I just want to send a quick email to pass on my thanks to 2 sky employees who I feel provided an excellent service, and really helped resolve the issues I had with my broadband.
The issues I had were going out for a while , and it’s fair to say I had a fairly negative attitude about sky , the service I had received to the extent that I did not intend to remain with sky when my contract finished .
On 27/10 I was frustrated and contacted sky with no expectation of any resolution . I spoke to Kyle who was courteous, polite and knowledgable and invested time and effort to find solutions to my issue . He really was fantastic.
Subsequently there were two engineer appointments booked . On 28/10 Charlie a sky engineer came out - again he went beyond the call of duty, helpful , informative and really providing a great service . He looked at my whole setup and made recommendations which immediately improved the situation.
Both employees really renewed my faith in sky as a company . I would like to pass my thanks and praise onto them and their managers.
Kind regards
Gordon pettigrew
ps if you need any more info re my account please feel free to contact me
