How to get a refund after moving broadband.

[VF12]

Hello all,

I transfered my internet to a full fibre service provided by another company, however my Sky account is in credit to the tune of £54.57.

I have tried the chat bubble, but that takes you round in circles, and i can't find a link to an email address.

Does anyone have a llink to helpp me claim this money back?

Thanks

[Daniel0210]

@VF12 
If your payment method is still active (used to pay Sky) refunds usually take up to 6 weeks from your last day of connection. If your payment method has been cancelled Sky will have to manually raise a cheque, usually involving a back office team, and post it to you so it’ll take longer.

If you wish we can try to help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do but please confirm in your reply it’s currently showing as a credit on your Sky account.

[VF12]

Hi,

Thanks for reply.

Its says Credit £54.57 so defo a credit due.

If we can look at getting the matter started that would be great.

Regards

[Daniel0210]

@VF12 
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Tom-W19]

Thanks for escalating. We've sent an invite to @VF12.

[AlexJBrooker]

Hi, I'm having the same issue as the original poster, my sky account is in credit, and it has been over 6 weeks since my disconnection, please can I request a repayment of my outstanding credit.

Thanks,

[Daniel0210]

@AlexJBrooker 

Is your payment method still active? 

[AlexJBrooker]

@Daniel0210  yes it is

[Daniel0210]

@AlexJBrooker 
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Tom-W19]

Thanks for escalating. We've sent an invite to @AlexJBrooker.

[Emmaa3]

I also have the same issue as original poster, my payment method is still active but not received refund. How can I recover this please?

[Daniel0210]

@Emmaa3 
Refunds should normally take about 6 weeks from your last day of connection, but recent posts on here suggest in some cases it is taking longer.

We can potentially help you get it refunded within 3-5 working days via the Messaging Team on here if you wish. Let us know on this thread if you want to do that.

Before we can escalate it to Sky please confirm in your reply if it’s currently showing as a credit on your Sky account. 

[Emmaa3]

Yes please as it has been 6 weeks since my contract ended.

Thanks

[Daniel0210]

@Emmaa3 
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have just 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Lisa-P1987]

Thanks for escalating this. We’ve sent Emmaa3 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.