0

Discussion topic: Help with monthly cost after property flooded and unable to live at the house

Reply
This message was authored by LCD21 This message was authored by: LCD21

Help with monthly cost after property flooded and unable to live at the house

My 82 year old father lost his wife in June and now has lost his home after storms in October caused by major flooding in Derbyshire. He can not live in the house for at least the next 6 months, however he is still paying £75.05 per month for a sky package and broadband. After a very frustrating call with a sky advisor we were advised that the only thing they could do was put my Dad in an 18 month contract with broadband, as this had expired and reduce the bill by £4.50. 

 

Please can you tell me if there is a better solution for this situation. 

 

Thank you.

Reply

All Replies

This message was authored by caesarome This message was authored by: caesarome

Re: Help with monthly cost after property flooded and unable to live at the house

Posted by a Superuser, not a Sky employee. Find out more

There is no much as other customers we can suggest other than to say that if he is not currently in a contract for his TV and broadband package then he would be free to cancel by giving 31 days notice for the TV and 14 days for the broadband. 

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Help with monthly cost after property flooded and unable to live at the house

Posted by a Superuser, not a Sky employee. Find out more

Offering an 18 month contract (with a seemingly pitiful discount) isn't a great offer.

 

I'd simply cancel (if out of contract).

I am just another Sky customer and my views are my own
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 50 minutes

New Discussion