Discussion topic: Order not on account

This message was authored by: Kate2702x · ‎09 Jan 2025

I ordered a Samsung tablet on 4th December 2024. It arrived without a problem. However its not showing on my account, so I cannot activate the eSIM for my data plan.

A contract phone I ordered after the tablet is the only item listed in my account.

How do I add the tablet to my account?

Thank you

This message was authored by: caesarome · ‎09 Jan 2025

@Kate2702x

This happens if for some reason that the device has been ordered on a different account so if you can Sky on 150 on your phone they can both look into this and help you with the esim.

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Discussion topic: Order not on account

Order not on account

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