Hi
I would like to say thank you to a member of the Sky Team: Simon Hepburn (ID: SHR32). I spoke to him yesterday about sorting my dad's account for my mum after my dad died at the beginning of October. Simon was really helpful yesterday, said he would call me back and even though he was unable to do that due to being delayed with another customer he texted me to apologise and said he would call today which he did. I spent a long time on the phone with Simon today who arranged for my mum's mobile contract to continue given the circumstances and tv account to be transferred over to her with some changes to the package.
Simon was brilliant, explained each step of the process and did everything he could to make the process as simple and straightforward as possible, which is especially important at the moment given the situation.
Simon is a credit to the company and I hope to deal with him again in the future.
