Refund 2nd payment!!!!!

[Paigeesmee1004]

I paid manually, I've done this a few times but today it's also took it out of my bank aswell so I've paid twice which has now left me with no money a few days before my child's birthday. It wasn't showing as pending in my bank that's why I paid it manually. How can I get a refund and how long will this take? 

[Daniel0210]

@Paigeesmee1004 
If you have a continuous payment method set up you should never need to make a manual payment. A credit will now appear on your account for the amount you have overpaid. This will automatically be used to pay your next bill so on that bill date no/less money should be taken from your account so I would suggest not making manual payments unless requested to by Sky. 

Sky are aware of your post and the Escalation Team may get in touch with you later.

Look out for an email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you only have 48 hours to join the private chat or it will close automatically. If you fail to respond to each chat reply from Sky within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread regularly.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

If you are using Safari also make sure that Hide IP Address is not checked in order to see the chat bubble. If you have trouble finding this to check the settings, use another browser such as Chrome or Firefox.

If they can help any refund normally takes 3-5 days but may be longer because of the Easter bank holidays. 

[caesarome]

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@Paigeesmee1004 wrote:

I paid manually, I've done this a few times

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There is never any need to do this because if you get your timings wrong and pay it to close to your billing date then it doesn't stop the payment from being taken this is because this payment is requested in advance.

[Lisa-P1987]

Thanks for escalating this. We’ve sent Paigeesmee1004an invite to chat.

[Greenfingers001]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks