Good Afternoon
I just wanted to say a big thanks to one of your customer service staff called Brian Awoto, currently working from home but is from the Stockport branch. I have been a SKY customer for approx 30 years over 2 addresses and having spoken to Brian on Monday 12th October 2020 it is by far the best customer services I have received ever, not just SKY, he is a credit to your company and just wanted you to know what a fantastic employee you have, he not only sorted my problem with my new SKY Q but was such a lovely person, chatting to me while fixing the problem then when he asked why I hadn’t used my Sky VIP I explained wasn’t sure how to do it he went through everything with me, then sent me one of the gifts in the post. In a time where everyone is quick to complain I wanted to let you know what a great job he has done. Please pass on my thanks to Brian.
also just an observation that there are lots of signposts on how to complain but nothing much to praise your staff, I hope this gets back to his line manager.
Thanks
Tracey
