Forgive me if the following is long...
Last Friday, I was on the verge of moving home and so I sat down to make some calls about transferring various services.
Among them were Sky (obviously) and during the required call, a very friendly and helpful woman called Rosie (or Rosy) helped me reduce my overall bill from £161.99 to £117.00.
She/they also convinced me to sign a new contract for eighteen months.
She/they couldn't have done any better and is a credit to her/their employer, Sky.
I strongly suggest you don't take such employees for granted.
