky

Yesterday one of your agents Akshay MA was super helpful in upgrading my father's Sky account. My father has been a Sky customer for 23 years and he's now a senior citizen too, and doesn't want to leave Sky because he is so used to the interface and remote control, channel numbers etc. Akshay understood our dilemma of not wanting to leave Sky but also needed to manage the costs as it was becoming unaffordable on the current packages. Akshay talked me through each of our packages for phone, broadband and entertainment and was able to discount many of these services with a recontract. We are so pleased with this new deal and it was an hour well spent on the phone where we felt really looked after, it was a totally personalised service. I had many questions and this was no problem for Akshay. Thank you so much for the wonderful service, you are a valuable asset to Sky! Best wishes from my parents who are delighted with the new package and offers.  Please can this feedback be passed to Akshay MA and team. Mr Balbir and family.  ... View more

I phoned Sky today and was faced with a long wait. But that was ok as I was on a long drive home.  I got put through to Lewis and he was simply excellent. As a police officer and dad of three we are struggling in the current cost of living crisis. Lewis, while clearly selling Sky products and doing his company proud, was so dignified and decent. He reduced our bill by £20 and maintained our access levels AND worked Netflix in (which my young son is ecstatic about). Times are hard just now but this chap (Welsh accent if you're struggling to find him) was on point and lovely. Well done Lewis, well done Sky  it's easy to criticise in the current climate. But I can't criticise Lewis or Sky           ... View more

I hope this message finds the right person. I called on Thursday 24th November 2022 and spoke to Marie at the Livingston offices regarding an issue with my Digibox. It was between 4:30 and 5 pm.  I have to say, this was the single best experience I have ever had with a member of staff at sky. She was polite, approachable and understanding. She went over and above to sort out my issue. I thanked her for her help but felt a message of thanks is more appropriate. Hopefully, her managers appreciate her efforts as much as I do. Thank you Marie. Very professional.  John from Lesmahagow.  ... View more

I just re-subscribed to Sky via a 'phonecall with Dale (I imagine in the TV department) and what a kind, patient, helpful young man. He was funny, informative, professional and a delight to speak with. Hope you and your young family have a wonderful christmas Dale, thanks for your help. ... View more

I want to send a big thank you to Cathy (Scottish) at Sky for her shear expertise, fantastic customer care, getting me another great deal and her genuine kindness. You are an asset to Sky and deserve a 🌟.  Adrian  ... View more

I had a lovely conversation & an extremely helpful person called Sharon today (around 1550hrs)  There should be a dedicated email, for sending Thanks, to members of Sky's staff, who go above & beyond to be helpful, & who makes a real impression , by doing all they can to help you. I hope that Sky will pass this on, & also commend their staff (Sharon) who was wonderful, & so kind & helpful. It is really appreciated 😊🌹 ... View more

I have just spoken to Jason from the VIP department and what a lovely, helpful man.  He really tried his best to get my monthly bill down and understood my circumstances. I am pleased to say I have saved quite a lot for the next 18 months.  I have been with sky for 6 years now and they're so helpful but Jason really went above and beyond today.  ... View more

Well Sky your customer service advisor Helen deserves a Christmas bonus.  such a helpful lady. I originally rang to see if I could get my sons Sim package upgraded. Not only did she do it but she managed to do it so I was still paying exactly the same as I am now. Plus she's given me advice on how to save on my tv package too. Helen was very cheerful and happy throughout the conversation and I really appreciated it. Please everyone be more Helen!! She made my weekend 😊 p.s I really hope she sees this and gets the credit she deserves 👍🏻 ... View more

I had an engineer out yesterday who found the right issues out after numerous telephone calls to sky and still being left with problems regarding broadband, he was polite,curtious and hard working, I hope this review gets back to him and his manager  for he deserves all the praise in the world, I can't thank him enough for making my grandson one  happy gamer ... View more

I just want to send a quick email to pass on my thanks to 2 sky employees who I feel provided an excellent service, and really helped resolve the issues I had with my broadband. The issues I had were going out for a while , and it’s fair to say I had a fairly negative attitude about sky , the service I had received to the extent that I did not intend to remain with sky when my contract finished . On 27/10 I was frustrated and contacted sky with no expectation of any resolution . I spoke to Kyle who was courteous, polite and knowledgable and invested time and effort to find solutions to my issue . He really was fantastic. Subsequently there were two engineer appointments booked . On 28/10 Charlie a sky engineer came out - again he went beyond the call of duty, helpful , informative and really providing a great service . He looked at my whole setup and made recommendations which immediately improved the situation.   Both employees really renewed my faith in sky as a company . I would like to pass my thanks and praise onto them and their managers.   Kind regards Gordon pettigrew    ps if you need any more info re my account please feel free to contact me    ... View more

Hi!  not sure if this is the right place but I wanted to rate my experience today with getting into contact with sky.  i don't remember his name sadly but I called up about my bills. He was so so helpful, said he had only been working there a couple weeks, he was the MOST helpful person I have spoken to at sky.  He was super sweet, polite and helped me work through the issues I was having.  It took a little over an hour, but he was so patient and helpful.  He deserves a promotion for sure, I really wish I could remember his name but I'm so forgetful.  Definitely the best Sky experience I have had and I appreciate all the efforts and time to help me.  Being super forgetful, I forgot to stay on the line and answer the how was your experience part.  like I said not sure if I'm writing this in the right place, however I'd just like to appreciate how incredible he was.  Thank you!  i hope you all have a wonderful day! ... View more

I had a visit from an engineer today to install my new sky Q box. I currently live at 11a Cross Street Atherton, he came within minutes after the allocated time slot sent via message and made sure he rang me first to check this was okay. He also waited outside my property until I returned to make sure I had the best customer service. He was incredibly polite, helpful and went above and beyond to make sure I was 100% satisfied with my purchase and also got me the best deals possible. Overall I was more than happy with the customer service and felt comfortable and relaxed whilst he was here. Fantastic employee and excellent at his job. Thankyou very much 😊👌 ... View more

I rang sky today and spoke with Tommy from the customer care office in Northern Ireland. I must say I always have a good experience dealing with sky but today in particular Tommy exceeded all expectations! He really went above and beyond helping me and I greatly appreciated it.  ... View more

Hi there    engineer visit date Friday 28th October    please could someone send me a private message, the sky engineer who visited us deserves direct positive feedback for sorting our lingering issue  many thanks    the service was exemplary    regards   steve  ... View more

Engineer visted me around 3.30pm on 26/10/22 to address an issue with my connectivity, PR5 area. Unfortunately i didnt catch his name but id like to somehow provide the feedback that he might receive as the service from him was the best ive seen from a home visit by anyone. regards, Mr Ingham ... View more

Hi I would like to thank Colin the lovely engineer who came yesterday the 27th October  he was amazing so very helpful he fixed the problem in no time  thank you my feedback for Colin is 10. ... View more

Hello Yesterday and today I have been chatting with a lady called Loiuse Gardener. I am in the process of moving home  after a breaveent hence the call to Sky. Please extend my sincere thanks to Loiuse. This lady with a beautiful Scottish lilt was  pleasant and precise explaining  the details and talking through the options. What a lovely charming lady to have on the other end of the phone. A credit to Sky who are fortunate to have  her on their team. I did try and leave this comment on the acccessiblecustomer service.com site, but to no avail. Maybe Sky should make it easier to compliment their staff, credit were credit is due. Thanks again Loiuse. Fran Bailey ... View more

I wanted to say a big thank you to Shelley from Broadband Cancellations Team  for all of her help, advice and assistance. She is a Credit to Sky and was very good at her job.   Thank  Shelley 😁 ... View more

I spoke to a sky advisor today, Ravi. He was extremely helpful and friendly. I would rate him 10/10! Thank you Ravi for providing excellent customer service. 🙂  ... View more

I'd like to thank the efficiency of the person on the phone responding to my accidental cutting of the sky cable , her organisation of an engineer for that morning and the Engineer who sorted the issue in foul weather. He was cheery and knowledgeable. excellent efficient service.   A I Roy ... View more

Recently had a Sky engineer to sort a problem; and subsequently recieved a text, asking me what I thought of the service. For some reason, when I tried to post my reply, it wouldn't send it. Shame, because the engineer was well up to his job. He discovered the fault straight away and re-cabled from dish to HD+box, even though it was wet outside and getting dark. Polite, helpful and with a need to keep his customers happy. It's service like this that keeps me tied to Sky. I just wish I could have replied to the Sky text, so they'd know how their engineers are doing. ... View more

I just wanted to say how grateful I was for speaking with Dawn in the cancellations team. Dawn was absolutely fantastic and is an asset to the team. Thanks Dawn!  ... View more

So today I had to call Sky to cancel my subscription due to financial difficulties. I got through to Frank. I have never received a better service from any representative of a company as what I received from Frank this evening. He was empathetic to our situation and made us aware that he did have options to reduce our bill, but also stated if we can't get a price we were happy with then he could deal with the cancellation. He went through options and during the chat he made us aware of the new Q box and even explained in detail what it would offer. His product knowledge was impeccable and he knew the answers to every question we had for him. He mentioned Netflix and we made him aware we were going to be cancelling our Netflix due to our situation, from there he told us about Netflix through Sky and all the costs and process. Needless to say we have signed up for 18month contract and halved our bill with Sky and also saved on netflix. I happened to mention a call I had with Virgin Media about my internet subscription and had the worst experience ever, he then checked for our internet to see if he could save us there, unfortunately nothing adequate, or I would have brought my internet subscription to Sky To say Frank exceeded all expectations would be an understatement. I hope this reaches Frank's management and Frank himself. Sky you have an agent that hits every area needed and also excels. Frank you sir are credit to your company and the role itself. I sincerely thank you for everything you have done for us. Scott South Wales ... View more

Hi there. Hope this gets to the right person, i phoned up last night as i couldnt get into my emails, i was bounced around different appartments until i got passed to Michelle -ID MMC88. I was in the wrong department but this woman made it her mission to help, she saw someone in need and she did everything in her power to help. Very polite and engaged well with me. She managed to fix the problem and was an angel, i wanted to send thanks her way and to wish her well. If you see this Michelle, thank you for helping me and my excuses for me not being able to get into my emails are now over lol. Thanks Sky and thank you Michelle MMC88 ... View more

I would like to say a MASSIVE thank you to the engineers who came out today to my area. Someone in the area has been cutting Sky cables to the internet which meant mine went down on Friday. They were super helpful and managed to sort a temporary fix for me which is great because I work from home most of the time and need to access the internet. Really appreciated their help.  ... View more

Hi Had an engineer visit on Saturday (15th) 12-2pm. Just wanted to pass on our thanks to Stu, who was excellent. I'd explained to him on the phone that our Broadband was now working, having been off for well over 48+ hours after the outage was allegedly fixed on Wednesday morning ,  so wasn't  sure if he still needed to come. He said he'd been checking our Broadband speeds and could see there had been issues, so still worth him coming just to check . We were really grateful for this as we had visions of it turning off again!  Stu noticed that our speeds weren't as good as they might be, installed a new micro filter and recommended a Booster for downstairs where the signal can fade out sometimes. Well wow, it's made a huge difference! Really improved and much faster. Very impressed by Stu, very helpful and really good at explaining things. He left us to deal with another call on our road (so clearly an issue) and also just to knock on another neighbour who had made an appointment and cancelled it, just to make sure all ok. Brilliant!! 😀😀 ... View more

Hi, Just had a really helpful call with Alan to change my sky package.  I wasn't able to leave feedback immediately but I wanted to say how helpful, friendly and knowledgeable he was.  Definitely 10/10.  I hope this can get added to his list of highly satisfied customers.  Thanks! ... View more

Just had a lovely experience chatting to one of your employees when I rang about a fault on our telephone line. I didn't catch his name but he's based in Bulgaria. He asked me to give feedback which I wanted to do as he was so lovely and helpful but I hung up thinking I'd get a text to do this. 10/10 for this lovely man and thanks for the holiday info on Bulgaria! Hope he sees this . ... View more

I would like to thank Terry on the Accessibility Team, for all his help with my account this morning.  He committed a lot of his time to getting me the best deal, given my current circumstances, and was careful to  explain all the terms and conditions to me.  He spoke clearly in plain simple language, was efficient and highly professional and was empathetic througout.  He also arranged an appointment for an engineer to call to review our Wifi.   With the fall-out of COVID, as human beings, we are often quick to criticise corporate companies, especially call centres.  I could not fault the service that I had from Terry today, and I hope that he recxeives the recognition that he deserves.  I feel that SKY have real listened to me today.  Thank you very much. ... View more

I spoke to a very helpful sky employee a few days ago who advised that we were  A SKY VIP DIAMOND CUSTOMER and talked me through a new package with a  Monthly saving and an extra item on a 18 month contract. His name was AFEEF I would like to grant him a 10 out of 10 For the help and kindness he showed me. I was expecting a message from sky Asking me to rate this phone call but did  not get one, so have sent this message. Hope AFEEF is advised of my comments.     ... View more

We had an amazing broadband technician that came round to help with our internet issues. He really did go above and beyond with his support and didn't leave until I'd managed to get all the kids devices set up on Wi-Fi, which had been an issue.   He stayed late and his wife even called to ask where he was! This chap restored my faith in Sky! My job is all about employer engagement and his customer service skills were outstanding.   His name is Dave Wilson from Yorkshire. A tall chap with tattoos on his arm.  ... View more

Hello, I would like to say a big thank you to Mohammed in customer services, after a call I just had with him. He is the best example of what someone in such a job should be like i.e. charming, helpful, professional and knowledgable.   Big thanks!   John ... View more

Hi there, I recently spoke to Ivan in the technical department I believe? I just wanted to leave my positive feedback. He was very friendly and extremely thorough throughout, troubleshooting and resolving the issue with our remote control and he has sent an engineer to fix our satellite. He was a pleasure to speak to, and I hope this message is passed on to his department. Kind regards, Dylan. ... View more

I'd like to say thanks to layla in the cancellations team, I was origanilly speaking to the broadband team about upgrading my Sky package but they seemed to be having difficulty match to online offers so said they were transferring the call to the Sky Glass team, turns out I was transferred to the cancellations team, however Layla gave me exceptional customer service and managed to get be a better deal than what I found online. She was extremly helpfull and went above and beyond, she is a real credit to Sky 😁  ... View more

After having waited 6 months for sky to even connect me after my original order, and many long phone calls (up to 1hour) and many issues where no one in the company had an answer for me or even knew what the problem was... other than incompetence-  it only took me 3 mins to cancel!   fantastic customer service WHEN LEAVING SKY... extremely TERRIBLE customer service when actually a paying customer!... thanks for the problems.   I'm now with another provider who set me up no problem and within the original timeframe. Also with 3x the speed for less money per month 🤷‍♀️👌 ... View more

Please pass on my thanks to your colleague Laura in the Home Move Team. She has gone above and beyond to ensure that technical problems with my Home Move have been rectified. I spoke to her on 26/09/2022. She kept me updated with Texts on 29/09/2022 & again on 03/10/2022. Thanks to her all problems appear to have been rectified and proceeding for the Home move  ... View more

Hello. Just had to ring Sky as I am finding it hard financially and my bill had rocketed. I spoke with a really helpful person called Finlay who sorted me out a deal which I can afford. I was so pleased with his courteous and professional service that when he asked me to complete a feedback  form I promised to give him top marks. Unfortunately no form appeared and I would hate him to think his efforts weren't appreciated. So, well done Finlay, I hope I have spelled your name correctly, and you receive your feedback. ... View more

Hey, just wanted to give a shout out to Robert who installed my Sky Q in my (less-than well equipped) flat. He was a miracle worker in getting my tv sorted when I thought hope was lost, and managed to sort everything on the second visit. The task involved scouring multiple floors and to find where my flat plugged into the communal system, but he managed to get the job done efficiently. A Sky Engineer Veteran if ever I saw one 😄 ... View more

Hi, I wanted to send a message to thank Zelda from customer services. Zelda went above any beyond to support me with an issue I had with my Sky mobile handset which started to malfunction. I had quite a frustrating experience with the repair team. I was then put through to Zelda who took complete ownership of my query and helped me find a resolution very quickly. So thank you so much for all you help!  ... View more

Today I spoke with Amit from the Sky help team who was extremely helpful and managed to advise me on the house move, whilst helping to get the best deal on Sky TV ad Sky Broadband.   Very impressed with his customer service.   Regards, Dominic ... View more

I like to say a big thank you to Tom who works in the Bristol Cribbs Causeway shop and served us at 12:30 pm to explain about the sky glass and sky packages. He really put us at ease and explained the products really well. He showed us the great displays of the 4K and 8K videos. So we would like to say a big thanks for doing a great job. From Darren and Vicky. ... View more

Thank so much Sam for sorting my bill and new contract been a terrible time for me lately . You showed empathy and compassion not many people care these days you are a credit to sky once again thank you  ... View more

I wanted to say thank you and pass on my feedback for Drew in customer retentions who I spoke to yesterday. The person I spoke to before wasn't helpful but when I spoke to Drew he carried out a full review of my services, made very useful suggestions based on my answers which I decided to take out and was an absolute pleasure to speak to. He has restored my faith in customer service and went above and beyond during the call even suggesting some great titles to watch which was fabulous. Customer service does dometimes lack In big firms nowadays but I was so pleased with the call with Drew from Sky yesterday I wanted to leave feedback. I have decided to stay with Sky for all my services again and that was down to great customer service from Drew. Please can you ensure this is passed on. Thank you.   ... View more

I would like to thank Anthony for helping me on Thursday. Anthony was so friendly & polite and really went above & beyond to fix my problem. He even organised a visit by Openreach to come and replace a cable. Anthony is a credit to your organisation and he was an absolute pleasure to deal with. ... View more

Hi I just wanted to pass on my feedback for Anthony the engineer who came out yesterday. Anthony was so helpful.  A gardening company cut my internet cable and although Anthony said it needs to be fixed by Openreach, he did a temporary fix to get me back online. Anthony then organised a visit from Openreach and he fitted a new connection box for my cable. Anthony was so lovely - very professional but so helpful & friendly. He's a credit to your organisation. ... View more

Sky was back again this week to sort out our pixeling problem. Solved it in no time.   Very polite and friendly. ... View more

I just wanted to say a huge thank you to your installation engineer James who was in the Sheffield 12 area today helping me following a house move.    He was beyond professional  - he was genuinely friendly and so helpful even going so far as to help me video him talking me through the next stage of set up needed once my internet is installed - he also helped me with a remote control issue.   He is an asset to Sky and in a week where I've been surrounded by chaos he was an oasis of calm!!!!  Thank you   ... View more

I would like to send feedback regarding the engineer who fixed our broadband issues. However I don't think this is the right place for it because I'm not entirely sure it will get to him or count towards any positive feedback he might get. I thought we would get a survey but nothing as of yet. Any help with this would be good. Thanks.  ... View more

Hi. After a less than enjoyable two years with BT for TV, broadband and phone, we decided to take up an account with Sky (we'd had one before, but switched to BT because we mistakenly thought it would save us money and so on).   Our first contact was with a person in Sales - sorry I can't recall the name - who very patiently walked us through the process of picking out a suitable package for us. He asked lost of questions, and did a truly impressive job of tailoring a package that would be a good fit for us. His explanations were at all times clear and concise, and he answered our numerous questions in a most professional manner. By the end of the call we were 100% satisfied that we were getting exactly what we wanted to have. The advisor was never pushy, we never felt that we were under any pressure to have this kit or that package - it was all handled very pleasantly.   The subsequent stages all went really well.. The engineer turned up promptly, and carried out his task quickly and efficiently. His manner was excellent throughout, and his patience with my stupid questions was considerable! When theinstallation was complete, he cleaned up after himself and then spent time talking us through the operation of our new Sky Q box, with full and clear explanations of all aspects.   Next up (and about a week or so later), was the activation of our broadband and mobile packages. At every stage, the process was smooth and professional, no hiccups whatsoever. I had occasion to make a couple of calls to your technical line, but these were to get assistance with something I wasn't sure about, not to rectify an issue. The people I spoke to were, once again, very professional in their conduct of the calls, and their general telephone manner was first class.   As of this morning, all aspects of our combined package are up and running, and we are delighted with it all. We really have been impressed, at every turn, by the can-do approach of your colleagues, and by their friendliness, helpful demeanour and general professionalism. Absolutely first class, all the way.   Thank you all   Alan & Jeannie     ... View more

Just wanted to pass on my thanks to Sophie in your CS team, been having a spotty conection on broadband and thought of leaving and she was able to re-assure and re-claim me as a customer! Great service! ... View more

I would just like to say Thank You for a very clear email outlining that my contract would be ending in 6 weeks and what to do how much it would cost if I did nothing etc within the first paragraph so much better than some companies Many Thanks Sky ... View more

Just wanted to thank Stewart for his patience and kindness when dealing with our various problems.  He did ask for us to give him a rating (which would definitely be a 10+) but as I was unable to find out how I'm sending this instead.  He is Scottish by the way.  Very many thanks. ... View more

I wanna thank our engineer today Tommy for the brilliant install he wasn't long fitting the dish and sorting out both boxes very friendly and polite and for sure a professional  ... View more

I would like to take this opportunity to say a big thank you to Mahek for her extraordinary customer care and customer service skills.  I thank you Mahek for your empathy and your enthusiasm & pride for the hard work you do as a Customer Service Agent. Thanks to Mahek, as a platinum customer, we are staying with SKY.  Completely blown away by the tailored, individual service shown.. ... View more

Wendy in the Sales team put right an error that I had made by pressing a purchase button in the Sky store twice. I was concerned that I would be charged - one button was 0, for a VIP freebie I had earned, DVD Frieda; another button was for £9. Wendy went over and above to check my account each day, making sure that I had NOT been charged. I have not had this level of service from anywhere for many years, and I am 82! I find that this is the only way to thank Wendy and I sincerely hope she receives this message. Regards, Stitgib ... View more

Hi. I was just writing to say about my customer service experience last night. To be honest it was delightful from start to finish. Not only was she brilliant but my God i've never heard a voice as amazing. Could've listened for hour's lol. If you thought the m&s voiceover was good then just imagine better and you'd still be off by a distance!! I did tell her she should be making a fortune voicing audiobooks etc but i think Sky really should use the treasure they have on their hands and give her lot's of voiceover job's. I was that much in awe i quickly forgot her name but i really do hope the power's that be see this and find her as you'll lose out once she realises the potential she has. She was really lovely also and very helpful doing all she could to lower my bill and getting a new phone. Make her a star Sky!!   Michael ... View more

Just spoke with an advisor about moving home and getting set up at my new property. She honestly couldn't have been more helpful and cheery, a real breath of fresh air it was lovely to speak to her.   i didn't recieve the usual survey to rate my experience but this person deserve recognition as she has made my day!  ... View more

I can't say thank you enough to Derek in the Tech Support Department. We were without internet for 2 weeks, openreach were continiously missing appointments, and unfortunatly every time I contacted Sky I was just given another appointment that just never went ahead. We were not getting any further for 2 weeks until I spoke to Derek, he completely understood the issue and said he would personally keep hold of the case and make sure the appointment went ahead - this was on the Friday, we made another appointment for the Monday and they actually turned up this time! Very thankful that Derek sorted this issue out for us after getting no where for 2 weeks.  Not only did he sort the appointment out but he was very helpful explaining the compensation and even let me know that my contract was due to increase next month and sent me a reminder text to call up for a better deal!  ... View more

A huge thank you to Sandra (Stockport office?) who was absolutely amazing on the phone this morning. She was efficient, delightful and knowledgeable. It's not often you get a really pleasant interaction with Sky CS - so thanks Sandra for being such a super star.  ... View more