Send Thanks to Sky

Thank you Stephanie for your great help today you did a terrific job and was helpfull and understanding, i was expecting to receive an on line survey ... View more

Saira listened to my concerns and validated the issue I had experienced for two weeks,  which had not been taken seriously by other workers.  Saira reassured me, was kind and professional,  and arranged appropriate support.  My broadband problem was then fixed by the Open Reach engineer as Saira had informed him about the problem fully.  Saira then followed up few days later by a phone call.  Excellent service Saira and thank you very much!  ... View more

Dear Sky,   I have just signed a new sky mobile contract. I was helped by Sakshi and Delicia. Both of them were very helpful and explained the process of activation with the PAC code!   Thank you very much 🙂 ... View more

The recent upgrade has resolved my problem with pixrlation. ... View more

Thanks for all your help SKY and especally what I am going through ATM, my partner died and she was the SKY account holder so everything had to be change it into my name, SKY were great about it and helped me alot... 🙂 ... View more

Many thanks to Mila (may be my dodgy spelling, pronounced MEE LAA), who helped me strike a fair renewal deal for my Sky Q package.   She was friendly and knowledgable and able to get to an agreeable deal really quickly. She clearly explained what would happen next and what I needed to look out for.    Ultimately she was right, happy Wife, happy life!   Thank you Mila 👍🏻 ... View more

I was calling to query what was going on with my switch to another broadband supplier who offered their own Fibre connection which Sky couldn't do because of Openreach. As I hadn't heard anything about my equipment I wanted to check if everything had been processed. Lori was a great help. She understood my reason for leaving and my concerns regarding my billing. She pursued the matter and advocated for me even though she knew I was leaving Sky. The next day she fulfilled her promise to me and called me to let me know how things had moved forwards and all was to my satisfaction. She was really friendly had good banter and a credit to Sky. My experience with Lori means I will always think of Sky first if I need another broadband provider with Fibre in the future. Maybe I'll even consider Sky TV... ... View more

Thankyou ☺️ ... View more

I have just been on the phone to Joanna from the Resolutions Team, trying to sort out an issue with our landline. She was incredibly friendly and helpful and took the time to work through all available possibilities for fixing the issue. Her patience and clarity made the whole experience a lot easier. We would be grateful if our thanks could be passed on to her and recognised in some way. ... View more

Every Sky Employee Is good (and super users and superuser +s) thank you ... View more

Extremely happy with guest list help. After 07:00 i realised my sky stream was suffering from the recent stream failures.  I queried as i had sky go extra with sky q could it be put on my sky stream account to enable me to watch tv especially the pro am BMW PGA championship at Wentworth.  The advisor went to great lengths to solve the issue . Many thanks ... View more

I wanted to thank Calvin and Kenosha for delivering top tier customer service over the phone today.   I called Sky to upgrade my TV and broadband and Calvin was so helpful, talking me through all my options and connecting me with what was most suited for my style.    I wanted to thank them over my call today but the call got cut off towards the end😅   Anyway, thank you! ... View more

I was given an answer to my query very quickly.  Thank you. ... View more

Hello from a Canadian Fan to Bernie Collins, Your observations, disections of car performance, strategy decisions and general overall comments concerning the race are so appreciated.  I simply love listening to your suscinct explanations and find myself always looking forward to hearing your commentary.  It seems you have acquired a wealth of knowledge and are quite willing to share that with us the Fans.  This F1 Fan finds your commentary has certainly aided in my further understanding and appreciation of the minutia required to make the cars run and this Elite sport so enjoyable to watch. Thanks so much Bernie!!! ... View more

Thank you 👍 ... View more

Thank you for this comment. Exactly as I thought.  ... View more

Cheers for your awful customer service and just randomly cutting off my subscription for no reason. Only go with you lot for convenience, really considering quitting now. ... View more

Today I called sky's helpline and spoke to Will. I can only say how great he was. Not only did he help me realise that I had mistaken a capital I for a lowercase L which had caused me tremendous problems for the past 3 weeks logging into my wifi, but he did this without making feel like a total idiot!!  He also talked me through getting my Sky Q box to connect again and persevered when I know I sounded dense. you couldn't get a better call centre member, I know it's hard at the minute as I work in a call centre too, but props to him, Sky, keep a hold of him, he does you proud 👍 ... View more

Thanks to recent Sky Heights Engineers though they couldn't  access dish there is a possibility that re connecting Dish Cables to back of Q box and moving latest Hub from top to back of t.v. Has maybe helped with what was Dolby Sound Drops whilst viewing UHD Footy recordings. Recent UHD recordings are working with perfect DD sound via Sky Soundbox as it should be. ... View more

A thank you to the excellent service provided by Michael Sweeting based at your Newcastle office who helped us wonderfully.  He went above and beyond and did so professionally, delivering on exactly what he said he would do and in the timeframe he outlined. He stayed in touch and kept us informed throughout. We have come to experience this as the norm with Sky which is to say our expectations are always exceeded. There were others involved but I did not get their names so this is a shout out to all involved, your competitors could learn a thing or two from your approach to your customers. Thank you! ... View more

Just off the phone to Richard (been on a call with him for an hour and a half 5.54pm 11th Feb - think the call was transferred to Richard from another advisor about 6.25ish). He sorted out a whole pile of stuff for me and was so lovely and patient and helpful. It was great talking to someone who really knew their stuff and took the time to make sure everything was sorted. I hope this gets passed onto him so he knows what a brilliant difference he made to my day - he went above and beyond to create a fantastic customer experience. Before that I have to say I was no big fan of sky customer service (as have repeatedly been given misinformation and fobbed off eg I was supposed to be given a call back by someone called Eden who I called at 3.24pm 10th Feb on the customer service line - didn't get a call and the other person I spoke to before Richard looked up the wrong account!).  Anyway - much thanks and gratitude to Richard who has helped to preserve my sanity 😊 you rock!  ... View more

I recently moved into a new build and arranged home move with Sky, I planned for the engineer to install it but had to rearrange due to work commitments. However, upon doing so I made an error and booked this for the next month. Myself and partner were debastared as we had already waited three weeks for this.   I contacted Sky and spoke with an advisor called Sarah. Sarah was very helpful and managed to arrange an engineer to come out the next day. I can honestly say that Sarah is fantastic at dealing with customers. I think call advisors get a lot of slack doing the job they do but she went above and beyond to resolve my issue.  I am so happy with the service provided by Sky so wanted to say a massive thank you to Sarah!  ... View more

Just wanted to give a big thank you to Emily who got us a much better deal on our sky package, she was very thorough and helpful. Couldn't find a rating survey so I hope this gets back to her.  ... View more

Hi I recently called your call centre and had a very helpful happy person. Thank you to him for fixing me problem and thanks for the great job done. I'm a VIP customer and it's people like him why I stay with sky.  Please make sure he gets a round of applause. Kris   ... View more

Just want to thank the sky engineer who turned up to install my Sky Q equipment. Pleasant chap, explained everything ,no mess and completed the job quickly  and without any drama. Great customer service 10/10. ... View more

Hi , Ive recently changed over to Sky broadband and TV after being with BT for over 25years.  I was very apprehensive about changing broadband supplier as a house without wifi and kids is not pleasant! I was so impressed at the regular updates I got leading up to my go live and with the Engineer who installed it that I just had to say a massive thank you to Sky.  The whole process was managed professionally and seamlessly, I even had a Sunday instalttion for my Sky TV.. I phoned the sky helpline with a small quesry afterwards and your Agent Linda (LA506) was eceptionally helpful and an abolute pleasure to deal with, she even helped my partner with his sky account on the same call and updated his package and even saved him some money. .  Cant recomend you guys enough.  Thank you for an A star service!! ... View more

On 23rd January '20 I phoned Sky to let you know I was moving house. I was dreading having to make the call because I expected the usual 25 options from an ansaphone before I eventually got through to someone abroad. How wrong could I be? The phone was answered promptly by a real person in the UK, and they put me straight through to the right department. I spoke to Ryan, who couldn't have been more helpful. He was fantastic, very courteous and  very helpful, and a real credit to Sky. He took the time to try to find the best solution to my circumstances, and offered all sorts of options I didn't know we're available. I came off the phone a very happy customer, so a big thank you to Ryan. I expected/hoped for, a follow  up email from Sky asking for customer feedback but I didn't get one, so this is the best I can do. I give five stars to Sky and five stars to Ryan  customer for his customer care. ... View more

Hi   I just wanted to say thanks to Paul who I just spoke to about an issue with my account.  He was polite, helpful and honestly seemed to care. Customer service like that is the reason more and more of my services are moving to sky.    Thanks again  ... View more

I've just been talking to a member of your team.  Kirsty.  She was able to assist me with my billing problems and was extremely helpful and professional.  I think I cut the call off too early to answer the questionnaire or whatever (whoops), but felt I must pass on my thanks to her and to let you know what a credit she is to your customer service staff!  This has honestly been the best experience I have had when calling sky.  (Having been a customer for 20 years, I've spoken to a few people there).  Having literally been frustrated when calling a different company minutes beforehand, Kirsty was precise, understanding, professional, friendly, kind, considerate and a refreshing joy to interact with.  Thank you so much!  ... View more

Hi, just wanted to say the agent who set up my account a couple of days ago was excellent, would have scored him a ten but i missed the calls from you asking for feedback.  ... View more

Hi  Just wanted to say how fab the engineer was that came to my home today.  Really went above and beyond, service was incredible, felt like I had an old friend in my home. recommended some more sky products that would suit my family. overall such a great customer service    thanks  ... View more

On 10/1/20 I spoke to a gentleman who was extremely helpful at solving my problems, helped me with lower my bill as it was becoming an issue. He couldn't have done more to help. Very polite and friendly. Unfortunately I didn't catch his name. At the end of our conversation he did say there would be a text message sent out that I would be able to leave feedback on and I told him he would recieve the recognition he deserved. Unfortunately no text arrived. If there is any way of checking records to see which staff member assisted me and pass on my gratitude that would be greatly appreciated.  Many thanks, Ken  ... View more

I Sky about an hour ago and spoke with a lady called Hannah, she was absolutely brilliant, responded to my questions perfectly and sorted me out with everything I needed and more.   She mentioned that there would be a survery at the end of the call, we said bye and my automatic response kicked in, I ended the call.   My feedback on the survey would have been extremely positive, this individual demonstrates great customer service and is a perfect representative for the organisation.   I've not received a text or emil request for me to complete the surrvey, if I do at some point I will complete it.   Mark O'Brien     ... View more

Hello SKY    I would actually like to send my thanks to a BT Openreach Engineer who after multiple visits by other engineers finally solved our issue because he took the time to do what needed to be done which other engineers avoided.  How can I get this feedback to this engineer and recognition by his management team??   Can I also say a huge thanks to the Sky Broadband customer service team who on so many occassions tried their very best to help with this issue but were limited in the fact that it was the lines outside that needed replaced, this was ongoing for years and took many phone calls to have resolved.     Kind regards, Angela Muir ... View more

Hi I'd like thank Elaine from the sky team so much for how she dealt with me with my purchase of my I phone 11 she was so nice and so helpful trying to get me the best deal she could, I never got an email rate my experience, if u could send one to **email address removed** and not **email address removed**, just she gets all the thanks she deserves , kind regards Alistair  ... View more

Hi Sky, I wanted to take the opportunity to thank Becky who dealt with my call on Saturday morning around 10.50 .  I think I was meant to stay on the line to leave feedback about her. I'd hoped I would receive a email or text to do so.  Nothing so far.  As you can see her help on Saturday has made such an impression that wanted to let you know as soon as I could how grateful I was she took the call.  Becky was fantastic. She took the time to listen to what I needed, knew from the start she could save me money and ensured I understood everything that was happening with my account.  It was a fun easy going and genuine conversation and I felt Becky really was invested in making sure I recieved the best deal possible.  She is a credit to you and I can't thank her enough for her help.   All the best    Clair  ... View more

A League of their own European - PURE GENIUS! I can honestly say hand on heart I have never laughed as much in my life. Alan Carr - 100% the funniest person! Please please please ensure he is a regular on the show - guaranteed ratings winner. Worth the Sky subscribers' money! Thanks SO much.  ... View more

Hi,   I would like pass some positive feedback to one member of the sales team in the Ultrafast department, I think her name was Laura and was from the Leeds office but am unsure.  I had put through an order on the Black Friday deals in November, however, the adviser has put through the order on the wrong line (we have two active lines in the house). Once I had realised the wrong line was being taken over (my brother had been contacted by BT saying is he sure he wants to leave) I contacted Sky and advised them the wrong line was being attempted for a takeover and was told I would have to cancel the broadband order, wait for 24 hours and an adviser would call me back to re-order at the same price. I went ahead and allowed him to cancel the order and was called back 24 hours later, however, once called back the adviser tried putting through the order and told me I could not get Ultrafast, which I said is incorrect. He then spoke to someone and I was passed around, to then be told you coud not have a Sky and BT line coming into the house so I could not have broadband. The next day I then spoke to BT who told me this was a lie and that it is possible to have both, so I then called back and was transferred around, eventually getting through to someone in the sales team in Leeds, but who was unable to take Ultrafast orders, so asked one of their team mates to call me back, who was the lady I would like to give credit to. The lady called me back on the 14th December and was on the phone to me for over an hour. She was very patient, ran into the same problem as the previous person but did not give me an excuse, instead tried many different workarounds, then got her manager over to help and sat on the phone talking to me. She was very pleasant and a complete joy to speak to, plus completely honest and not rushing me off the phone, a breathe of fresh air compared to a lot of the people I had spoken to.   Many thanks to her for sorting it all out for me. William ... View more

Hi Sky Team,                  I recently had problems with Sky Q. The WiFi connection between my Sky Q Mini box and my main Sky Q box was faulty. The first engineer suggested another booster box making it two between the two Q boxes and whilst this worked while he was at my property it didnt last long. The Sky  mini box kept losing the signal and picture freezing and a blue screen on the tv saying there was no connection. The engineer aldso fitted a new dish as the existing one was rusty. A second engineer was called and he showed on his laptop that the pie chart showed the wifi signal was not getting through. so he moved the booster boxes nearer the mini box and the pie charts then showed green so everything was ok but he said it was on the limit and the best solution would be to hardwire the main Q box to one of the boosters, This was not acceptable to me so I he left as it was near Xmas and the mini was working ok. The mini box was not used much during Xmas as my aged parents who have use of the mini box were downstairs with us. Once they had moved back upstairs of course the tv picture kept breaking up as before. So I contacted Sky once more and spoke to a very helpful adviser(Leanne) and she arranged for another engineer to call the very next day. He duly arrived and sure enough his laptop showed that the wifi signal was poor. He said the only cure was to hardwire. He himself did  not like the idea of a hardwire indoors but had a look outside and between us decided to run a cable outside and around the house using the bargeboards just below the guttering. I have a large L shaped barn conversion and he used the hole in the wall that the original twin wire cable is used from the Sky dish and with cable clips worked his way along along until he was at the opposite end of the house where the mini box is located. drilled a fresh hole through our two foot this walls just behind the mini box. He then proceeded to fit the connecters to the both ends of the cable and then plugged in and hey presto all fixed so he collected all his equipment up including the now not needed booster boxes. He still was not finished as he then used a silicone sealer on the outside of the holes in the wall. I would like to say that the engineer Tom went behond the call of duty as he was outside up and down the ladder when sometimes it was raining and determined to get the job done. I cant praise him highly enough!!  This is in no way a critisism of any of the other two engineers its just that Tom finally fixed the problem. So finally thankyou Sky! Regards, Ray Cackett ... View more

I recently moved home just before Xmas after having a baby. I rang sky rather late after moving to get the broadband sorted. I spoke to a Sarah on the phone. She was sooo lovely. Please can you pass on my thanks. She was very friendly abd helpful. She arranged everything quickly for me. I received a few boxes In the post a few days later but as i was still unpacking from the move I never got round to opening them. I assumed one was the router and one the Sky Q box. I have only just opened the boxes to find a lovely note and Yankee candle gift set. It took me by surprise and I am so grateful!! Thank you Sarah and happy new year 🙂  ... View more

This is more of a thank you to one memeber of team at Sky. I had quite poor customer service from sky which started from October when I noticed a large Sky bill. I asked for itemised billing for the previous 3 months and was promised them within 2 weeks. When the didn't arrive after the 2 weeks I chased again and was told the same. When I chased for a third time I was hung up on by a rude member of team and when I rang back and made complaint the team member I spoke to was lovely took all the details but never followed through. Just before Christmas I decided that even though I had been with Sky for some years this had taken its toll and it was time to move on. I rang with the intension to leave and not even discuss the complaint but I was put through to a team Member from complaints by the name of Chris. (Well my Grandson was as he speaks on my behalf). He recognised our frustration when asking why we wanted to leave and he empathised and apologised  which is what we needed not sympathy! He asked if we would allow him to see what he could do make it right. So we did. He went back and rectified step by step each isssue and gave feedback to the relevant teams where needed and credited our loyalty to Sky. He even called and checked back a few times. Chris single handedly restores our faith in Sky and he is genuinely an amazing member of team and this feedback needs to given to him but not only that his service should be set as the standard. We didn't get the text to leave feedback but it was important to give it. Thank you Chris on the behalf of Sky ... View more

Hello can I just say how happy I am with my installation of sky q and broadband. Laura the  engineer that came to install my sky q is a credit to your company. She was very helpful, polite and very caring whilst installing a A class Job. I lost my son who sadly ended his own life May 2019 which is why me and my other son had to move to our new home. I was in tears when I received a box of Yankee candles in the post from Laura and your sky team. So thank you all so much it means a lot to me and I will think of my son every time I light a candle. Please could you forward my thanks on to Laura. Forever grateful  Nicola Hall     ... View more

want a big thank you to a lovely lady on phone today at 5pm.as my TV have block on when i told her i made lots of payment online as she say you phone us many time of this.when i telling her that few people made a lier about you can't put me back on so she read the note she read it & she told me i see you got epilepsy  i say yes i have one today due stess all this.so she say im sorry about it what i can to do is put your service back on so you can clam down your stess.....she was so lovely please please pass it on to the customer service manager  ... View more

I too want to pass similar compliments to Jason who resolved my query and very politely just before Christmas. Thank you ... View more

I wanted to say thanks to Dylan for helping me with getting the right sky package today and I'll give him 10 out of 10 service made feel really comfortable even had a general chat about stuff.. wondering if you can pass this on to him.. I was waiting for the survey questionnaire .. but nothing has come through on my number or my email kind regards Mr Burgess ... View more

Dear Sky, we have had issues with newly installed Sky Q connecting to a minibox complicated by our EE broadband. Pleased to report that the booster has done the trick and Q is working great - it deffo is a superb product! my reason for writing though is that the last month has been extremely tough as our young son has undergone a Stem Cell Transplant in a London Hospital, my wife and I are taking it in turns to travel to look after him which is making our lives extremely hectic. To get the Q working my wife was dealing with a chap called Shaun just before Christmas, and he sensed that we were under a lot of stress.  Not only did he go the extra mile to help us, but he also arranged for a bunch of flowers to be delivered to my wife, which absolutely made her day. She’s never been so happy to get a bunch of flowers from me!! So, a massive thank you from us, we’ve never known customer service like it and it’s won us over, we’ve been Sky customers for a long time and you’ve got us forever now! I’m not sure this forum was the best place to post but couldn’t find a social media page and wanted to share the love and pass our thanks to Shaun - please find a way to get the message to him. wishing you all a happy new year. Ben and Nicky   ... View more

Hello, I spoke recently with a young lady in Glasgow whose name was Sophie. we discussed  various options regarding my Sky account.  Sophie was extremely helpful and able to  assist with my  concerns. As a result I decided to  remain with Sky for the foreseeable future. Many thanks Patrick Clarke ... View more

Thanks everyone involved in recently issuing Amazon voucher. Nice early Xmas press. ... View more

Want to thank Adam he was very patient with me during the week for about 20/30 he helped me get my skyq mini box working he a credit to ye 👏👏👏👏👏👏👏👏  ... View more

Our Q box died the on Tuesday and despite an initial estimate of 30 Jan 2020, your engineer fitted two new boxes today.   I think it was Laura that helped me and she was a legend.   She kept in touch, let me know what was happening, sorted now tv codes and got our boxes fixed this side of Christmas.   Awesome customer service guys.   I don't know if you give an x mas bonus but Laura deserves one.   happy to provide more details.   great job. ... View more

Hi there, I have looked everywhere for a way to send some feedback to Sky but I can only find this feed. @Federica-C  I have noticed you're the main Sky employee on this feed and would be so appreciative if you could confirm the following has been passed to the appropriate line manager so that Emily gets her recognition.   Emily, a Sky engineer, visited our home on the evening of Tuesday 11th December in the DN20 area. She provided some of the best customer service we have received, especially after receiving shocking service from a Cube engineer a couple of weeks earlier which had given us very little confidence in Sky. Emily was knowledgeable and you could tell she wanted to do everything she could for us. She checked everything, made sure I understood and also checked what the issues were and talked through things with me. She corrected any mistakes made previously and also tidied up the job and did a very clean and tidy job. The broadband is working brilliantly now and we're very pleased with this but just wanted to say, regardless of that, we were very thankful of Emily's help and service - it was refreshing! Very friendly and efficient. Thank you! ... View more

I just wanted to pass on my thanks to Kevin Roberts who installed our Sky TV this morning in Flintshire, North Wales. Kevin went out of his way to make sure the dish was installed on our chimney where we wanted it rather than on the wall and he made sure the wires were hidden behind the drain pipe. It was a really neat job. He then spent extra time making sure the set-up all worked for us. First class customer service and a nice guy to deal with too. Thank you! ... View more

On Dec 3rd 2019, a lovely engineer called Katy replaced my SkyQ box.  My husband has Alzheimer's disease and was treated with respect and kindness by Katy.  This week we received a Christmas hamper from her wishing us well.  This gift came at a time when I was feeling very low after a difficult, sleepless weekend with my hubby, and I would love for Katy to know just how much appreciated this was and how it lifted my spirits.   What a lovely, thoughtful person she is. If there is a  Sky employee of the year award I nominate Katy.  ... View more

I would like to say thank you to  Mike, who works in the Fareham podium in Fareham and deserves to be recognised by Sky, @Anonymous  During my enquiry  I did not at anytime feel pressured into making a decision.  Mike was very professional and kind.   An absolute credit to Sky.   Once again, thank you Mike.  ... View more