@M+Mcerlane
As we are customers here who help each other all we can suggest is that you login here to see what shows for you:
https://www.sky.com/ordertracking
If nothing appears then you will need to call Sky.
Usually the broadband hub turns up a few days before activation but could be held up due to the well publicised strikes at Royal Mail but if you do end calling Dky you could ask them about it.
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