Edenred Incentive Award not recognising account number

[Emmms]

I have received a Sky Incentive Award called Edenred. Came through the post as a mastercard. I have followed the instructions to activate this which entail visiting www.myedenredcards.co.uk/iac/sky and inputting the card serial number, my name, email and phone number.

This went through the first stage successfully but the last stage of activation is to input your Sky Account Number. I have been onto my Sky account and retrieved this (I have one for streaming and one for broadband), and neither numbers are being recognised. I double checked the account number on my welcome email and bill and they are 100% correct. Any advice on how I can solve this?

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Choppers88]

Hi, I'm having the exact same issue so just wondering how you resolved?

Thanks.

[Danno3]

I'm having the same issue, any help would be appreciated. Thanks

[Joanieduke]

@Emmms hiya. Did you manage to solve this problem? I'm still having trouble. Many thanks Laura 

[Tom-W19]

Hi there

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[Joanieduke]

@Tom-W19 Hiya. I still need help with this please. 

[Danno3]

I still need help with this

[Choppers88]

I also still need help!

[Daryl10]

Same issue also need help

[Lewis2105]

I'm having the exact same issue 

[Emmms]

I ended up calling Sky as advised but was on the phone for 30 minutes and sadly they were useless. It's like they didn't even know what the card was, took all the numbers, put me on hokd four times and then said oh sorry we can't help.

They told me to call Edenred directly and so I did and they helped me in under a minute. Told them the issue, they activated the card, told me my balance and gave me a pin so all sorted. I can't post the number here but I just googled it. 

[Joanieduke]

Thank you 

[Freddy8]

I have had the same problem any advice would be welcome

[Waldo273]

If you're still experiencing issues, please follow these steps:

1. Download the Edenred app from your mobile phone store (Google/Apple).
2. Create an account.
3. Once you've completed all the security steps, add your card to the account.

It took me approximately 10 minutes to complete the process.