No satellite signal for 12 hours, trouble shooting/rebooting no joy.

[captdon]

No satellite signal. For 12 hours.  No weather/damage issues,  trouble shooting and reboot fail to restore.

20+ year VIP member.  What is my next step please?

[Mark39]

Call Sky to book an engineer who will be able to pinpoint the source of the problem. (If you're connected to a communal dish, call your building management team, not Sky).

[captdon]

Thank you Mark 39.  Have that number handy or point me in right direction?

cheers, Don

[nigea99]

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@captdon wrote:

Thank you Mark 39.  Have that number handy or point me in right direction?

cheers, Don

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If you have the MY SKY app I think you may be able to find a number there - especially being a SKY VIP member

If not go this page & scroll to the bottom and expand the link need more help

https://www.sky.com/help/home