Send Thanks to Sky

I rang sky today and spoke with Tommy from the customer care office in Northern Ireland. I must say I always have a good experience dealing with sky but today in particular Tommy exceeded all expectations! He really went above and beyond helping me and I greatly appreciated it.  ... View more

Hi there    engineer visit date Friday 28th October    please could someone send me a private message, the sky engineer who visited us deserves direct positive feedback for sorting our lingering issue  many thanks    the service was exemplary    regards   steve  ... View more

Engineer visted me around 3.30pm on 26/10/22 to address an issue with my connectivity, PR5 area. Unfortunately i didnt catch his name but id like to somehow provide the feedback that he might receive as the service from him was the best ive seen from a home visit by anyone. regards, Mr Ingham ... View more

Hi I would like to thank Colin the lovely engineer who came yesterday the 27th October  he was amazing so very helpful he fixed the problem in no time  thank you my feedback for Colin is 10. ... View more

I wanted to say a big thank you to Shelley from Broadband Cancellations Team  for all of her help, advice and assistance. She is a Credit to Sky and was very good at her job.   Thank  Shelley 😁 ... View more

I spoke to a sky advisor today, Ravi. He was extremely helpful and friendly. I would rate him 10/10! Thank you Ravi for providing excellent customer service. 🙂  ... View more

I'd like to thank the efficiency of the person on the phone responding to my accidental cutting of the sky cable , her organisation of an engineer for that morning and the Engineer who sorted the issue in foul weather. He was cheery and knowledgeable. excellent efficient service.   A I Roy ... View more

Recently had a Sky engineer to sort a problem; and subsequently recieved a text, asking me what I thought of the service. For some reason, when I tried to post my reply, it wouldn't send it. Shame, because the engineer was well up to his job. He discovered the fault straight away and re-cabled from dish to HD+box, even though it was wet outside and getting dark. Polite, helpful and with a need to keep his customers happy. It's service like this that keeps me tied to Sky. I just wish I could have replied to the Sky text, so they'd know how their engineers are doing. ... View more

I just wanted to say how grateful I was for speaking with Dawn in the cancellations team. Dawn was absolutely fantastic and is an asset to the team. Thanks Dawn!  ... View more

So today I had to call Sky to cancel my subscription due to financial difficulties. I got through to Frank. I have never received a better service from any representative of a company as what I received from Frank this evening. He was empathetic to our situation and made us aware that he did have options to reduce our bill, but also stated if we can't get a price we were happy with then he could deal with the cancellation. He went through options and during the chat he made us aware of the new Q box and even explained in detail what it would offer. His product knowledge was impeccable and he knew the answers to every question we had for him. He mentioned Netflix and we made him aware we were going to be cancelling our Netflix due to our situation, from there he told us about Netflix through Sky and all the costs and process. Needless to say we have signed up for 18month contract and halved our bill with Sky and also saved on netflix. I happened to mention a call I had with Virgin Media about my internet subscription and had the worst experience ever, he then checked for our internet to see if he could save us there, unfortunately nothing adequate, or I would have brought my internet subscription to Sky To say Frank exceeded all expectations would be an understatement. I hope this reaches Frank's management and Frank himself. Sky you have an agent that hits every area needed and also excels. Frank you sir are credit to your company and the role itself. I sincerely thank you for everything you have done for us. Scott South Wales ... View more

Hi there. Hope this gets to the right person, i phoned up last night as i couldnt get into my emails, i was bounced around different appartments until i got passed to Michelle -ID MMC88. I was in the wrong department but this woman made it her mission to help, she saw someone in need and she did everything in her power to help. Very polite and engaged well with me. She managed to fix the problem and was an angel, i wanted to send thanks her way and to wish her well. If you see this Michelle, thank you for helping me and my excuses for me not being able to get into my emails are now over lol. Thanks Sky and thank you Michelle MMC88 ... View more

I would like to say a MASSIVE thank you to the engineers who came out today to my area. Someone in the area has been cutting Sky cables to the internet which meant mine went down on Friday. They were super helpful and managed to sort a temporary fix for me which is great because I work from home most of the time and need to access the internet. Really appreciated their help.  ... View more

Hi Had an engineer visit on Saturday (15th) 12-2pm. Just wanted to pass on our thanks to Stu, who was excellent. I'd explained to him on the phone that our Broadband was now working, having been off for well over 48+ hours after the outage was allegedly fixed on Wednesday morning ,  so wasn't  sure if he still needed to come. He said he'd been checking our Broadband speeds and could see there had been issues, so still worth him coming just to check . We were really grateful for this as we had visions of it turning off again!  Stu noticed that our speeds weren't as good as they might be, installed a new micro filter and recommended a Booster for downstairs where the signal can fade out sometimes. Well wow, it's made a huge difference! Really improved and much faster. Very impressed by Stu, very helpful and really good at explaining things. He left us to deal with another call on our road (so clearly an issue) and also just to knock on another neighbour who had made an appointment and cancelled it, just to make sure all ok. Brilliant!! 😀😀 ... View more

Hi, Just had a really helpful call with Alan to change my sky package.  I wasn't able to leave feedback immediately but I wanted to say how helpful, friendly and knowledgeable he was.  Definitely 10/10.  I hope this can get added to his list of highly satisfied customers.  Thanks! ... View more

Just had a lovely experience chatting to one of your employees when I rang about a fault on our telephone line. I didn't catch his name but he's based in Bulgaria. He asked me to give feedback which I wanted to do as he was so lovely and helpful but I hung up thinking I'd get a text to do this. 10/10 for this lovely man and thanks for the holiday info on Bulgaria! Hope he sees this . ... View more

I would like to thank Terry on the Accessibility Team, for all his help with my account this morning.  He committed a lot of his time to getting me the best deal, given my current circumstances, and was careful to  explain all the terms and conditions to me.  He spoke clearly in plain simple language, was efficient and highly professional and was empathetic througout.  He also arranged an appointment for an engineer to call to review our Wifi.   With the fall-out of COVID, as human beings, we are often quick to criticise corporate companies, especially call centres.  I could not fault the service that I had from Terry today, and I hope that he recxeives the recognition that he deserves.  I feel that SKY have real listened to me today.  Thank you very much. ... View more

I spoke to a very helpful sky employee a few days ago who advised that we were  A SKY VIP DIAMOND CUSTOMER and talked me through a new package with a  Monthly saving and an extra item on a 18 month contract. His name was AFEEF I would like to grant him a 10 out of 10 For the help and kindness he showed me. I was expecting a message from sky Asking me to rate this phone call but did  not get one, so have sent this message. Hope AFEEF is advised of my comments.     ... View more

We had an amazing broadband technician that came round to help with our internet issues. He really did go above and beyond with his support and didn't leave until I'd managed to get all the kids devices set up on Wi-Fi, which had been an issue.   He stayed late and his wife even called to ask where he was! This chap restored my faith in Sky! My job is all about employer engagement and his customer service skills were outstanding.   His name is Dave Wilson from Yorkshire. A tall chap with tattoos on his arm.  ... View more

Hello, I would like to say a big thank you to Mohammed in customer services, after a call I just had with him. He is the best example of what someone in such a job should be like i.e. charming, helpful, professional and knowledgable.   Big thanks!   John ... View more

Hi there, I recently spoke to Ivan in the technical department I believe? I just wanted to leave my positive feedback. He was very friendly and extremely thorough throughout, troubleshooting and resolving the issue with our remote control and he has sent an engineer to fix our satellite. He was a pleasure to speak to, and I hope this message is passed on to his department. Kind regards, Dylan. ... View more

I'd like to say thanks to layla in the cancellations team, I was origanilly speaking to the broadband team about upgrading my Sky package but they seemed to be having difficulty match to online offers so said they were transferring the call to the Sky Glass team, turns out I was transferred to the cancellations team, however Layla gave me exceptional customer service and managed to get be a better deal than what I found online. She was extremly helpfull and went above and beyond, she is a real credit to Sky 😁  ... View more

After having waited 6 months for sky to even connect me after my original order, and many long phone calls (up to 1hour) and many issues where no one in the company had an answer for me or even knew what the problem was... other than incompetence-  it only took me 3 mins to cancel!   fantastic customer service WHEN LEAVING SKY... extremely TERRIBLE customer service when actually a paying customer!... thanks for the problems.   I'm now with another provider who set me up no problem and within the original timeframe. Also with 3x the speed for less money per month 🤷‍♀️👌 ... View more

Please pass on my thanks to your colleague Laura in the Home Move Team. She has gone above and beyond to ensure that technical problems with my Home Move have been rectified. I spoke to her on 26/09/2022. She kept me updated with Texts on 29/09/2022 & again on 03/10/2022. Thanks to her all problems appear to have been rectified and proceeding for the Home move  ... View more

Hello. Just had to ring Sky as I am finding it hard financially and my bill had rocketed. I spoke with a really helpful person called Finlay who sorted me out a deal which I can afford. I was so pleased with his courteous and professional service that when he asked me to complete a feedback  form I promised to give him top marks. Unfortunately no form appeared and I would hate him to think his efforts weren't appreciated. So, well done Finlay, I hope I have spelled your name correctly, and you receive your feedback. ... View more

Hey, just wanted to give a shout out to Robert who installed my Sky Q in my (less-than well equipped) flat. He was a miracle worker in getting my tv sorted when I thought hope was lost, and managed to sort everything on the second visit. The task involved scouring multiple floors and to find where my flat plugged into the communal system, but he managed to get the job done efficiently. A Sky Engineer Veteran if ever I saw one 😄 ... View more

Hi, I wanted to send a message to thank Zelda from customer services. Zelda went above any beyond to support me with an issue I had with my Sky mobile handset which started to malfunction. I had quite a frustrating experience with the repair team. I was then put through to Zelda who took complete ownership of my query and helped me find a resolution very quickly. So thank you so much for all you help!  ... View more

Today I spoke with Amit from the Sky help team who was extremely helpful and managed to advise me on the house move, whilst helping to get the best deal on Sky TV ad Sky Broadband.   Very impressed with his customer service.   Regards, Dominic ... View more

I like to say a big thank you to Tom who works in the Bristol Cribbs Causeway shop and served us at 12:30 pm to explain about the sky glass and sky packages. He really put us at ease and explained the products really well. He showed us the great displays of the 4K and 8K videos. So we would like to say a big thanks for doing a great job. From Darren and Vicky. ... View more

Thank so much Sam for sorting my bill and new contract been a terrible time for me lately . You showed empathy and compassion not many people care these days you are a credit to sky once again thank you  ... View more

I wanted to say thank you and pass on my feedback for Drew in customer retentions who I spoke to yesterday. The person I spoke to before wasn't helpful but when I spoke to Drew he carried out a full review of my services, made very useful suggestions based on my answers which I decided to take out and was an absolute pleasure to speak to. He has restored my faith in customer service and went above and beyond during the call even suggesting some great titles to watch which was fabulous. Customer service does dometimes lack In big firms nowadays but I was so pleased with the call with Drew from Sky yesterday I wanted to leave feedback. I have decided to stay with Sky for all my services again and that was down to great customer service from Drew. Please can you ensure this is passed on. Thank you.   ... View more

I would like to thank Anthony for helping me on Thursday. Anthony was so friendly & polite and really went above & beyond to fix my problem. He even organised a visit by Openreach to come and replace a cable. Anthony is a credit to your organisation and he was an absolute pleasure to deal with. ... View more

Hi I just wanted to pass on my feedback for Anthony the engineer who came out yesterday. Anthony was so helpful.  A gardening company cut my internet cable and although Anthony said it needs to be fixed by Openreach, he did a temporary fix to get me back online. Anthony then organised a visit from Openreach and he fitted a new connection box for my cable. Anthony was so lovely - very professional but so helpful & friendly. He's a credit to your organisation. ... View more

Sky was back again this week to sort out our pixeling problem. Solved it in no time.   Very polite and friendly. ... View more

I just wanted to say a huge thank you to your installation engineer James who was in the Sheffield 12 area today helping me following a house move.    He was beyond professional  - he was genuinely friendly and so helpful even going so far as to help me video him talking me through the next stage of set up needed once my internet is installed - he also helped me with a remote control issue.   He is an asset to Sky and in a week where I've been surrounded by chaos he was an oasis of calm!!!!  Thank you   ... View more

I would like to send feedback regarding the engineer who fixed our broadband issues. However I don't think this is the right place for it because I'm not entirely sure it will get to him or count towards any positive feedback he might get. I thought we would get a survey but nothing as of yet. Any help with this would be good. Thanks.  ... View more

Hi. After a less than enjoyable two years with BT for TV, broadband and phone, we decided to take up an account with Sky (we'd had one before, but switched to BT because we mistakenly thought it would save us money and so on).   Our first contact was with a person in Sales - sorry I can't recall the name - who very patiently walked us through the process of picking out a suitable package for us. He asked lost of questions, and did a truly impressive job of tailoring a package that would be a good fit for us. His explanations were at all times clear and concise, and he answered our numerous questions in a most professional manner. By the end of the call we were 100% satisfied that we were getting exactly what we wanted to have. The advisor was never pushy, we never felt that we were under any pressure to have this kit or that package - it was all handled very pleasantly.   The subsequent stages all went really well.. The engineer turned up promptly, and carried out his task quickly and efficiently. His manner was excellent throughout, and his patience with my stupid questions was considerable! When theinstallation was complete, he cleaned up after himself and then spent time talking us through the operation of our new Sky Q box, with full and clear explanations of all aspects.   Next up (and about a week or so later), was the activation of our broadband and mobile packages. At every stage, the process was smooth and professional, no hiccups whatsoever. I had occasion to make a couple of calls to your technical line, but these were to get assistance with something I wasn't sure about, not to rectify an issue. The people I spoke to were, once again, very professional in their conduct of the calls, and their general telephone manner was first class.   As of this morning, all aspects of our combined package are up and running, and we are delighted with it all. We really have been impressed, at every turn, by the can-do approach of your colleagues, and by their friendliness, helpful demeanour and general professionalism. Absolutely first class, all the way.   Thank you all   Alan & Jeannie     ... View more

Just wanted to pass on my thanks to Sophie in your CS team, been having a spotty conection on broadband and thought of leaving and she was able to re-assure and re-claim me as a customer! Great service! ... View more

I would just like to say Thank You for a very clear email outlining that my contract would be ending in 6 weeks and what to do how much it would cost if I did nothing etc within the first paragraph so much better than some companies Many Thanks Sky ... View more

Just wanted to thank Stewart for his patience and kindness when dealing with our various problems.  He did ask for us to give him a rating (which would definitely be a 10+) but as I was unable to find out how I'm sending this instead.  He is Scottish by the way.  Very many thanks. ... View more

I wanna thank our engineer today Tommy for the brilliant install he wasn't long fitting the dish and sorting out both boxes very friendly and polite and for sure a professional  ... View more

I would like to take this opportunity to say a big thank you to Mahek for her extraordinary customer care and customer service skills.  I thank you Mahek for your empathy and your enthusiasm & pride for the hard work you do as a Customer Service Agent. Thanks to Mahek, as a platinum customer, we are staying with SKY.  Completely blown away by the tailored, individual service shown.. ... View more

Wendy in the Sales team put right an error that I had made by pressing a purchase button in the Sky store twice. I was concerned that I would be charged - one button was 0, for a VIP freebie I had earned, DVD Frieda; another button was for £9. Wendy went over and above to check my account each day, making sure that I had NOT been charged. I have not had this level of service from anywhere for many years, and I am 82! I find that this is the only way to thank Wendy and I sincerely hope she receives this message. Regards, Stitgib ... View more

Hi. I was just writing to say about my customer service experience last night. To be honest it was delightful from start to finish. Not only was she brilliant but my God i've never heard a voice as amazing. Could've listened for hour's lol. If you thought the m&s voiceover was good then just imagine better and you'd still be off by a distance!! I did tell her she should be making a fortune voicing audiobooks etc but i think Sky really should use the treasure they have on their hands and give her lot's of voiceover job's. I was that much in awe i quickly forgot her name but i really do hope the power's that be see this and find her as you'll lose out once she realises the potential she has. She was really lovely also and very helpful doing all she could to lower my bill and getting a new phone. Make her a star Sky!!   Michael ... View more

Just spoke with an advisor about moving home and getting set up at my new property. She honestly couldn't have been more helpful and cheery, a real breath of fresh air it was lovely to speak to her.   i didn't recieve the usual survey to rate my experience but this person deserve recognition as she has made my day!  ... View more

I can't say thank you enough to Derek in the Tech Support Department. We were without internet for 2 weeks, openreach were continiously missing appointments, and unfortunatly every time I contacted Sky I was just given another appointment that just never went ahead. We were not getting any further for 2 weeks until I spoke to Derek, he completely understood the issue and said he would personally keep hold of the case and make sure the appointment went ahead - this was on the Friday, we made another appointment for the Monday and they actually turned up this time! Very thankful that Derek sorted this issue out for us after getting no where for 2 weeks.  Not only did he sort the appointment out but he was very helpful explaining the compensation and even let me know that my contract was due to increase next month and sent me a reminder text to call up for a better deal!  ... View more

A huge thank you to Sandra (Stockport office?) who was absolutely amazing on the phone this morning. She was efficient, delightful and knowledgeable. It's not often you get a really pleasant interaction with Sky CS - so thanks Sandra for being such a super star.  ... View more

Thank you to Tom from the Cardiff branch. He had such a lovely manner and was so helpful with my query this morning - his customer service was exceptional. Thank you!! ... View more

I have been a sky customer for 18 years. I rang today to renew my package and also to downgrade it and I spoke to Kevin. Kevin told me I had to continue with my current package and then ring a different number to downgrade. I tried ronsay indisnt want to continue with current package but was told it was the only way it could be done.  I then rang the number he advised me to and an absolute angel came on the phone, also known as @Anonymous .     Raj bless him not only undid the package that Kevin had set up for me he also managed to do me a deal to get it cheaper. He was very calm, understanding and an absolute gem of a bloke. Someone buy this man a pint!!!! Thanks Raj xxxxx ... View more

I would like to thank James who helped me with a Sky Spors package. He was pleasant and helpful. Graham ... View more

I have had a really difficult time with SKY since the beginning of July 2022. They have sent a number of engineers out, only to continue to keep sending them out and taking no responsibility for their part of the fault (internet cutting out up to 15 times a day). I asked for a SKY router as this was the only thing left to try and I was at my wits end (not to mention the engineers!)   The person that I first spoke to in the complaints department was not helpful, the cancellation man I then spoke to was a little better, but then passed it on to tech, who again was not helpful. I was then sent back to cancellations, with a lady called Samina. Samina was not given any information of the hour long call I had already had, and had not been updated- despite being told by the tech man that I was being put on hold so he could update the colleague before transfering the call.    Samina (1DSR11) was AMAZING.    She stayed on the call without passing me over to anyone else, she read all the notes, and after others refused to do anything (except for blaiming Open Reach and asking to send out another engineer, despite one coming out the day before and ALSO stating it was the router) she had sent me out a router, provided compensation and removed my termination of contract fee. Then at the end of this easy and simple conversation, she wished me luck for my wedding (which is next week) and let me know the router would be there in 3-5 days, and asked we give it a try and see if it fixes it, as it appears to be the router- something that all other sky persons refused to acknowledge.    SKY- you are incredibly lucky to have Samina. I genuinely mean that. I wanted to be heard, and my frustration acknowledged. She did that.   thank you Samina (1DSR11) ... View more

We rang early in the morning to avoid the queues.  Got through to the lovely Crstabel in Tech Support, we rang the wrong number but she was very helpful and put us through to Tejas as we wanted to bring our Sky bill down as our 18mth contract was due to expire.  He was amazing and got us to a price we were Very happy with and as we are Diamond customers we saved even more!  Can't thank them both enough for their quick and helpful service in a already Very Hot Saturday Morning in Aug 2022! 10/10 for them both!! Talk to you again in 18mths 🥰 ... View more

I just wanted to say a HUGE thank you to Charlotte our enineer today, she was so fantastic, I really can`t complimenther enough, so helpful and went above and beyond. She really is a testiment to fantastic customer service at Sky!     ... View more

I joined the Sky family yesterday, and I have to say while your website is useful, I was unsure about my building and the access that was available. So rather than the website I phoned your sales team, not only did Kameryn walk me through it all, from helping me find what would work best for me, but she out did herself! What a sales personality! She was incredibly kind and patient with me. I cannot thank her enough for making something I was stressing over online, making sure I wasn't giving misinformation, into a conversation with a friend! Thank you Kameryn and thank you Sky! ... View more

Absolute massive shout-out goes to my engineer who's been sort of a dedicated enginner to me since I started with sky.   been having issues with GigaFast and nobody at sky was listening to me.   he came round and saw the issue himself and 2 days later Openreach were booked as they found a fault outside.  Amazing service from him. You know who you are ❤️ ... View more

I did not catch the name of the engineer who came out to my property yesterday for a box issue but he truly is a credit to your organisation.   He was very knowledgeable, explained what had happened and resolved the issue very quickly. He had some interesting tales to tell as we were both F1 fans. He made the visit so much more enjoyable. I wish all service personnel across various trades were like him!   I do hope you can find my details via my account as I do think he should be told of the positive feedback. Working in complaints and customer service myself, I know that it is rare people pass on compliments.  ... View more

Problems installing FFTP so it was cancelled by the Openreach Engineer and Craig at Sky.   then received an email saying this was going to cost £211 as i was cancelling FTTC super fast braodband.  Not happy. Cameron sorted this out very quickly and sent a text confirming this was a glitch.  He then also sorted out the sound drop weve experienced for some time.  Extrememly helpful, knowlegable and patient. Excellent customer service Thank you ... View more

I would very much like to commendsay  thanks to a Sky employee. Her name is Stephanie and she was not only extremely helpful, but very patient and understanding. Many thanks.  Hilda Bostock  ... View more

Hello,    I chatted with Paul Maverick in I think the IT department. He was very helpful and answered all my questions concerning my Sky Q. I believe he had my interest at heart and did everything he did to help.    30/07/22 @12:50pm ... View more