Discussion topic: Swap

This message was authored by Anna851 This message was authored by: Anna851


Hi ,I buy iPhone 15 Pro by accident I was want to buy iPhone 15 Pro max how can I change that

All Replies

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Swap

Posted by a Superuser, not a Sky employee. Find out more


If the unwanted phone hasn't arrived yet you'll need to call Sky to cancel the order.if you order the alternative you'll be credit checked again.


If it has arrived, as long as you’re still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through the returns process. Dial 150 for free from a Sky mobile or from a Sky landline. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here
Keep any subsequent proof of posting safe and indefinitely and be aware if you order an alternative device you will undergo further credit checks.

Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion