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Discussion topic: I received a call from sky

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This message was authored by Edwrad This message was authored by: Edwrad

Re: I received a call from sky

Sorry about the lack of spaces mid paragraph a 4 year old was trying to help and get my attention 

This message was authored by Lauzr10 This message was authored by: Lauzr10

Re: I received a call from sky

I ordered something from sky this afternoon and hour later had two missed calls from that number 🙈 

This message was authored by Dobby2 This message was authored by: Dobby2

Re: I received a call from sky

I received a call from this number yesterday and they acutally askedm me for my password in full or my mother maiden name. When I went away to check the number was genuine they hung up. I suspect this number is being spoofed.

This message was authored by Mark39 This message was authored by: Mark39

Re: I received a call from sky

Posted by a Superuser, not a Sky employee. Find out more

@Dobby2 you're right to be wary. Sky do actually ask for your telephone password in full, when they're seeking to identify you. That's a password specifically set up to identify you when you call or message them. A genuine Sky representative wouldn't asking for any other log in password. 

This message was authored by En89 This message was authored by: En89

Re: I received a call from sky

+44 20 4614 5871

is this a genuine sky number 

as half bill for Christmas true ? 

 

This message was authored by Edwrad This message was authored by: Edwrad

Re: I received a call from sky

This is flagged as an untrustworthy number (you can check sites like 'who called me etc'

This message was authored by Mark39 This message was authored by: Mark39

Re: I received a call from sky

Posted by a Superuser, not a Sky employee. Find out more

@En89 wrote:

as half bill for Christmas true ? 

 


Highly unlikely. Hopefully you didn't give away any personal information.

This message was authored by DTN75 This message was authored by: DTN75

Re: I received a call from sky

I just finished a call from this number, didn't know my password off pat, so took mother's maiden name. Asked me what I like watching on TV I said depends on my mood. Asked me do you like sports. I say no, she hangs up. No, 'thanks for your time' or anything. Just gone. So disrespectful. Worst customer service ever. Blocked

This message was authored by Jonathan_S This message was authored by: Jonathan_S

Re: I received a call from sky

Just received a call from 0800 *** 3372 supposedly from Sky. I was immediately suspicious as it seemed to be from an Indian call centre given her accent and the noisy background. At least she didn't say that she was called Margaret or something similar. She then said that she was calling to help me reduce my Sky bill. Within a second of saying that, the line went dead. Clearly a scam ... number is now blocked.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: I received a call from sky

Posted by a Superuser, not a Sky employee. Find out more

@Jonathan_S 

See this link

https://www.sky.com/help/articles/received-call-from-08007613372

but that's not to say the number hasn't been spoofed. 

With any unexpected calls from Sky if the caller asks for your telephone password to confirm you're the account holder (which a genuine Sky agent should) you could initially give an INCORRECT one on purpose. If the caller doesn't challenge it then you know it'll be a scam call. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Laurencpx This message was authored by: Laurencpx

Re: I received a call from sky

I have also received a call from this number and I'm not sure it was legitimate. They asked for lots of personal details including my password, which I'm not sure if I should give out and also didn't seem to know the exact value of my bill, just seemed to repeat the estimate that I gave him. I ended up hanging up as it seemed very suspicious. He was asking lots of personal questions as well

This message was authored by Mark39 This message was authored by: Mark39

Re: I received a call from sky

Posted by a Superuser, not a Sky employee. Find out more

@Laurencpx wrote:

I have also received a call from this number and I'm not sure it was legitimate. They asked for lots of personal details including my password, which I'm not sure if I should give out and also didn't seem to know the exact value of my bill, just seemed to repeat the estimate that I gave him. I ended up hanging up as it seemed very suspicious. He was asking lots of personal questions as well


It's specifically your telephone password that Sky would you for. No other. And they wouldn't need to ask you for any other details to confirm your identity except probably your name, if you have a telephone password set up.

This message was authored by Edwrad This message was authored by: Edwrad

Re: I received a call from sky

You were correct to hang up, seeking as much personal information as they can get is a massive RED flag, scammers can pose as you if they have enough information to apply for credit cards, loans, cars etc 

This message was authored by rednick This message was authored by: rednick

Re: I received a call from sky

  • I am in the process of leaving Sky Broadband and TV as they won't offer a decent deal to me (a 24 year diamond customer apparently). I have taken out a BT Entertainment package, but was called by this number on the evening of Monday 3rd February 2025. An Indian male spoke to me and asked why I was leaving. I explained and he said he would try to reduce some costs. He came back and said he could do what BT were offering for £44. I asked him to clarify exactly what that entailed and whether he could email me to details of the offer. He said he could not but we agreed he would call me back at 3pm on Wednesday 5th February. I haven't had a call since. It is now Friday 7th February. Thinking it might be a scam.
This message was authored by Marisa1 This message was authored by: Marisa1

Re: I received a call from sky

I too received a call from this number telling me times were challenging & he was going to help me manage my sky bills but he hung up & hasn't called me back. Strange practice!

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