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Discussion topic: Sky Mobile Overpaid Bill

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This message was authored by Steph0101 This message was authored by: Steph0101

Sky Mobile Overpaid Bill

Hi I was hoping for some assistance

 

I realised I accidentally double paid my bill and I have been left with a credit that I was really hoping I could get refunded, but I cannot seem to find any way to do this. Is this something that is possible?

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Sky Mobile Overpaid Bill

Posted by a Superuser, not a Sky employee. Find out more

You're not the first @Steph0101 


If you have a continuous payment method set up you should never need to make a manual payment. A credit will appear on your account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would recommend not making manual payments unless requested to by Sky.

However, if you prefer, once your extra payment is showing as a credit we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team. Let us know on this thread if you want to do that having confirmed it’s showing as a credit.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Steph0101
Topic Author
This message was authored by Steph0101 This message was authored by: Steph0101

Re: Sky Mobile Overpaid Bill

Hi Daniel,

 

Thank you for this, I thought my direct debit failed which is why I made the manual payment, first time I had ever done it honestly. It is now showing as a credit on my bill and I am aware that could just carry over but if there's a way to sort a refund that would be amazing, could you advise me on next steps for this?

 

Many thanks 

Steph

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Sky Mobile Overpaid Bill

Posted by a Superuser, not a Sky employee. Find out more

@Steph0101 

In future, if your direct debit does fail due to insufficient funds Sky will automatically try again 10 days later.


I’ve escalated your post to Sky and the Messaging Team may contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains the process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Sky Mobile Overpaid Bill

Posted by a Sky employee

Thanks for escalating this. We’ve sent @Steph0101  an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
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