I just wanted to praise the Sky Engineer who came to set up our new Sky Q equipment 3rd July 2023. Unfortunately, despite chatting with her throughout, we didn't get the Ladies name. Our appointment was between 8am & 1pm, she arrived promptly at 8.15am. I went outside to show her our dish and tell her the issues, such as trees effecting connection and that we only had one line feed. All of this she had already noted and taken into account, even discussing changing the dish position....Unbelievable! She was like a Sky Q Sherlock Holmes. She then went on to say that our old dish was now unsafe because it was to near the chimney and she would have to remove it, then check for a better signal and attach a new dish via a pole. She did all this,in the pouring rain, but that never stopped her friendly and pleasant demeanour. She was so informative and cheerful, a true credit to any company. She then set about setting up our boxes and even discussing good to series to check out. Every piece of information needed she passed on, like an oracle of all Sky services. She was an absolute delight to deal with. Prompt, Friendly, easy to talk to, informative, who went above and beyond to help us. A true credit to your company and an utter delight to deal with. If only we had got her name. Many thanks for your help
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