I started a phone conversation with the intention of cancelling my Sky TV subscription, and indeed my Sky mobile, I was so angry about how difficult it was to find a solution to my issues - a faulty SkyTV box. I got caught up in a never-ending loop, only ever being told that "90% of customers find solutions...". You do not seem to want to help the 10% that can not find a solution therein.
By stating my intentio to cancel I found myself talking to your agent, Ikran. She was very good at trying to resolve my issue, and I really wanted to let her managers know how very good she is. However I hung up before I remembered to stay on the line to do the feedback thing, and I have not had a routine follow up, either by text or email to do so.
Accordingly I am using this route in the hope that my appreciation is registered, and her skill and charm is recognised appropriately.
kreg
Peter
