Billing

[Louise2119]

Hi my sky bill was meant to be paid by the 5th of February via direct debit , I recently changed banks so I updated the payment details around 5 days ago, now when I check future payments it says balance carried forward to the 28th of feb which is when my next payment is due too so it says total 149 . I am unable to pay the outstanding 110 until this date so when will my services be restricted? Thanks 

[Louise2119]

I've attached screenshots of my bills

 

[Daniel0210]

@Louise2119 

Your image was rejected. Feel free to submit it again blocking out your account number and any other personal information. 

[caesarome]

If it says that this bill has been carried forward and Sky can take it from your next bill then you shouldn't have any issues so just make sure your payment details are now correct via your account

You do not need to pay the bill manually yourself as Sky will take it with your next bill.

[Louise2119]

 

[Louise2119]

 

[caesarome]

@Louise2119 
I have answered your question for you in my post above so don't say this bill yourself as Sky will take it on the 28th.

[Louise2119]

 

[Louise2119]

 thank you this is what it says? Am I likely to be restricted until payment goes on the 28th ? Thanks 

[Mark39]

Already answered, I think. I assume Sky has not emailed/texted you to request payment immediately.

[Louise2119]

No I haven't had any emails or messages for immediate payment 

[caesarome]

@Louise2119 

If you look at the bill for the 28th you should see that the £110 has been adddd to that so you do not need to do anything as this payment will be taken then.

[Deb80]

Did your account get restricted my I wasn't able to pay my recent bill and it now says its carried onto next months