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Discussion topic: Contacting Sky customer service from the USA

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This message was authored by Phelots This message was authored by: Phelots

Contacting Sky customer service from the USA

There are significant unexpected charges on my bill, which I do not recognise. I am in the USA for a long stay and have tried to "live chat" but it keeps saying no one is available. I am a Sky mobile customer, but I am not sure if the 0330 number will be free for me to call. If it isn't then calling isn't an option as it would cost me an absolute fortune. Is there any other way I can contact Sky billing from the USA? Thank you!


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This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: Contacting Sky customer service from the USA

Posted by a Superuser, not a Sky employee. Find out more

@Phelots 

See paragraph 2 on this link

https://www.sky.com/help/articles/sky-mobile-roaming

 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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This message was authored by caesarome This message was authored by: caesarome

Re: Contacting Sky customer service from the USA

Posted by a Superuser, not a Sky employee. Find out more

@Phelots 

Have you thought about using social media to contact Sky, so the likes of Facebook Messenger or WhatsApp and those at the bottom of this page ?

 

Perhaps if you tell us what these charges are we might be able to help via here ?

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This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Contacting Sky customer service from the USA

Posted by a Superuser, not a Sky employee. Find out more

I believe calling 150 should work.

 

Remember calling US numbers are charged at international rates.

I am just another Sky customer and my views are my own
Phelots
Topic Author
This message was authored by Phelots This message was authored by: Phelots

Re: Contacting Sky customer service from the USA

I haven't used them as I am wary of sending account specific information via those platforms. Maybe I'm wrong, but I prefer to err on the side of caution. 

This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: Contacting Sky customer service from the USA

Posted by a Superuser, not a Sky employee. Find out more

@Phelots 

See paragraph 2 on this link

https://www.sky.com/help/articles/sky-mobile-roaming

 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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