Please register my thanks to Kelly in the Cancellations Team who I had the pleasure of dealing with this morning for an hour.
I don't look forward to the regular '18 month contract renew call'.....but she could not have been more helpful, polite and sorted out the entire process for me painlessly.
Getting through to Kelly, through the arduous automated system, and the not particularly helpful first advisor was a pain, but she more than made up for this.
Thanks Phil
