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Discussion topic: Unhappy

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Ktwins
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Unhappy

‎16 Jan 2023 07:41 PM

Why have I suddenly been charged £18 for a repair plan I've never discussed with anyone or wanted?
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GD1
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Superuser
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Re: Unhappy

‎16 Jan 2023 08:37 PM - last edited: ‎16 Jan 2023 08:41 PM

Posted by a Superuser, not a Sky employee. Find out more

@Ktwins   Sounds like you have sign up to Sky Protect which oddly enough is run by Domestic & General not Sky.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


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Mark39
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Re: Unhappy

‎16 Jan 2023 07:43 PM

Posted by a Superuser, not a Sky employee. Find out more

Who is the repair plan with?

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Ktwins
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Re: Unhappy

‎16 Jan 2023 07:56 PM

Hi,

All it says is sky repair plan 🙄

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caesarome
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Re: Unhappy

‎16 Jan 2023 07:59 PM

Posted by a Superuser, not a Sky employee. Find out more

We are going to need more information like where are you seeing you are being billed for this, your  online/MySky app bill ?

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Mark39
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Re: Unhappy

‎16 Jan 2023 08:18 PM

Posted by a Superuser, not a Sky employee. Find out more
@caesarome wrote:

We are going to need more information like where are you seeing you are being billed for this, your  online/MySky app bill ?

...and for what Sky service or product?

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Ktwins
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Re: Unhappy

‎16 Jan 2023 08:20 PM

It literally just says sky repair plan..

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Ktwins
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Re: Unhappy

‎16 Jan 2023 08:21 PM

My bill came out as usual today but this has now also been taken out of my account 

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caesarome
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Re: Unhappy

‎16 Jan 2023 08:27 PM

Posted by a Superuser, not a Sky employee. Find out more

I'll ask again but will rephrase it, does this appear on your bill here:

 

https://www.sky.com/manage/bill/

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Ktwins
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Re: Unhappy

‎16 Jan 2023 08:35 PM

Oh, I'm so sorry.  No, it's not on there, just my bank account 

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GD1
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Re: Unhappy

‎16 Jan 2023 08:37 PM - last edited: ‎16 Jan 2023 08:41 PM

Posted by a Superuser, not a Sky employee. Find out more

@Ktwins   Sounds like you have sign up to Sky Protect which oddly enough is run by Domestic & General not Sky.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


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Ktwins
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Re: Unhappy

‎16 Jan 2023 08:39 PM

That's interesting as I'm with them but again,  I haven't agreed, signed up to anything 

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Mark39
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Re: Unhappy

‎16 Jan 2023 08:40 PM

Posted by a Superuser, not a Sky employee. Find out more

Best take it up with Sky Protect, then.

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Ktwins
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Re: Unhappy

‎16 Jan 2023 08:41 PM

I'll phone tomorrow morning.  Thank you everyone 

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