I've been a loyal customer to Sky for more than 20 years and finally I wanted to merge all my media services into one account but still keep my existing landline number.
I must have went through 5 members of staff and managers each suggesting their own option of how to keep the existing landline number, but to no avail. I was at the end of my tether and decided to switch to Virgin Media.
Upon calling Sky to terminate my contract, I was fortunately connected to a gentlemen called Aaron (AHY17) who persuaded me to give him one last chance to deal with the matter. After spending about 2 hrs and going through all the options we finally managed to succeed in retaining the landline number.
If only all staff is as knowledgeable as Aaron (AHY17) and as helpful, life will be a lot less stressful and there would be more loyal customers to Sky. Therefore a big thank you to Aaron (AHY17) and I appreciate all the time and effort you spent on this situation.
Best Regards
Mr Tsang
