Send Thanks to Sky

Big thank you to Haley in Scotland you helped me with technical fault with my sky Q remote and mini box . Very understanding and took her time to help you did your job well thank you to again  ... View more

Hello... id like to leave a review for Matt who came out to install my Q box after 3 failed attempts with other engineers. Matt told me exactly what he proposed to do and a timescale. I can't fault him he was absolutely fantastic and so I would really love this feedback to get back to him and his manager!  Thanks again Matt you made what other engineers deemed as impossible, into possible! 10/10 customer service.  Regards, sarah  ... View more

Hi I would like to say a great big Thankyou to Steve the sky engineer who came to me today and sorted out the issues with my sky Q since installation, very knowledgeable, and good skills , much appreciated, I hope he gets the recognition he deserves  thankyou tony kilby ... View more

I have just had my new sky q box installed,  just wanted to leave a thankyou to Mike you did a great job and was friendly and helpful.  Thankyou,  chloe. ... View more

I would like to send my thanks to Emma who went above and beyond to help me with a query this morning.   The whole process went so smoothly and Emma was able to balance being professional and friendly that it was a joy to speak to her. She is a credit to your team.   If there is a way for her to be recognised it would be greatly appreciated. ... View more

The sky tv advisor was quick efficient and so helpful. Checked why I was unable to buy online, checked coverage and had installation booked within a matter of minutes. Amazing service. Quick than going through an online process I think!  The sky tv engineer was amazing, got everything up and running as first time sky users. Quick, got the job done.  As for the engineer who installed the broadband, I was left disappointed, put wires in our bins, the wrong bins! Emptied his van of his rubbish into a bag and badly 'hid' the bag under a piece of cardboard outside our back door, not even in the bin, and without asking if he could use our house as a dumping ground. Now we've to pay to dump his rubbish. In addition, he should have installed where I was asking him to install but he told me the box and wiring had to be direct to the outside of the house, I have since spoken with an electrician who told be that was him taking the simplest route, he should have done as I requested. Disappointing! ... View more

Hello, I would like to express my gratitude  for the renewed contract with Sky. As a  vip  and Diamond member for 23 years the way I have been treated by Sky demonstrates why I have stayed with Sky for so long. The service provided is second to none and I am grateful for the help given by the operatives I spoke to. Many thanks for the courtesy and help given . Best wishes to all at Sky R. Phelan. ... View more

I wanted to send a massive thank you to our engineer Neil who fitted our sky q box. He was very polite and patient and took the time to explain everything.  He was also very clean and tidy. We did not receive the survey but was so impressed with him wanted to give feed back. Many thanks. ... View more

Thanks to the engineer that came to fix my box in Oxfordshire today (20/07), he was so helpful and replaced my boxes and gave me some great info that I never knew about signal! My neighbour had bushes covering my dish and I had no signal, by pure luck my neighbour had a gardener there today and my Sky box worked just as the engineer arrived as the bushes were chopped down! Who knew! Some neighbours might not be so accommodating! ... View more

I have been a Sky customer on and off for about 20 years (a long time anyway) and only move to another supplier when Sky will not play ball and offer a deal when asked to. My latest 18 month contract is coming to an end and I am DELIGHTED by the cheerfulness and positive help given to me by two customer service agents. The first one was Yvonne, from the Newcastle area I seem to recall, and the second lady was Georgia, who is in Luke's team. Georgia sorted me out so I did not have to change suppliers and I recommend that Sky double her salary and halve her working hours please, for saving me as a customer ! She doesn't know this but when I change various other family members change in support of my decision. Maybe considered petty but to me customer retention is a key to growth for any company. Thank you ladies (Georgia and Yvonne) for your kindness and patience. I know I can be a grumpy old something but you are highly praiseworthy and I hope your bosses will recognise this! Phil Cooper in sunny Devon ... View more

I would like to say thank you to the BEST sky engineer I've ever had! This man is a asset to sky!   He fixed my problem all the time showing me and explaining what his finding where.   I'm really sorry I'm terrible with names but I Hope somehow this feedback finds him. Again credit to sky ,   Thanks again from aamatt hastings  ... View more

I would like to say 'Thank you' to Austin at the SKY  call centre in Glasgow.  He was the third person I had dealt with but the one who took the time to read the notes in my file and took it upon himself to resolve my issue rather than passing me on to someone else. Thank you Austin       ... View more

Thanks to Alan., who helped me very efficiently yesterday when the internet was down.  ... View more

Hi,   Spoke with Majid today from the sales team. He was lovely to speak to and I felt like he went above and beyond to get me a good deal. Convinced me to move over from Virgin not only because of the price and value for money but also the great customer service I received.    Just wanted to say a thanks and hope this gets back to him/his team.    Chelsea ... View more

I called the Sky customer service  yesterday @Federica-C wrote: Hi There!   We've noticed an amazing increase in the number of customers who share their customer service experience with us.   We're opening this thread to merge all your kind messages together, and provide you with a central place to share your great support experiences.   How To Send Thanks To Sky?   Simply reply to this thread and we'll pass on your feedback to the right department/person.   Thank you! I called the Sky Customer service at 1705 on 1/7/22. My enquiry was about my  Sports package  , having already renewed  my subscription for another 18mths .  The employee was a lady from Mumbai  who had  great confidence.  In helping me   With the  enquiry .  The lady   also explained the SKY GLASS   Product  in good detail. ( my tv at present is a 50inch   and you boy 2 yrs old ) but she was able to send me a link   to view at my nearest sky shop in my area .  The lady was able to suggest the broadband  ( to add to my package ) but as my landlord  already has it installed   ( I may be able to get it changed to my name .  The lady showed immense professionalism and was courteous / well mannered  helpful  understanding off me ( the customer ) and was able to answer  any questions / queries I had . I was out on hold for a while but the lady checked in a couple off  times as not to prolong the silence.  Petsonally The lady has the  qualities  / attributes off being a team leader . I've spoken to a few off her colleagues  last week ( during my SKY TV renewal contact negotiations & Sky Mobile  purchase) as good as they where   but this lady is streets  ahead in terms off negotiations. .  ( A lot off call centres in different fields could learn from her )  In due course I will speak to my landlord about the broadband change offf ownership .  Thanking the lady for her amazing  efforts!!   mark , London                                  ... View more

I want to pass first rate feedback about one of your call centre staff in Bulgaria. Her name is Plamen and she is a fantastic ambassador for Sky. She was able to resolve my issues that were due to incompetent call centre staff in India. I was originally asked to pay £10 which I refused and the chap in India dealt with the issue terribly, he didn't call back when he was supposed to and closed the complaint down, without my knowledge. By contrast Plamen was very pleasant, knowledgeable and able to resolve the shortcomings. I hope she is rewarded for such excellent service. Sky needs to retain and employ more staff like Plamen. 10/10. ... View more

I would like to send my thanks to Zena who helped me update my package.on Tuesday the 21st June . She explained everything that I needed to know .answered all my questions in a professional way .I thought I would have received a feedback text .so I am sending this instead . She deserves my thanks for her patience. at the end of our call she then recapped on what would happen next. It is great to get this excellent service.   ... View more

A big thank you to Steph who took our call on Saturday after our Borland and had been accidentally and entirely disconnected. She promised to call us back on Monday morning shortly after 11am and called us even before that. We much appreciated her kindness. We are still disconnected but hope this is now a matter of a few days... ... View more

Spoke to Amanda today and she helped me get my account bak on track she done her best waive charges etc. all sorted and had make a payment on 6th July!  then had a call from sky to say they could actually help me more and waived all fees as apparently Amanda coulda done that but she didn't, I wish I remembered persons name who actually sorted my account for me and connected me again as was so so helpful to me and also listened as well, I wish I new their name to be able say thank u, as they deserve the thanks x ... View more

Hi Would like to a big thank you to Liz who helped me updating my sky package yesterday.  My package was up for renewal. She went through everything I had to ensure I was getting what I needed and has now updated me to sky q  so I am able to get netflix etc. Great work Liz, really impressed. I will now have more choice and better price. ... View more

Hi    I would like to thank the advisor who dealt with my call today he will know what this means #houseburndown and I give him 10plus!   regards  Lisa ... View more

  Today (21 Jun 22)  I contacted Sky to take up their offer of a TV&Broadband upgrade.  I came away with a reduction in my monthly bill and an upgrade to my Sky package so when I got a sms/message asking for some feedback I happily responded.   Responded to first question (based on how the advisor handled your query,  would you recommend Sky: 0= Not at all to 10= Definitely) by typing in 10   Wrote the text below in a text editor with intention of cutting and pasting it as the response to the second question (can you please tell us in your own words, why have you been given those scores ?)    <Found the responses to my request to upgrade to Sky Q which I received from Sky to be professional, informative and clear. I was delighted with the cost saving offers (Sky Q and Sky Glass - both with superspeed broadband) and eventually opted for Sky Q. All-In-all a very satisfying experience - well done SKY/Ajaz/Sanjay for looking after their long term customers !>   Problem is I accidentally sent the suggested, automatically generated response 'I don't know ' which completed the survey.  Walking and texting at the same time - dangerous !!!   Thing is I really would like my intended response to be taken on board and the positive praise noted but I cannot find a way of making sure the right person/ people  get to see it.   Any solutions/suggestions would be gratefully received    Thanks  K   ... View more

We  want to recognise the excellent service received today from Parah. Excuse spelling. Helpful, easy to communicate.   ... View more

Hello,   I would just like to say thank you and give excellent feedback to the sky engineers that visited today to install my sky q box. They were fantastic! Very polite, respectful and knowledgable. Credit to your company.  Great all round experience.  ... View more

I wanted to send thanks to the engineer who set up my Sky Q in Lyndhurst. He was the nicest, most helpful and patient guy. He was very knowledgable about all things Sky and most of all he was really cool with having to work around all the plants in the garden - it's a tricky set up at the house with lots of foliage and a small area to work in. Thanks again. 5 star service.  ... View more

I'd like to thank Shyamal for how helpful she was on the phone earlier. It was a lengthy call but Shyamal remained patient and provided me with the required information. I will rate the call a 10/10.  ... View more

Hi, I rang regarding technical difficulties with my mobile and I spoke to Glynis who was absolutely lovely and so helpful.  Not only did she assist with the problem I rang about initially but she also helped me get offers I didn't know I had and was able to bring down my bill which at the moment is a great help.  I wanted to say thank you very much ... you're an asset to their team.   ... View more

I wanted to shout out to the installer who visited me in for my home move in Bristol last Friday (10th June). She will incredibly friendly, really thorough, and took real care to make sure the installation was done as neatly as possible (minimising visible cables, etc).   It's a shame that no post-visit email goes out (that i have received, anyway). Whilst the srrvice was good enough for me to hunt down this forum, many people, who would otherwise be giving positive feedback about engineers, wont do so. ... View more

Hello  I want to thank to the lady I spoke and her manager on 16/6/2022 around 6 pm for cancellation of my broadband and the refunds Unfourtunately it got disconnected before I could do the survey. Thanks and good luck Moumita   Moderator note: removed customers personal details ... View more

Thank you very much to Faziah, who patiently answered my questions about data use, data roaming, etc, and also told me about the Piggy Bank Data that I didn't know about.  She showed me that I have so much spare data saved that I don't need to upgrade my contract yet -  very welcome news! ... View more

Hi, I spoke with a wonderful advisor today, I think is name was Jordan?  I contacted regarding my Sky Talk & Broadband contract renewal as I thought I'd made a mistake online with my order. The advisor was so calm, explained everything I needed to know clearly and also helped me with my TV package too.   I'm ever so grateful to him for all the help and advice he gave me today. He is an absolute credit to your Team! Thank you !!! ... View more

Dear Sky,    I have been extremely impressed with one of your sales team today. One of the best in the business. Ronnie was accommodating, made sure everything was taken care & went above and beyond. He is a huge asset to the Sky brand. I never usually write reviews but after trying to get help from 3/4 other members of your sales team with no luck, I then was put through to Ronnie who managed to deal with my purpose of calling & more.  To any Sky customers who read this, not sure if you can but I would advise asking for Ronnie as you will be amazed what he can do for you on your Sky Package & other deals such as Sky Mobile etc.  Superb & I really hope he sees this.  Regards   Ryan  ... View more

Hi, we were visited today by an engineer (I think his name may have been Gary) to install Sky in our new home. Please pass on a huge thank you to him. He was absolutely brilliant and really went out his way to do the installation with minimal cables etc showing. Thank you. ... View more

Minish based in India has been the professional kind sky adviser I have never had the chance to deal with. In all my VIP years with sky there has been no one like this wonderful gentleman who has sorted out my sky issues and has actually been nice to be as a human. Being. It's because of him I am staying with sky. He needs to be promoted to a higher position if you  want people to stay with sky. We want a ott try ices soo slow kind adviser at the end of the phone like Minish based in India's. Thank you Minish you are a star ! ... View more

Hi Sky, I had a sky engineer attend my property today. I just want to say a big thank you for the customer service received. The sky engineer called me 15 minutes prior to his arrival and attended on time shortly after the phone call. The engineer was very polite and give me clear understanding of why I was receiving the issues I had. The engineer set up his equipment and rectified the fault in a timely fashion. He kept his work area clear and also plugged the hole he had to drill for his safety equipment. He also checked with me I was happy for him to drill into the brick work as this was on a freshly built wall on my house extension. Following his visit he also give me clear understanding of how sky multi room works and how it is charged. I had previously heard back from accepting multi room as I though I was charged £10P/M for each multi room taken out. Following this discussion I will now be taking out multi room. I am currently a Operations Manager for a Waste Water Engineer Company and would be proud to have this engineer working for my company. I didn’t catch the engineers name but could you please pass on the above feedback to his line manager. From my position at my company I know good feedback boosts moral and gives engineers that extra boost to go that extra mile. Could you please confirm this feedback will reach the engineer.   ... View more

I'd like to say thank you to Leah in Cardiff who helped me with my billing/package. She was so helpful and friendly and is a credit to Sky. Please pass my feedback on to her manager, she deserves a pat on the back for such great customer service. Thank you Leah 🙏🏻 ... View more

Hi there, I would like to thank one of your advisers called soni who I spoke to on 31st may 2022 about my account query. I just have to say she was so lovely and the sweetest person. She listened to me and understood my problems and she is one of the reasons why I have been a sky customer since 2011. My name is Tammy and I hope she gets this message as I wanted to leave feedback for her after my call. She is an asset to sky and I loved talking with her.  ... View more

Hi Sky,    I would like to extend my thanks to Paul from the home moving team for his excellent customer service. I called on 30th May 2022 at 18:03. Paul did a sensation job of assisting us with our move and explained my questions very well. We a thrilled to be served by someone who cares about their customers and was very friendly, positive and professional. Thank you Paul.   Cheers, Brad ... View more

I phoned to negotiate my Sky contract today.  I was put through to SHYAMAL who I think was in the Values Team.  She was very helpful, polite, and kind.  She explained things clearly and efficiently.  She found the best deal to suit my personal requirements.  Please pass on my thanks to her.  I would rate her 10/10.  Unfortunately, I did not receive a feedback form at the end of the call so was unable to complete that for her.  Thank you, Kathryn ... View more

I had an excellent friendly and helpful telephone call with a gentleman in customer service on 27/05/2022.  I expected to receive a customer feedback email, but none was received.  I would give him 10/10, but I don't know his name.  Hopefully, you can feed this back to him and thank him through my account details. ... View more

Can only say Beverly Ross deserves a medal for her patience and understanding.  I would have given up on me but she didn't and never made me feel dumb or useless ... View more

Thank you to Beverly Ross for her patience and understanding. Solved a problem nobody else would/could. Superstar ... View more

Ok I would like to thank the lady at sky who was very helpful today wednesday 18th May.i cannot remember her name ,but I hope she see this...I phoned to enquire about my broadband and line rental as I had already cancelled my tv package..to see what best offer I could get in price as my contact ends next month for my broadband and line rental...this wonderful lady went above and beyond to help me as I said I may have to cancel everything with sky...she said to me hang on and just give me a few moments to see what deal there is...when she came back she told me of the package that I could have for 18 months and price with a few bits added to my tv if I have it back on...I was very surprised and happy with what she had got for me..and I signed up again for 18 months...I have not really had much faith with a fewsky workers..sorry to say..but this lady was amazing..we even ended up joking around and talking about holidays etc...just wish I could remember her name...she was more like a friend than an agent..she was very helpful and sky should be proud to have this lady working for them...to the lady in question..I hope you read this and thank you again..xxfrom...Linda jones ... View more

Hi, I just wanted to leave some feedback for Lloyd. He came to the house a few weeks ago and rerouted all the cables for us so that we could watch sky where we wanted to. We'd moved rooms around and needed all the TV and boxes moved too. He was fab and really helpful. Thanks Lloyd!! ... View more

I have just got off the phone to a member of your customer service team and I had to explain a change of circumstances.. and the man who was helping me was called Harry .. he really went above and beyond to help me and he made me quite emotional with how lovely he was .. I know it seems silly but people like him can make someone's day by being so kind and helpful .. having someone on the end of the phone that is so helpful makes such a difference thank you Harry ⭐️⭐️⭐️⭐️⭐️⭐️ ... View more

A lovely Geordie guy called Tony helped me yesterday to choose a new phone and find me the best deal. Also upgraded my sons phone too. He was so lovely and friendly and gave me all the info needed to choose which phone to get. He even called me back so I could hang up to go and get my daughter from school.   all round top fella! And thanks to him I'm sat with my new phone! Thanks Tony!!  ... View more

I had a brilliant call with Sean yesterday when I wanted to amend my package. He was friendly and very professional and made the whole process very easy. I thought I was going to be able to give feedback at the end of the call but the call was terminated. It is a 10 from me though. He was brilliant. Thank you Sean. From #Belfast.  ... View more

At the end of last week I needed to get a new mobile so phoned Sky. I then needed to speak about my broadband contract and account. Unfortunately I cannot remember tha names of the people to whom I spoke but do want to commend them for the way they worked with me, the time they took to sort out the issues and find the best deals they could. They were friendly and helpful and went beyond the formal need to deal with a customers needs.  ... View more

Hi there, I would like to pass on my thanks to Elaine McGarrity in the retentions team, my account was cancelled (rather than temporarily extended) via the online chat. Although Elaine was unable to offer me a good enough deal to retain my custom (after 14 years being a sky customer) she was extremely friendly, super helpful and professional. Thanks ... View more

I'd like to just leave a review regarding my installation today. Aaron the engineer was absolutely fantastic, what a lovely guy. Even sorted out multiform for me! If you could pass on how amazing he was to the right department that would be great. ... View more

I would like to say Thank you to Christopher today as he helped us with our work. He was a very polite and kind person who always asked us questions and stayed interactive with us throughout the whole call. He asked us for our permission to do everything even if it is just to hold the call rather than being impatient. He has all the good qualities a call receiver should have. He deserves to be treated the way he treated us, with him he were able to do our work quickly and get the offer we wanted. In my opinion he is the best person to do this job. I wish him a good luck.. Please send my message to Christopher as he deserves to know this.  Rating:10/10 ... View more

THANKYOU and a 10 out of 10 rating to the employee Becky from the Bolton Branch who was working at the preston location on 30/042/22. She was mega patient and helpful and explaining everything to me. Honestly couldnt have upgraded to anew phone without her. Sorry i couldnt find the official place to leave positive customer feedback. I really hope this gets back to her managers! ... View more

When my Sky TV failed Christine was most helpful and very patient in helping me to resolve the problem., a credit to SKY Unfortunately, it turned out be a failed SKY Q. mini box. Most unfortunate because this is my prime TV. I was shocked that it will be 10 days before an engineer can call. I asked for a rebate for loss of service for such a long time. Chris said that she was only authorised to give me £5, which is totally unacceptable given that I am paying circa £70/month. If this post does not result in a more realistic offer I will escalate the issue. A Levene  ... View more

I would like to thank Claire the engineer who visited my 87 year old Mum today in Newtongrande Midlothian . She went above and beyond . Mum lost my Stepdad just a few weeks ago and part of changing account to mums name meant new Sky box being fitted . Claire did this and wrote down what all the buttons meant to make it easier for Mum to navigate . Then when Mum mentioned my Stepdads PC cables were unplugged so she couldn't use it Claire got it up and running for her 😁 I hope someone can track Claire down as we can't thank her enough for being so understanding and helpful . ... View more

Hi, Yesterday I spoke with a member of your team, Stacey. I was going to leave a review but accidentally ended the call after we finished talking. So I am writing this to say thank you to Stacey.  I was extremely impressed with her professionalism and friendly approach. She explained everything very clearly and listened to my concerns. She was able to find me a great deal. Thank you Stacey.  ... View more

I've just spoken to a lovely Scottish gentleman called Ian in the home movers team.  His excellent customer service hasn't gone unnoticed, hence why I am leaving this compliment here. Ian was generally interested in my home move and didn't just say things because he had to. How refreshing to have a positive experience over the phone. Thank you Ian.  ... View more

We have been trying to clear up a problem with Sky Cinema being added to our package without permission.  Our first telephone call was made to Sky at end of March.  Our request was noted and we were advised to ring back On 12th April to check this had been sorted.   after a lengthy wait the phone was answered by one of the call handlers.  We explained (again) what we needed help with even though the notes were there on the system for call handler to read.  Unfortunately this call handler did not know how to sort out getting items removed from our package.  We asked her to transfer us to someone who could help.  After another lengthy wait the phone was answered by Amanda.  Amanda had read the notes and after speaking to her manager immediately sorted out our package reducing our bill to a more manageable amount.  Amanda was helpful and knowledgeable and we wanted to pass on our thanks to her.  Paul and Roberta Garrison ... View more

I wanted to leave feedback for the customer service lady who got me a brilliant discounted deal on renewing my TV and Broadband package today.The line went dead at the end of the call and cut off so was unable to give her 10 out of 10.Well deserved score.Outstanding service. ... View more