Send Thanks to Sky

Just wanted to say thanks to Caesar who came to install Sky Q in my flat today. Very patient guy who solved the problem efficiently, as it is a tricky installation in a flat complex such as mine. Got the job done in the end. Very friendly guy who is very good at his job.  ... View more

I would like to send my thanks to Dan who I spoke to on loyalty team (Sky Ireland). He was very nice and very helpful. He went above and beyond to look after me regarding Sky Movies. He was able to answer all my questions and supplied me with the information I needed. It was great to speak to someone so pleasant. I am a very happy sky customer. He was the best! ... View more

I would like to say thank you to Emma, who came to help us at our home in Knutsford on the 10th November.  Too many large companies are blighted with indifferent service and systems and processes that serve their own needs not those of their customers. Emma came to solve a problem with our Sky system which turned out to be a simple fix. She went on to test our whole system, including 4 mini boxes - provided a booster and hard wired our latest mini box. Emma went the extra mile and was a pleasure to have in our home. She has improved our viewing experience and made us feel good about being a Sky customer.   Thank you Emma, you are a star in Sky.         ... View more

I have just completed my Sky purchase as a new customer and was assisted by Lewis. He was so friendly and helpful with our package and all round top guy! Thank you ☺️ ... View more

Hi!  just wanted to say a massive thanks to Kash (unsure of the correct spelling of his name so can only apologise if it's wrong) just wanted to thank him so much, he was so helpful answered all the questions I had. He promised he'd call back after I finished work and he did on the exact time he promised! He was really brilliant & got us a brilliant deal. Really happy we chose to go with Sky or more so happy I spoke to Kash. Amazing customer service!! Thanks again! ... View more

Just wanted to say "thank you" to Charlotte who installed our sky move today in the 'SE3' area,she was lovely and very helpful and very professional,very knowledgeable.Engineers like her are a credit to sky and perhaps one of the reasons why I've been a customer for 15 years😊.Thank you Charlotte  ... View more

Just want to say thanks to Tina in your Sky Talk department. I called yesterday with a problem and was in a bit of a panic, Tina promised to call back today after looking into it. She called as promised and had sorted the issue out. She was extremely kind and efficient and I would just like Sky to know what a credit she is to you.   ... View more

I’m not sure if this post is able to get back to Sky internal support, but here goes anyways.   I just wanted to express my sincere thanks to a guy named Ibrar who works within the Sky FTTP Team.   After what feels like a lifetime of phone calls to Sky and deadend after deadend, my back office account issues that have inhibited me from being able to place an upgrade order for FTTP, are finally fixed! Ibrar confirmed the issue was with Sky and not at my end, he raised the right type of CRF and in less than a day everything was good to go with my account! He is a Sky star!   I was able to place my upgrade order today for Ultrafast Plus and can’t wait for that blinding download/upload speed - yee hawww!   ... View more

Hi, I was on the phone yesterday morning to a lovely woman who helped me order a new router and sign up to a new tv contract. She was incredibly helpful and the new router came today which is incredible service. Thank you so much 😊 ... View more

I would like to give gratitude & thanks to Yvie at  Glasgow for her help; patience & knowledge in personalising a Sky Package & saving me money whilst also upgrading our Sky Broadband Package, I was phoning to cancel due to my monthly payment being too expensive but thanks to Yvie I have remained a customer whilst getting better value for money: I would like to draw your attention to her professionalism & helpfulness & pass on my thanks , She is a great asset to your company ,  ... View more

I would like through this forum to sincerely thank the staff of the Sky Executive Team namely Carmen and Neil for their invaluable help and knowledge to get me up and running with my older account.  Due to health reasons my wife no longer has the same capacity to operate any major changes to Sky equipment therefore in our case it is better to keep the status quo for as long as we can. Having discussed this with Carmen she along with Neil looked at a work around and came up with a quick solution to our needs much to our benefit all within a matter of hours. I recognise Sky is not a charity but speaking for my wife and myself the aforementioned people and others in the past have shown great understanding , kindness and compassion in helping us out. Once again grateful thanks. ... View more

Hey there , I had an engineer come out to me today , absolutely went above and beyond , respected my home and resolved all issues in a polite manner , please email me for my address so thanks can be said to the said engineer as don't want to put my address on here  ... View more

My internet stopped working yesterday morning and a sky engineer had come out to fix it by the afternoon (despite them saying up to 5 days to sort!) thanks so much to the agents I spoke to on the phone and the engineer who resolved the issue 🙂 ... View more

After spending the last 6 months paying for Sky TV with absolutely no signal (we were told the tree would have to come down by the last engineer to visit us 😒), we were visited by engineers Andy & Justin today (also, appointment was only booked today) who have managed to re-locate my sky dish, enabling us to watch TV again Massive thank you to these guys, they're a credit to Sky. 🌟🌟🌟🌟🌟 ... View more

Hi there,   I was hoping to give some positive feedback about a lady called Sharon I spoke to today on customer service number but didn't receive a link on phone to do so. She was so lovely and caring and was thorough and efficient. Could not have had a more pleasant experience making amendments to my account. Many thanks, Mrs Scott.  ... View more

Hi. I dealt with a lovely engineer today! He was French. Dominique was his name and I just want to say thank u so much for installing Sky Q today for my Mom and Dad. They are very happy with everything and he was a pleasure to deal with.  Thanks again Dominique! 👍👍👍 ... View more

Thank you to Cara who I spoke to on Thursday. She was in Scotland and I was frustrated with my new phone. She not only sorted out my problem but saved me a few pounds on my data. She didn't rush me and walked me through everything. Thank you soooo much.  ... View more

Sky Mobile   Today I spoke to Imanuel (apologies if this is spelt wrong)   What a lovely manner-able man you have working for you! He helped resolve my query with plenty of clarification which I totally appreciated.   I ordered an I phone 13 pro which sadly after multiple attempts (at least 5-6 compared to what dpd advertise as 3, I may have got lucky and this is due to dpd not sky but I still appreciate this as sky must have a great relationship with dpd) so the order was on its was to be returned to sky..   Imanuel had no problems in dealing with this by contacting the distributions team who was able to cancel my order (within the 14 day cooling of period) most companies get bad reviews by customer who not only leave a bad review but also a false one. If your not within your terms you dont win, simple. They’re there for a reason.   Thank-you once again Sky and Imanuel, and I hope my review will make people reconsider leave such a harsh one in return!   Please consider the agent you spoke to can only do so much..   P.S. The above has also been posted to trust pilot, please all post your reviews on there too to get there score up! I also work for a company that has just over an above average score on trust pilot so ever review really does count, were all out here to help each other (most of us anyway!)  ... View more

Ahh bless you Sharon with the Scottish accent what a lovely lady .trouble with my services got them up and running in seconds and very understanding and concerned for me as I cannot walk at the moment not many people care these days . But what a beautiful lady thank you again you do your job so well xxxx ... View more

I would like to praise the young lady who helped me switch to a new cheaper plan and have fun whilst doing it. She was absolutely adorable and such a fun person. I. Annot remember her name as I was having such a good time but would like you to find her and thank her for me. Also she deserves a rise as she is the sort of person you need in your company. Thank you. Jackie Baker   ... View more

Thank you to Michelle who sorted out a change of address and engineer to attend my dads care home to connect him to sky. Michelle made my call hassle free and is to date, the best, most helpful and cheerful advisor I have ever had the pleasure of speaking to. What a difference that made to my day.   ... View more

I called in yesterday afternoon on behalf of my aunt and spoke to Debbie. Debbie has got excellent customer service skills and was extremely helpful and patience she found my aunt the perfect deal. I was really impressed with the service and wanted to share the feedback 5* service 😀 can you please share this with her to express my sincere thanks. ... View more

Hi I was just giving a message as I had issues with my internet and broadband, spoke to advisor Callum today and he was more than helpful, solved my issue no problem and helped me work it out on all for future purposes. Couldn't thank him enough now I can get back to my catch up, if this could be passed on to his team leaders, Ide really appreciate it thank you ... View more

To whom it may concern I am emailing you to tell you how great your staff member Anna McGhee is. I was very close to leaving sky for one reason or another and she very calmly helped me out of a situation and helped me renew my contract. She is an asset to your team and I cannot commend her enough, please can you make sure she gets a mention or a personal thank you from management. It’s a shame we cannot choose who we deal with on the phone as I would choose Anna every time, helpful, kind and thoughtful a true ambassador for great customer service. Many thanks Kind regards Lee Compton ... View more

Super thanks for excellent service. Firstly the young man in Bulgaria, working from home, who's English was perfect, who listened to my problem, did not waste time performing needless software updates, just arranged next day appointment for engineer visit. And Matt who visited today, arrived 8am sharp, replacing my wornout Sky Q box and LNB for good measure, cheerfully, efficiently and COVID safely. I just wish Sky could fix my plumbing issues as well, now there's a business opportunity.  ... View more

I'm simply getting in touch to commend the serenely voiced lady who was instrumental in organising my package.  She went above and beyond,  she was also exceptionally good natured and I never at any point felt like I didn't know or understand what was happening.  I sadly don't remember her name but I know she's based in South Africa and I for sure give her 10/10. Thanks again  ... View more

Hi,   Tonight (27th September) I spoke to a man on the phone around (7:45pm) regarding extending our cancellation date due to moving house, and at the end I thought the feedback would be sent on a text or email to fill out, so I hung up not knowing it was on the end of the call! I just wanted to say thank you so much to him for being so helpful throughout the whole phone call. He was very polite and did an overall great job, so please if possible can this be passed on!  Many thanks again    Lauren  ... View more

I would like to say thank you to the engineer named Ray who just left my property. after having no internet for the last 8 days and speaking to 5 different sky call handlers, he was the only one whom showed true concern and actually believed me and whole heartedly apologised for the poor service I received this far. I am now finally on the right route to a hopeful fix Thank you Ray ... View more

Just (20:45,  20.09.21) spoken with Scottish man called john, apologies that is all I got. I had made a mistake on an online mobile order and I was planning to cancel the order and re do it   John was excellent with th advice, gave me the answers/ direction I needed- how to get my pac code where to use it and how to change my payment date.   hope you are recognised for your cool calm demeanour.   although my first call was disconnected and I considered not moving from 02, if this level of customer service is standard I'm glad I'm moving across!!   thanks,   amjad  ... View more

Thanks to Scottish Roseanne in Support who made ordering the Sky Q HDR box a surprisingly easy and pleasant experience.    patrick (Surrey, England) ... View more

I want to say thanks to Mikey or Mayke (pronounced Mike-y). I was meant to leave feedback on the call but I didn't hear the option to. He was very helpful in sorting out my TV contract today plus we had a good chat about TV shows and he seemed very lovely and genuinely passionate about his job.  ... View more

Hi   I would like to say a huge thank you to Linda who has dealt with my issue and complaint amazingly, really turning the situation around with amazing customer service skills. Linda put me at ease, listened thoroughly and followed through with my issue from start to finish. Linda was knowledgable and personable and a huge credit to your company. To be able to turn around a complaint and issue, leaving a customer feeling valued, listened to and the issue being resolved is brilliant. Thank you very much, I hope you receive this feedback and are recognised by the company as you should be, from Bobbie Hassett  ... View more

Thanks to Joseph who took the time with my query tonight and gave me all the relevant assistance. Although the wait time for the call was 30 minutes , Joseph dealt with my issue expertly ensuring I was informed of the situation.     ... View more

I really hope this reaches where it needs to.   I recently had some things go wrong when updating my sky package, it happens and it's ok. What I have found alot since Covid is so many companies ( some understandably so, some just to incorporate things they never would have before and put more stress on their employees) are becoming increasingly difficult to rectify problems, it can take days to have replies, arguments to rectify and I find it so draining and stressful.  I called sky this week to rectify an issue with billing, a gent named Thom answered the phone, he was so professional, polite and helpful, he resolved what he could and said he would get back to me as soon as he could with confirmation of what he had managed to fix, I actually thought I won't hear back, but just now I have received an email and a text letting me know that not only did he fix it, he did a little more.. this means the world to me right now, I don't know who you are but thank you, best customer service I have recieved in a very long time and right now help and kindness for some of us is everything.  Thank you Thom.  ... View more

Hi there. I just wanted to say a huge thank you to the engineer who installed my sky q  on 4/921 he was exceptional. I have had a previous engineer come to me, he wasn't here longer than 15 minutes and told me that I couldn't get a signal and left. The chap who came today was here for over an hour and a half and had some problems which he patiently worked on until it was done. I hope he gets this passed on to him. He was fantastic. Thanks again  ... View more

I have to say a huge thanks to Michelle (Scottish lady) who helped me with my problems tonight. She was amazing and deserves recognition! Not only did she solve all mu issues but I wished I could have swapped phone numbers with her as I felt like a made a new mate. Lovely lady and deserves some praise x ... View more

My husband and I had the most brilliant customer service call his name was David on Sat 28/08/21  he was so bubbly and helpful he must be a major asset to your company. he quickly and efficiently resolved our issue Ten out of Ten   john Margaret nixon ... View more

Please pass on my thanks and compliments to Martin who took my call today. He was exceptionally helpful, insightful and very friendly. Nothing was too much trouble for him and he is the reason I will be with Sky and not BT ... View more

Hi I just talked to Ryan today form Sky who was exteremly helpful friendly and pofessional he updated my contracty keeping my discounts as  at end of my ocntract proce had gone up by £50 he managed to sort it out very quickly depsite anohter customer servces person failing to do so  Great work mate Thanks again, he is an asset to the company keeping customers like me with sky ive been with them for 18 years Loyalty shuold count  ... View more

I would like to say how professional and polite Satyajit from the Mumbai call centre was when I rang earlier to negotiate new discounts on our packages and extend my contract for a further 18 months. Thanks. (You'll gather that I managed to get a small further discount to what I'm currently paying). ... View more

Just spoke to a lovely lady called Leanne - very helpful if you can please pass on my thanks 👍   Previously I spoke with a guy called Callum who was awesome! It was a while back so hopefully he gets this message as I never got around to doing this at the time. ... View more

I would like to say a huge thank you to Rachael from the Hamilton Centre. She was so thoughtful, caring, helpful and understanding. She talked me through everything with the deal she was giving me and very sympathetic towards my recent bereavement. I would her to know that I thank her very much and that she is a huge asset to sky. ... View more

Had a broadband engineer come out today, was extremely knowledgeable and helpful. Even though he wasn't able to fix the issue he did absolutely everything he could to try and get it resolved. He even had to argue with another department within in Sky to provide the customer service expected. For some reason the department within sky weren't listening to what their own engineer was trying to explain to them because it involves a open reach engineer being called out. But he kept his calm and dealt with the unhelpful person on the phone extremely well who finally listened to what he was telling them. Now have the open reach engineer coming out on Wednesday. But just wanted to thank the Sky broadband engineer as he went above and beyond to make sure Sky were doing everything possible to sort out the issues and provide good customer service (unlike the guy he was on the phone to). The way he dealt with everything and answered all my questions he deserves a raise! It's very rare I compliment service provided but this fellow was doing his job perfectly and was fighting my side all the way as he understands what customer service is all about. So if this finds it way to him : thanks for doing your job and then some!    Engineer came out to me at around 2:15pm today (21st Aug 2021) (IP30)  ... View more

Spoke to a customer advisor called "David" today.  Just wanted to say a massive thank you too him.  He took his time and saved me money on my TV package and also signed my wife up to Sky mobile which we wanted to do.  He explained everything brilliantly and was in absolutely no rush.     TOP MARKS to this guy and he deserves recognition for his outstanding work today.  An absolute credit to the SKY customer services team.  Thank you David  ... View more

Thanks to Jay Nicoll (WiFi Engineer) who managed to get my WiFi running smoothly after several months of interference. Top service and couldn't recommend highly enough  ... View more

I would like to compliment Maggie C2MM66 for her excellent customer service this afternoon, I called about 2.30pm. She really did have the patience of a saint. After talking to someone else last night for over an hour and not having my issue resolved I didn't hold out much hope for today. Maggie totally turned what was becoming a hugely stressful situation into a really pleasant experience. It took a long time to resolve my issue and when I had to go out half way through the process she promised to call me back which she did. I can't praise her knowledge enough and most importantly her empathy for my situation. Please pass on my sincere thanks, she is the reason I will be staying with Sky.  She is a credit to the company .  ... View more

Spoke to gentleman in Sky Mobile called Russ to update phones this morning. What is usually a tedious and laborious task was made a joy by this man's wit and humour.  Despite the humour he was still extremely efficient and after the conversation  I now have the phones and service that I want and am happy with the service. Sky management please take note and give this man the praise he deserves. ... View more

I would like to say a big thank you to Craig Rolph. , the Engineer who came out to us in Thornton le Dale on August 14th. We were getting really frustrated with problems with our viewing card. Craig was friendly and knowledgeable and he went the extra mile to help. Many thanks ... View more

hey guys, just want to say thanks to SKY and more importantly TASHA on the new buisness customer service ID 4NM101 I am the 1st to move into a new build street, as you can guess, no postcode, no address etc. Tasha has been calling and texting me for the last 4 weeks to get this all sorted, she personally took responsibility and total ownership and didn't pass it to another team member,  it took a while but she did it! now have sky, and fibre booked in and set up.  I can't praise Tasha enough!   I hope someone in management can see this and pass on my gratitude. ... View more

hey guys, just want to say thanks to SKY and more importantly TASHA on the new buisness customer service ID 4NM101 I am the 1st to move into a new build street, as you can guess, no postcode, no address etc. Tasha has been calling and texting me for the last 4 weeks to get this all sorted, she personally took responsibility and total ownership and didn't pass it to another team member,  it took a while but she did it! now have sky, and fibre booked in and set up.  I can't praise Tasha enough!   I hope someone in management can see this and pass on my gratitude.   ... View more

I was coming to the end of my subscription and wanted to remove a few things I no longer need. I rang in July but because there was more than 1 month left I was advised to leave it for a couple of weeks or I'd be charged more to cancel the contract. I was given a reference number so I wouldn't have to go through all the details again. Fast forward to today and I get a guy in the phone who had no interest in taking the reference number instead going through all the details again....and comes up with a more expensive monthly deal. He says he wants to talk to somebody and asks me to hold...and then cuts me off.  I ring back and get hold of a different guy who again refuses to take the reference number and we spend another 5-10 minutes going through all the bits and bobs. Eventually he comes back with a price that's a little more expensive but by this point I just want to get it done.  10 minutes later I'm checking the MySky app and it appears to be another more expensive monthly amount but figure it'll sort itself out after a few days.   Then the phone rings and it's Louise from Sky (around 10:45 this morning) checking everything is alright as the earlier call was cut off. She offered to check over everything, she took the reference number without hesitation, read all the case details and explained far more than the other two previous guys combined.  but she wasn't finished, she explained why it was more expensive (to do with offer expiry dates) and done some magic and came back to me with an even cheaper offer! She just saved me £54 over the 18 months!   If Louise's manager is reading this, she deserves a pay rise as she has restored my faith in Sky. No disrespect to the first two guys but she runs rings around them when it comes to customer service.   Thank you very much Louise👍🏻     ... View more

I had a visit from a sky engineer yesterday to rectify a couple of issues with my sky q box since it was replaced about six weeks ago. After his initial inspection he said that it appeared I had been very unlucky and my recently replaced box appeared to have a fault. He installed another new box, changed the HDMI cable and remade connections on another cable, he was extremely professional and gave me complete confidence in what he was doing. Since then I am experiencing the best picture quality I have had for a considerable time, this engineer should receive some form of recognition for his service. Mr J. Floyd, Leighton Buzzard         ... View more

I would like to give the best review on one of your customer service guys name: Mike Sky ID: @ 1TMC01. Mike was so polite and extremely helpful! He has so much patience and I would like to say if I was his boss I would definitely give him a raise or a bonus. The politeness has won me over and I have spoken to many customer services in my life but have never found such a gentleman who loves his job! Excellent is too little to express the review I would give him 10 Stars!  It's a shame there is no reviews when we close the phone, even to be sent to us by email I really struggled to find a way to send this through. I'm most greatful and I hope he gets to see my message 🙂 Thank you again!    Lady Sophia  ... View more

Ive finally got my issue sorted that ive had for over 6 months by this lovely woman named tasha! Thank you life saver! ... View more

I need to say how wonderful the lady I spoke to was this evening. I had been having trouble paying my bill and rang up to pay as much as I could and the lovely lady said it could be written off as I hadn't had helped with this before. This  was a massive shock and so wonderful as I'm a carer and have worked all through the pandemic but now have the extra money and my sky was back on withinf minutes. I'm so thankful. You've made a worn out single mum very happy xx ... View more

I would like to thank Celine, a sky customer adviser who helped when our hard disk drive stopped working. She was extremely extremely helpful & patient as I'm a bit of a technophobe! It definitely pays to be a long term customer with Sky, as we will soon be ungraded to Sky Q with new box & dish, & Sky cinema & Netflix for a very small extra cost per month. We already have Netflix & Sky will arrange the transfer.  No costs for the engineer either. We are very happy customers thankyou for you help Celine. ... View more

I contacted sky yesterday as I'm moving to a new build and no other providers could provide me with broadband or an explanation as to why they were unable to. I spoke to Zak who was more than helpful and deserves all the praise! He took time and got to the bottom of the issue, advised me what to do next and helped me get the best tv deal to suit what I was initially enquiring about. Thanks to him I now have working broadband and a great selection of tv channels! (Defo deserves a pay rise!)  ... View more

I just wanted to say a big thank you to the gentleman I spoke to today. Dave was one of the best customer service assistants I have had the pleasure of speaking to. He wasn't pushy and got me exactly the package I was looking for whilst making the whole experience enjoyable.  Thank you.   ... View more

I would like to give a thank to Liam for giving excellent customer service. He was very patient, very understanding and very helpful. He knew about his Job very well. He knew about all of the information . Other member of staff should learn about excellent customer service from him.  ... View more