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Discussion topic: I am trying to get sound fronm Sky now after paying 17.99 for a rugby game. No sound.

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This message was authored by Paul01 This message was authored by: Paul01

I am trying to get sound fronm Sky now after paying 17.99 for a rugby game. No sound.

I am watching via the app on my Samsung TV qled about 5/6 years old. Any ideas anyone what settings need to change please

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This message was authored by oldfella This message was authored by: oldfella

Re: I am trying to get sound fronm Sky now after paying 17.99 for a rugby game. No sound.

Posted by a Superuser, not a Sky employee. Find out more

@Paul01 wrote:

I am watching via the app on my Samsung TV qled about 5/6 years old. Any ideas anyone what settings need to change please


Hi @Paul01 

Try setting the Audio HDMi setting to Normal

Home - Settings - Setup -  Audio Visual.

Digital Audio Output HDMI.   Set to normal

This message was authored by Invisiblename This message was authored by: Invisiblename

Re: I am trying to get sound fronm Sky now after paying 17.99 for a rugby game. No sound.

Posted by a Superuser, not a Sky employee. Find out more

@Paul01 wrote:

I am watching via the app on my Samsung TV qled about 5/6 years old. Any ideas anyone what settings need to change please


What "app" are you referring to?

I am just another Sky customer!
Paul01
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This message was authored by Paul01 This message was authored by: Paul01

Re: I am trying to get sound fronm Sky now after paying 17.99 for a rugby game. No sound.

Thanks for your suggestion. Strange thing - after about 20 minutes the sound was there without changinging anything so it's all good. 

Paul01
Topic Author
This message was authored by Paul01 This message was authored by: Paul01

Re: I am trying to get sound fronm Sky now after paying 17.99 for a rugby game. No sound.

Now TV app. But after a delay of 20 minutes, that sound appeared as if by magic. Thanks.

This message was authored by GD1 This message was authored by: GD1

Re: I am trying to get sound fronm Sky now after paying 17.99 for a rugby game. No sound.

Posted by a Superuser, not a Sky employee. Find out more

@Paul01  Just so you are aware this isn't a forum for Now TV issues despite being part of Sky the forum is intended for Sky customers.  You really should be contacting Now TV for any support

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: I am trying to get sound fronm Sky now after paying 17.99 for a rugby game. No sound.

Posted by a Superuser, not a Sky employee. Find out more

@GD1 wrote:

@Paul01  Just so you are aware this isn't a forum for Now TV issues despite being part of Sky the forum is intended for Sky customers.  You really should be contacting Now TV for any support


Or post in the Now TV Community forum: https://community.nowtv.com/t5/Forums/ct-p/Forums

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