I want to really give a big thumbs up to Lucinda that works in the cancelation department, she has been a life saver, i was on the phone for 1:20h between departments in order to change my adress on a new package, if it wasnt for this agent i would have been stuck for hours more. Lucinda i really hope you see this and that you manager gets you a promotion, your communication skills and the way you tried to solve my problem was superb . Please promote this lady aor at least give a pay rise. Well worth it !
