17 Feb 2025 11:11 PM
Hi my sky dish isn't working since we had a storm in January can I get someone to look at it
17 Feb 2025 11:39 PM
Posted by a Superuser, not a Sky employee. Find out moreSo we can move to the more appropriate community section, as you have posted in Accessibility.
Do you have a Sky+ or Sky Q box?
18 Feb 2025 04:19 AM
Posted by a Superuser, not a Sky employee. Find out moreIf you have Sky Q
If you’re seeing a “no satellite signal” message check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely a dish misalignment so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.
If you are connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact.
It’s worth noting that:
1 - a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels
2 - a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.
3 - due to the recent storms there’s still likely to be a significant delay in getting an appointment so it may be quicker to contact a local satellite company but that would be at your own expense.
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If you have Sky+
Although Sky themselves no longer support Sky+ and Sky+HD, if you have Sky Protect through Domestic and General Insurance you can call them otherwise you'll need to employ a local satellite engineer at your own expense to check it (or upgrade to Sky Q or change to Glass / Stream).
18 Feb 2025 11:20 AM - last edited: 18 Feb 2025 11:21 AM
@Colin511 wrote:Hi my sky dish isn't working since we had a storm in January can I get someone to look at it
You will need to book an engineer. You can do that by contacting Sky.
Contact information for Sky is difficult to get to. So someone put the information here:
https://viewersvault.com/Contact_information_for_Sky_(United_Kingdom_%26_Ireland)
18 Feb 2025 11:44 AM
Book a ski engineer
18 Feb 2025 11:47 AM
Posted by a Superuser, not a Sky employee. Find out moreThis forum is primarily customer-to-customer help, you cannot book over the forum, you'll need to phone
A phone number is given on a link on the page linked to below (click on the "Need more help?" drop down):
18 Feb 2025 11:55 AM
Posted by a Superuser, not a Sky employee. Find out morePresumably you have Sky Q then, otherwise you'd be contacting an independent company?
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