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Discussion topic: Edenred Incentive Award not recognising account number

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This message was authored by Emmms This message was authored by: Emmms

Edenred Incentive Award not recognising account number

I have received a Sky Incentive Award called Edenred. Came through the post as a mastercard. I have followed the instructions to activate this which entail visiting www.myedenredcards.co.uk/iac/sky and inputting the card serial number, my name, email and phone number.

 

This went through the first stage successfully but the last stage of activation is to input your Sky Account Number. I have been onto my Sky account and retrieved this (I have one for streaming and one for broadband), and neither numbers are being recognised. I double checked the account number on my welcome email and bill and they are 100% correct. Any advice on how I can solve this?

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This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Edenred Incentive Award not recognising account number

Posted by a Sky employee

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Choppers88 This message was authored by: Choppers88

Re: Edenred Incentive Award not recognising account number

Hi, I'm having the exact same issue so just wondering how you resolved?

 

Thanks.

This message was authored by Danno3 This message was authored by: Danno3

Re: Edenred Incentive Award not recognising account number

I'm having the same issue, any help would be appreciated. Thanks

This message was authored by Joanieduke This message was authored by: Joanieduke

Re: Edenred Incentive Award not recognising account number

@Emmms hiya. Did you manage to solve this problem? I'm still having trouble. Many thanks Laura 

This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: Edenred Incentive Award not recognising account number

Posted by a Sky employee

Hi there

 

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Thanks
Tom
This message was authored by Joanieduke This message was authored by: Joanieduke

Re: Edenred Incentive Award not recognising account number

@Tom-W19 Hiya. I still need help with this please. 

This message was authored by Danno3 This message was authored by: Danno3

Re: Edenred Incentive Award not recognising account number

I still need help with this

This message was authored by Choppers88 This message was authored by: Choppers88

Re: Edenred Incentive Award not recognising account number

I also still need help!

This message was authored by Daryl10 This message was authored by: Daryl10

Re: Edenred Incentive Award not recognising account number

Same issue also need help

This message was authored by Lewis2105 This message was authored by: Lewis2105

Re: Edenred Incentive Award not recognising account number

I'm having the exact same issue 

Emmms
Topic Author
This message was authored by Emmms This message was authored by: Emmms

Re: Edenred Incentive Award not recognising account number

I ended up calling Sky as advised but was on the phone for 30 minutes and sadly they were useless. It's like they didn't even know what the card was, took all the numbers, put me on hokd four times and then said oh sorry we can't help.

 

They told me to call Edenred directly and so I did and they helped me in under a minute. Told them the issue, they activated the card, told me my balance and gave me a pin so all sorted. I can't post the number here but I just googled it. 

This message was authored by Joanieduke This message was authored by: Joanieduke

Re: Edenred Incentive Award not recognising account number

Thank you 

This message was authored by Freddy8 This message was authored by: Freddy8

Re: Edenred Incentive Award not recognising account number

I have had the same problem any advice would be welcome

 

This message was authored by Waldo273 This message was authored by: Waldo273

Re: Edenred Incentive Award not recognising account number

If you're still experiencing issues, please follow these steps:

  1. Download the Edenred app from your mobile phone store (Google/Apple).
  2. Create an account.
  3. Once you've completed all the security steps, add your card to the account.

It took me approximately 10 minutes to complete the process.

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