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Discussion topic: No Internet

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This message was authored by EmmaG1990 This message was authored by: EmmaG1990

No Internet

Since i woke up at 7am this morning i haven't had any Internet I've reset my hub multiple times and dine several broadband tests. It says there's an outsge in my area but when i click on the service status it says there is no issues. This is ridiculous my internet better be fixed soon otherwise I'll be switching providers


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This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: No Internet

Posted by a Superuser, not a Sky employee. Find out more

@EmmaG1990 
See this link re auto compensation for when there is a total loss of Sky Broadband or Sky Talk. https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full working days from when you first report the fault to Sky, you will become eligible for it (once it’s fixed).
*Note: you are not reporting the fault to Sky by posting on here*


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: No Internet

Posted by a Superuser, not a Sky employee. Find out more

@EmmaG1990 
Sky may also update their Twitter page with relevant information:

https://mobile.twitter.com/skyhelpteam?lang=en


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: No Internet

Posted by a Superuser, not a Sky employee. Find out more

@EmmaG1990 

 

If its a network outage it will be dealt with by openreach and would be affecting other isp's as well

 

If you haven't contacted sky to report it ring 150 from your landline or
zero three three three seven five nine one zero one eight from any other phone

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
EmmaG1990
Topic Author
This message was authored by EmmaG1990 This message was authored by: EmmaG1990

Re: No Internet

Thank you but been checking the twitter page all day not once have they mentioned an outage in my area

This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: No Internet

Posted by a Superuser, not a Sky employee. Find out more

@EmmaG1990 
See this link re auto compensation for when there is a total loss of Sky Broadband or Sky Talk. https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full working days from when you first report the fault to Sky, you will become eligible for it (once it’s fixed).
*Note: you are not reporting the fault to Sky by posting on here*


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: No Internet

Posted by a Superuser, not a Sky employee. Find out more

@EmmaG1990 

 

What is the first half of your postcode?

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
This message was authored by Baz. This message was authored by: Baz.

Re: No Internet

Posted by a Superuser, not a Sky employee. Find out more

There is a major Outage in the LA13, LA14 area which is affecting my Broadband not sure if this is your area as well @EmmaG1990 



My Set up
Sky Q 2tb 32B0
Samsung QE55QN85A
Sky Q Mini x 3 via wifi using Grain Connect FTP
Samsung S23 Ultra
Samsung HW-Q800A/XU 3.1.2 Wireless Sound Bar
HP Pavilion 14-dv1629sa 8gb ram Laptop Windows 11 Home
Joined Sky Community 8th November 2010

Click the following link if you want to Send your Thanks to Sky
EmmaG1990
Topic Author
This message was authored by EmmaG1990 This message was authored by: EmmaG1990

Re: No Internet

Yes im in the LA13 area I've been told it a paroblem with openreach and multiple providers have been down some are back on now just a shame sky isn't

This message was authored by Baz. This message was authored by: Baz.

Re: No Internet

Posted by a Superuser, not a Sky employee. Find out more

@EmmaG1990 wrote:

Yes im in the LA13 area I've been told it a paroblem with openreach and multiple providers have been down some are back on now just a shame sky isn't


Yeah it's been down since midnight it is an issue with the Dalton Exchange I believe Talk Talk and some BT are also still down 



My Set up
Sky Q 2tb 32B0
Samsung QE55QN85A
Sky Q Mini x 3 via wifi using Grain Connect FTP
Samsung S23 Ultra
Samsung HW-Q800A/XU 3.1.2 Wireless Sound Bar
HP Pavilion 14-dv1629sa 8gb ram Laptop Windows 11 Home
Joined Sky Community 8th November 2010

Click the following link if you want to Send your Thanks to Sky
This message was authored by Baz. This message was authored by: Baz.

Re: No Internet

Posted by a Superuser, not a Sky employee. Find out more

Working here now in LA14 @EmmaG1990 



My Set up
Sky Q 2tb 32B0
Samsung QE55QN85A
Sky Q Mini x 3 via wifi using Grain Connect FTP
Samsung S23 Ultra
Samsung HW-Q800A/XU 3.1.2 Wireless Sound Bar
HP Pavilion 14-dv1629sa 8gb ram Laptop Windows 11 Home
Joined Sky Community 8th November 2010

Click the following link if you want to Send your Thanks to Sky
EmmaG1990
Topic Author
This message was authored by EmmaG1990 This message was authored by: EmmaG1990

Re: No Internet

Still down here in LA13 area which is strange considering we're only 5 mins away from each other

This message was authored by Row2911 This message was authored by: Row2911

Re: No Internet

I'm in LA15 and ours is still off!

EmmaG1990
Topic Author
This message was authored by EmmaG1990 This message was authored by: EmmaG1990

Re: No Internet

Still off here in LA13 nearly 24 hours now this is ridiculous

 

EmmaG1990
Topic Author
This message was authored by EmmaG1990 This message was authored by: EmmaG1990

Re: No Internet

36 hours and still no Internet this is absolutely ridiculous 

This message was authored by Baz. This message was authored by: Baz.

Re: No Internet

Posted by a Superuser, not a Sky employee. Find out more

No Internet in LA14 again @EmmaG1990  was working a little last night but now nothing again 



My Set up
Sky Q 2tb 32B0
Samsung QE55QN85A
Sky Q Mini x 3 via wifi using Grain Connect FTP
Samsung S23 Ultra
Samsung HW-Q800A/XU 3.1.2 Wireless Sound Bar
HP Pavilion 14-dv1629sa 8gb ram Laptop Windows 11 Home
Joined Sky Community 8th November 2010

Click the following link if you want to Send your Thanks to Sky
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